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This Position Is No Longer Available

Job Title:  Information Technology Specialist (CUSTSP/NETWORK)
Department:  Department Of The Interior
Agency:  Office of the Inspector General
Job Announcement Number:  OIG-985170-14-01-SB

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$51,630.00 to $67,114.00 / Per Year
Wednesday, October 30, 2013 to Tuesday, November 12, 2013
Full Time - Term NTE Two (2) Year
1 vacancy in the following location(s):
Lakewood, CO View Map
Reston, VA View Map
United States Citizens


The Department of Interior, Office of Inspector General (OIG) is an independent office within the Department of Interior (DOI) whose mission is to promote excellence, integrity, and accountability throughout DOI. The OIG conducts investigations, evaluations, and audits in order to enhance effectiveness and efficiency and to prevent and detect waste, fraud, and mismanagement in DOI programs and operations.

This position is located in the U.S. Department of the Interior (DOI), Office of Inspector General (OIG), Assistant Inspector General for the Office of Management, Information Technology Division. Incumbent is responsible for installing, configuring, troubleshooting and maintaining customer hardware, software and operating systems, applying network systems management methods including systems performance monitoring and other duties in the delivery of customer support services.

This position may be filled either in Reston or Lakewood.

Additional selections may be made for this vacancy announcement for up to 90 days after the closing date.


  • U.S. Citizenship is required
  • Males born after 12/31/59 must be registered for the Selective Service.
  • Successful completion of a background investigation.
  • Subject to initial and random drug testing.
  • Relocation expenses ARE NOT authorized.
  • Selectees must complete a one year probationary or trial period.


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As an Information Technology Specialist with the Office of Inspector General, the incumbent of this position is expected to provide information technology support and customer services to a broad pool of Federal employees and contractors situated nationwide. Major duties include:

  • Installing, configuring, troubleshooting and maintaining customer hardware, software and operating systems.
  • Performing hardware and software maintenance and tuning to maintain optimum system performance.
  • Conduct testing of various sites and document testing issues.
  • Work closely with SharePoint developers and administrators to resolve the issues and document the resolutions
  • Researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements.


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GS-09: In order to be qualified for the GS-09 level in the Federal Government, applicants must have one of the following:

1) At least one year of specialized experience, equivalent to the GS-07, which included assisting in installs, configures, and troubleshoots; hardware and software maintenance; diagnosing and resolving problems in response to customer reported incidents; researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements, OR
2) Have a master’s degree or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree in a field of study that is closely related to the duties of this position,
3)have a combination of graduate level education and specialized experience (as described above), which is equivalent to the GS-07 level in the Federal Service. This experience and education together meets 100% of the qualification requirements for this position.

NOTE: All academic degrees and coursework must be from accredited or pre-accredited institutions.

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Conditions of Employment:

  1.  Selected applicants must undergo and successfully obtain and maintain a background investigation for a Top Secret clearance.  Failure to maintain a clearance is grounds for removal. 
  2. Selectee for this position must submit to urinalysis drug testing for illegal drug use prior to appointment and is subject to random drug testing and criminal investigation inquiries after selection.
  3. Travel may be required.



You application will be evaluated on the quality and extent of your experience (paid and unpaid), education, awards, and training and self-development as it relates to the position.

Category Rating procedures will be used to rate and rank candidates. Candidates will be placed into one of the following three categories:

Best Qualified: Highly proficient with an overall comprehensive level of knowledge, skills, and abilities of the job based on a complete review of experience, education, and training as described in the qualification section of this vacancy announcement. 

Well Qualified: Competent in the position with an overall accomplished level of knowledge, skills, and abilities of the job based on a complete review of experience, education, and training as described in the qualification section of this vacancy announcement.

Qualified: Overall basic level of knowledge, skills, and abilities of the job based on a complete review of experience, education, and training as described in the qualification section of this vacancy announcement.

If you are a current or former Federal employee, you must indicate the GS or pay band level for each position that you held. If your resume includes non-government service, including contractors, please include the salaries for each position held. All work experience should specify the length of time spent in the position and tour of duty (full or part time to include number of hours). One year of general or specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are pro-rated. Your responses to the questionnaire and/or competency statements will be evaluated to determine the degree to which your skills match this position.

Your responses to the self-assessment questionnaire will be validated against your resume to determine if you meet the qualification requirements for this position. NOTE: If a determination is made that qualifications and/or experience have been inflated, your score will be adjusted to more accurately reflect your abilities. Candidates are required to possess certain Knowledge, Skills, and Abilities (KSAs) to successfully perform the functions of this position. Candidates will be asked to demonstrate their attainment of these KSAs in an online job questionnaire. The KSAs are:

  • Knowledge of, and skill in applying, customer support principles; installed systems bases; IT security principles; and new IT products and services, sufficient to install, configure and test software on customer work stations.
  • Knowledge of computer hardware, desktop operating systems, and Office suites software.
  • Ability to effectively communicate in writing.
  • Knowledge of, and skill in applying, organizational policies, procedures, IT standards and technical requirements, sufficient to solve end user IT problems.
  • Knowledge of, and skill in applying, network standards and equipment; network architecture principles; and local area network (LAN) and wide area network (WAN) components, such as routers, hubs, switches and servers.
  • Skill in oral communication, sufficient to present technical information and concepts in a clear and understandable manner to end users, peers and management. 


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The Department of the Interior offers a comprehensive benefits package that may include, in part, paid vacation, sick leave, holidays, life insurance; health benefits, and participation in the Federal Employees Retirement system.  This link provides an overview of the benefits currently offered to Federal employees.


Application of Veteran's Preference: The Category Rating method does not add veteran's preference points or apply the rule of three but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligible who do not have a service-connected disability 10 percent or more will be assigned to the appropriate quality category based upon the job-related assessment and will be listed ahead of non-preference eligible within the appropriate quality category. Preference eligible who have a compensable service-connected disability of at least 10 percent and who meet the minimum qualifications requirements will be listed in the highest quality category (except if the position is a scientific or professional position at the GS-9 level or above).

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) candidates must be rated well-qualified for the position to receive consideration for special priority. NOTE: If a determination is made that qualifications and/or experience have been inflated, your score will be adjusted to more accurately reflect your abilities.



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To begin, click the Apply Online button near the bottom of this screen and follow the prompts to register, answer a few questions, and submit all required documents. To return to your saved application, log into your USAJOBS account at and click on “My Applications”. Click on the position, title, and then select Apply Online to continue.

We strongly encourage you to apply online. If you cannot apply online, you may FAX your resume, narrative responses, and supporting documents to (478) 757-3144. You must print out a copy of OPM Form 1203-FX, document your responses to the assessment questionnaire (click here to view the assessment questionnaire View Occupational Questionnaire and use the official FAX coversheet found here. 

To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.


  • Resume - Optional Application for Federal Employment (OF-612), or any other written format you choose to describe your job-related qualifications.
  • Transcript (if applicable) - Official or unofficial college/university* transcripts will be accepted. NOTE: An official transcript will be required prior to entrance on duty.
  • Veterans Preference documentation (if applicable) - Certificate of Release or Discharge from Active Duty (DD Form 214-Member 4 copy), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.
  • ICTAP/CTAP – such as a RIF separation notice, certificate of expected separation, SF-50 Notification of Personnel  Action stating you were separated by RIF, OR a letter from your agency documenting your priority consideration status.
  • Other Documentation - supporting eligibility for non-competitive appointment (e.g. severely disabled, eligible veterans, etc.). 

*Foreign Education: Education completed in a foreign institution must be certified as equivalent to course work completed in an accredited U.S. college or university. To receive credit, education must have been completed at a school accredited by an accrediting organization recognized by the Secretary, U.S. Department of Education. If you are using education as a substitute for experience, you must provide copies of all applicable college/university transcripts.



Jacqueline G. Ruley
Phone: (703)487-5349
Fax: (703)487-5208
Agency Information:
Interior Office of Insp General
Department of the Interior
Office of Inspector General
12030 Sunrise Valley Drive Suite 350
Reston, VA
Fax: (703)487-5208


Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful.  After the closing date of the announcement, we will review your resume to ensure you meet the basic qualification requirements.  You will be notified of your rating and/or referral of your resume to the hiring official.  If further evaluation or interviews are required, you will be contacted.  You will be informed of the outcome via e-mail.  We expect to make a selection within 45 to 60 days of the closing date of the vacancy announcement.


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