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This Position Is No Longer Available

Job Title:  Health Technician (Call Center/Dietetics)-CC-DE
Department:  Department Of Health And Human Services
Agency:  National Institutes of Health
Job Announcement Number:  NIH-CC-DE-14-983218

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$34,075.00 to $44,293.00 / Per Year
Monday, November 04, 2013 to Friday, November 08, 2013
Intermittent - Permanent
1 vacancy in the following location:
Bethesda, MD View Map
United States Citizens


The NIH is the premier biomedical research center for the world. Its 27 Institutes and Centers employ approximately 18,000 employees doing a vast array of jobs, all supporting efforts for a healthy nation. For information on the NIH mission, goals, and Institutes and Centers, visit NIH Overview

If you are an exceptionally talented, knowledgeable and motivated individual with Dietetics experience and want to play a significant role in a dynamic organization, then consider joining the National Institutes of Health, Clinical Center, Nutrition Department. The Nutrition Department is committed to providing the best possible nutrition services and research support for patients. The Nutrition Department prepares and delivers high quality food to inpatients and day hospital patients. Through the use of computer technology, a Room Service Program is permissible for over 150 therapeutic and research diets and is utilized by most patients. The Room Service Program allows patients to call for food selections anytime between 6:30am-6:30pm and receive a meal tray within 45 minutes after placing the order. The menu is designed to meet the nutritional needs of our diverse inpatient population.


The position is located in the Clinical Center.


  • U.S. Citizenship requirement met by closing date.
  • Position is subject to a background investigation.
  • Bargaining Unit Position
  • Emergency/ Essential Position
  • Pre-employment medical screening may be required
  • Intermittent (or as needed) work schedule


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The major duties of the position include, but are not limited to the following:

  • Receive patients' calls for room service; processes, communicates and coordinates meal requests in a fast paced environment. Notifies patient care staff to alter diet orders as required.
  • Ensures meal orders for patients are entered efficiently and accurately using a computerized or manual system.
  • Verify requested items are in compliance with the diet order and instructions in the patient's file.
  • Evaluate all menu choices for diet order and allergy compliance, nutritional limits and to ensure that patients are receiving a balanced meal plan.
  • Contact medical staff such as nurses and dietitians to inform them of any changes, edits and clarifications concerning patient meal requests; ensure that patients receive the correct nutrient to their diet type.
  • Monitor the system to ensure that meal tickets are printed in the kitchen.
  • Obtain and/or process meal requests from patients unable to use the Room Service program.


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You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-4 level in the Federal Government performing the following types of tasks: reviewing and verifying diet orders; communicating with patients and patient care staff and using a computerized systems; entering patient information into a medical system.


A full 4-year course of study leading to a bachelor's degree with major study or at least 24 semester hours that is directly related to the work of the position (i.e. food, nutrition, or dietetics)


A combination of post baccalaureate education and experience that meets 100% of the qualification requirements for this position.


View Assessment Questions

If you qualify on the basis of education in lieu of experience, you must submit a copy of your transcripts (or a list of your courses including titles, credit hours completed, and grades). Unofficial transcripts will be accepted in the application package; however, official transcripts will be required prior to receiving an official offer. Click here for information on Foreign Education .

Males born after December 31, 1959 must be registered with Selective Service.


If you meet the minimum qualifications for this position, your application and responses to the online questionnaire will be evaluated under Category Rating and Selection procedures for placement in one of the following categories:

  • Best Qualified – for those who are superior in the evaluation criteria
  • Well Qualified – for those who excel in the evaluation criteria
  • Qualified – for those who only meet the minimum qualification requirements

Candidates determined to be Best Qualified will be referred to the hiring manager for further consideration and possible interview. The Category Rating Process does not add veterans' preference points, but protects the rights of veterans by placing them ahead of non-preference eligibles within each category.

If you are a veteran, CTAP or ICTAP eligible, or an individual with a disability, please refer to the following links for additional information and required documents:

All such documents MUST be received by 11:59pm ET of the closing date,  Friday, November 08, 2013, to be considered.


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The federal government offers a comprehensive benefits package including vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System.  For more information, check out New Employee Benefits at NIH and OPM's Employee Benefits Information.


PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps should also apply online to this announcement in order to receive consideration. 


We are unable to pay relocation expenses. 


This position has an intermittent schedule. The probationary period for intermittent employees, i.e., those who do not have regulary scheduled tours of duty, each day or part of a day in pay status counts as one day of credit toward the 260 days in a pay status required for completion of probation. However, the probationary period cannot be completed in less than one year of calendar time.


Intermittent work schedule: Salary will be prorated based on the number of hours worked.


This position is designated as an 'emergency' position and the selected candidate will be considered an 'emergency' employee and will be required to be available, ready, willing, and able to report for duty under all circumstances, e.g., inclement weather, government closings and holidays, lapse in appropriations, non-emergency and emergency situations for operation 24 hours a day and 365 days per year coverage. 


Additional selections may be made through this vacancy announcement. The National Institutes of Health participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers. The NIH maintains a tobacco free work environment and campus.


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Submission of a resume alone IS NOT a complete application.  You must provide a complete online Application Package which includes:


  • Your Resume (Please provide sufficient details in your resume to enable us to determine if you meet the requirement for qualifying experience (as stated in the Qualifications section) and to support your answers to the online questionnaire. Providing insufficient details in your resume may result in a lower or ineligible rating.)



  • Other required supporting documents (See the Required Documents section for any additional forms and/or supplemental materials required.)


  • If you would prefer to submit a Curriculum Vitae (CV) for consideration, you may submit a skeletal online resume and Fax your CV. Submission of a resume/CV alone IS NOT a complete application. You must complete the online questionnaire that will appear when you begin your application on USAJOBS. (See the Required Documents section for any additional forms and/or supplemental materials required.)


For additional information, click on the links below:


Additional Information on How to Apply


Information on Reasonable Accommodation


For technical difficulties, contact HR Systems Support between 8 AM and 4:30 PM ET Monday through Friday at 301-451-1436 or


The following information must be received by 11:59pm ET on the closing date of the announcement, Friday, November 08, 2013.  

  1. Resume via USAJOBS.
  2. Responses to online questionnaire.
  3. If applicable, supporting documentation (including DD214 to support Veterans' Employment, CTAP/ICTAP, Schedule A, or other information requested in the announcement such as transcripts). To ensure your information is secure, please block out any Social Security numbers (SSNs). Clean copies may be requested if you are hired.


Lydia H. Greene
Phone: (301)435-4749
Agency Information:
National Institutes of Health
2115 E Jefferson St
Bethesda, MD


Within 15 business days of the closing date, Friday, November 08, 2013, you may check your status online at USAJOBS.  We will update your status after each key stage in the application process has been completed.

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