This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Deputy Chief Operating Officer

Department:Department Of Education

Agency:Federal Student Aid

Job Announcement Number:FSA-2014-0009

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$123,758.00 to $179,700.00 / Per Year


Wednesday, October 30, 2013 to Friday, December 20, 2013




Full-time - Permanent


1 vacancy - District of Columbia, DC View Map


This announcement is open to all U.S. citizens. 

This position is in the excepted service.  It is a Senior Manager position filled under the authority of P.L. 105-244; Sec. 141(e).   This position is not in the competitive civil service and grants no eligibility to move to the competitive service.  The position is subject to a trial period: 1 year for a veteran; 2 years for a non-veteran. 


Join Our Team!  The U.S. Department of Education (ED) is looking for the best and brightest to ensure equal access to education and to promote educational excellence throughout the nation.

This position is located in the Department of Education, Federal Student Aid (FSA).   FSA administers funds for Federal student financial assistance to help students and families pay for the cost of postsecondary education.   FSA is the nation’s largest source of postsecondary education financial aid.  FSA educates students and families about the process for obtaining aid, processes millions of aid applications, and disburses billions of aid dollars.   FSA administers billions of dollars in existing guaranteed loans, services tens of millions of accounts, and partners with schools, financial institutions and guaranty agencies to prevent fraud, waste, and abuse.  Congress designated FSA as a Performance Based Organization (PBO) in 1998.  Along with that came a special responsibility to be responsive to customers while at the same time providing continuous improvement to systems and processes to improve efficiency and effectiveness.   Strategic goals include providing superior service to students and borrowers; working to ensure that all participants in the postsecondary funding system serve the interests of students; developing world class processes and capabilities; ensuring program integrity and safeguarding taxpayers’ interests, and developing FSA’s performance culture to become one of the best places to work in the federal government.


  • Must be a U.S. Citizen.
  • Relocation expenses will not be paid.
  • The selectee must successfully complete a background security investigation
  • The position is subject to public financial disclosure requirements.
  • Drug tested position.


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The Deputy Chief Operating Officer (DCOO) shares with the Chief Operating Officer (COO) the responsibility for managing FSA.  The position provides leadership to ensure that FSA delivers student aid under Title IV of the Higher Education Act of 1965, as amended, and that FSA partners with schools, financial institutions, and guaranty agencies to prevent program fraud, waste, and abuse.  The DCOO leads efforts to reduce the costs of administering these programs.  The position focuses on internal management of FSA’s programs, including effective and appropriate oversight of system participants, management of the collection of defaulted student loans, oversight of the outsourcing of business processes, and continuous improvement in all areas.  The DCOO advises the COO on strategy, represents the COO in contacts with high level Department officials and executives of other federal agencies as well as private sector organizations, and is responsible for resolving complicated and sensitive matters affecting the organization.  The DCOO promotes accountability, communication, coordination and facilitation of cooperative decision-making among senior management, and takes action to establish employee accountability and engagement.


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The position requires, at minimum, high level managerial experience overseeing a complex financial lending organization with a large portfolio.  (The loan portfolio at FSA is about $ 1 trillion.)  Knowledge of information technology and financial systems is critical, as is the ability to manage budgetary and human resources in the public sector, applying knowledge of public administration.    The ability to communicate effectively with diverse audiences is key.   A record of successful experience focusing on internal management of an organization ensuring results through optimum utilization of employee skills and employee engagement is needed.  The ability to critically analyze data and make decisions with a broad public impact is an important requirement of the position.  A highly qualified candidate will also have knowledge of the student loan industry acquired in a senior level capacity, along with knowledge of the legislative process.  



Your application will be evaluated to determine if you meet the minimum qualifications required, and if so, will be further assessed to determine your degree of possession of the qualifications above.  The information on your resume and in any cover letter you provide will be used in the assessment.
To preview questions please click here.


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The Department of Education, Federal Student Aid, offers a comprehensive benefits package including paid vacation and sick leave, federal holidays, health and life insurance, and participation in the Federal Employees Retirement System (FERS), including the Thrift Savings Plan (TSP).  Click on to find out more about federal benefits.


The tentative selectee will be subject to a check to verify that he or she has not defaulted on any loan funded or guaranteed by the U.S. Department of Education.  If found to be in default, the selectee will be contacted to make arrangements for repayment prior to receiving an official offer of employment.  


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You must submit your resume for this job online by selecting the “Apply Online” button at the bottom of this announcement.    You must use the USAJobs resume builder to submit your resume.   The resume must contain sufficient information for your application to be evaluated to determine the degree of possession of the qualifications required and desired.   You must also submit a copy of your most recent performance evaluation, and if you have not received one, please submit an explanation as to why.  Failure to submit necessary documents or information may cause your application to lose consideration.


Resume with sufficient information to establish your qualifications for the position.  Most recent performance appraisal; or if you do not have one, an explanation as to why.


Paula Garner
Phone: 202-377-3932
Fax: 202-275-4574
Agency Information:
830 First Street, NE
Room L-110
Attn: Human Resources Services
Washington, DC
Fax: 202-275-4574


Once your complete application is reviewed and evaluated, if it is determined that you are among the best qualified candidates, the application will be referred for further consideration and a possible interview.      Non-selected candidates will be informed of the outcome; we hope to make a selection within 60 days of the closing date of this announcement.

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