Skip to main content Skip to footer site map
This Position Is No Longer Available


Job Title:  IT SPECIALIST (CUSTSPT)
Department:  Department of the Army
Agency:  Army National Guard Units (Title 32)
Job Announcement Number:  14-T-Army-011

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
SALARY RANGE:
$59,339.00 to $77,138.00 / Per Year
OPEN PERIOD:
Monday, October 28, 2013 to Tuesday, November 12, 2013
SERIES & GRADE:
GS-2210-11
POSITION INFORMATION:
Full Time - Permanent
PROMOTION POTENTIAL:
11
DUTY LOCATIONS:
1 vacancy in the following location:
Indianapolis, IN View Map
WHO MAY APPLY:
NATIONAL GUARD MEMBERSHIP REQUIRED

JOB SUMMARY:

The mission of the Indiana National Guard Full-Time Force is to maintain properly trained and equipped units available for prompt mobilization for war, national or state emergency. For information about membership call: 1.800.GO GUARD

NATIONAL GUARD MEMBERSHIP IS REQUIRED

DUTY LOCATION:    Indianapolis, IN (USPFO)

JOB SUMMARY:    This position is located in an information management organization.  The purpose of this position is to serve as the primary interface between the incumbent’s assigned organization and all information systems customers associated with the C4 mission.  Responsible for management of the organization’s customer support help desk and maintenance of the workload accounting database using help desk software.

This job announcement is for employment as an Indiana Army National Guard Technician; a Federal Civil Service position.  This is a dual-status technician job whereby you are required to maintain active membership in a National Guard unit and are required to wear the military uniform at the workplace.  As members of a unit of the Indiana National Guard, you will be required to train with your unit, normally one weekend a month and 15 days of annual training each year.  Indiana Army National Guard units and members are subject to immediate call to federal or state active duty to meet national or state emergencies.

APPOINTMENT FACTORS:  This position is an Permanent Excepted Service position.

MILITARY RANK REQUIREMENTS:   E-5 thru E-8 or CW2-CW4

MILITARY SPECIALITY REQUIREMENTS:  Individuals must meet the qualifications for the technician position but will have 1 year from date of hire to be assigned to a compatible MOS in a compatible unit for the technician position advertised.

Compatible Military Assignments: WO: 255A, 255N, 255S; Enlisted: 25B, 25U, 25Z

AREA(S) OF CONSIDERATION:

Permanent (Tenure 1 or 2) Technicians employed by the Indiana Army National Guard

Temporary, TERM or Indefinite Federal (Tenure 0 or 3) Technicians employed by the Indiana Army National Guard
Traditional M-Day Soldiers with the Indiana Army National Guard
Guard members from another state; Reservists/IRR; and/or Active Duty Soldiers willing to join the Indiana Army National Guard
Civilians with prior military service willing to join the Indiana Army National Guard

Civilians with no prior military service willing to join the Indiana Army National Guard

 

KEY REQUIREMENTS

  • U.S. Citizenship Required
  • Must be in the grades: E5-E8 or CW2-CW4
  • Must possess or be able to obtain a secret security clearance
  • Must be a member of the Indiana National Guard or be willing to join
  • Must participate in direct deposit

DUTIES:

Back to top

As a IT Specialist (CUSTSPT) with the Indiana Army National Guard (ARNG), your duties will include, but will not be limited to:

  • Serves as a technical expert on all supported automated systems utilized throughout the state.  Provides solutions to customer requests for assistance in resolving hardware and software problems.  Systems used include personal computers, mini computers and mainframes. 
  • Develops and maintains the customer service database for all service requests.  Receives, analyzes, and assigns control numbers to all incoming customer requests.  Determines if equipment is covered by warranty or maintenance contract and processes accordingly.  Uses a process for quickly assessing and determining the actual problems and either solves or assigns unresolved requests to appropriate specific functional area.  Follows up with the functional areas to ensure problems are resolved and requests are completed.  Ensures continual contact and update of status with the user. 
  • Performs intensive collection and analysis of data from the customer service database to create trend reports, performance reports, and future requirements for all areas of Information Management. Provides database maintenance on the customer support database.  Participates in the analysis of requests for new and modified applications.  Determines equipment demands and number and kind of requests received: data communications requests, telecommunications requests, visual information requests, and information services requests.
  • Researches trends and patterns to implement new or improved communications methods and procedures. Incumbent uses judgment in relating trends in workload, equipment performance, other activity’s experience with comparable proposals to determine the worth of a proposed change in the state’s networking, automation, telecommunications, visual information or information services normal working environment.
  • Conducts site surveys for information systems designed to verify adequacy of network operations and ensure customer needs are met.   Consults with users and managers to determine specific locations and requirements for the particular system installation.  Identifies requirements for and coordinates necessary improvements with Facilities Management Office, Communications Manager and others.  Develops bill of materials to support equipment installation.
  • Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software.  Uses detailed reference material and sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts.  Removes and replaces defective hardware components; installs network/peripheral device interface cards. Performs limited upgrade of hardware to include memory, fixed storage, and installation of network interface cards (NIC) or enhancement cards.
  • Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices.  Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating system environments using a wide variety of hardware platforms.  Enforces command standards for hardware and software configurations.  Configures workstation security parameters.  Troubleshoots and corrects complex software problems to include resolving conflicts between applications, hardware and/or device conflicts, and operating system faults.  Detects and removes computer viruses.  Restores and repairs critical data files.  Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
  • Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts.
  • Performs other duties as assigned.
  • Incumbent may be required to prepare for and support the mission through the accomplishment of duties pertaining to military training, military readiness, force protection and other mission related assignments including, but not limited to, training of traditional Guard members, CWDE/NBC training, exercise participation (ORE/ORl/UCI/MEI/OCl/I G, etc.), mobility exercise, FSTA/ATSO exercise participation, SABC training, LOAC training, weapons qualification training, participation in military formations, and medical mobility processing within the guidelines of NGB/ARNG/ANG/State/TAG rules, regulations and laws. These tasks have no impact on the classification of this position and should NOT be addressed in any technician’s performance standards.


QUALIFICATIONS REQUIRED:

Back to top

In order to meet the Minimum Qualifications for this IT Specialist (CUSTSPT) position at the GS-11 grade level, you must have at least 36 months of:

    • Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process.  Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
    • Experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.  Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.  Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.   Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
     Knowledge, Skills and Abilities that will be evaluated for this position include:
  • Knowledge of customer service and support principles and methods sufficient to manage the customer support help desk operations involving the delivery of a full range of customer support services to all serviced organizations.
  • Knowledge of network configuration techniques, computer equipment and assigned system software to determine source of failures. 
  • Knowledge of current state-of-the-art system software to include operating systems as well as functional application software.
  • Knowledge of how the hardware, software and network infrastructure related to the serviced systems along with an understanding of how they integrate together sufficient to analyze problems reported to distinguish between hardware, software, network and user-related problems. 
  • Skill in providing staff advice, planning, user assistance/training and evaluation services and functions within each specialty area. 
  • Knowledge of a wide variety of applications, operating systems, protocols, and equipment used in customer organizations, and methods and practices for troubleshooting, recovering, adjusting, modifying, and improving current computer systems throughout the state and troubleshooting techniques for all hardware and peripherals.
  • Knowledge of a wide range of communications concepts, principles, and practices as well as telecommunications operating techniques, digital and analog communications requirements. 
  • Knowledge of sophisticated diagnostic software and test equipment and devices necessary to identify, isolate and correct system faults and conflicts.
  • Skill in identification, isolation and correction of complex workstation and network system faults.  Skill in identifying and resolving conflicts between workstations, network and peripheral devices; skill in adapting existing software to advanced systems; and skill in adapting multiple devices to operate from individual workstations or as network devices.


Substitution of Education for Experience:  At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree. 

Must participate in Direct Deposit

A criminal history check will be completed on all selectees before hire date.  

Permanent Change of Station (PCS) funds are not available for this position.

ENLISTMENT CASH BONUSES:   Acceptance of technician position may affect any bonus and/or educational assistance that may be payable.  

WORKING CONDITIONS:  Work is performed in a typical office setting.  Special safety precautions are not required.

PHYSICAL EFFORT: Work is sedentary.  No special physical demands are required to perform the work.

If you are not a member of the Indiana Army National Guard, but are interested in applying for this position, please call the Indiana Army National Guard Recruiting Office at 800-GO-GUARD.  You can also view our website at http://www.in.ng.mil/Recruiting/tabid/1041/Default.aspx.

If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.


HOW YOU WILL BE EVALUATED:

Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position.  If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating. 

Please follow all instructions carefully.  Errors or omissions may affect your eligibility.


BENEFITS:

Back to top
Explore the major benefits offered to most Federal employees at http://www.usajobs.gov/ResourceCenter/Index/Interactive/Benefits#icc.

OTHER INFORMATION:

Under 32 USC 709, Veterans Preference does NOT apply. 

For a complete list of Job Vacancy Announcements available at the Indiana National Guard, please visit our website at Joint Forces Headquarters, Human Resources.



HOW TO APPLY:

Back to top

The complete Application Package must be submitted by 11:59 PM (EST) on Tuesday, November 12, 2013. 

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
To fax supporting documents you are unable to upload, complete this cover page
http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID: 984716.   Fax your documents to 1-478-757-3144.
If you cannot apply online:
1. Click the following link to view and print the assessment questionnaire
View Occupational Questionnaire, and
2. Print this 1203FX form to provide your response to the assessment questionnaire
http://www.opm.gov/forms/pdf_fill/opm1203fx.pdf and
3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission. 

Please do not send/fax/courier/email any applications or supporting documentation to the Indiana National Guard Human Resource Office, you must apply on-line or fax your application to the fax number listed on this announcement with the prescribed Cover Letter. The Human Resource can only process materials received through USA Jobs.


REQUIRED DOCUMENTS:

To apply for this position, you must provide a complete Application Package which includes:
1. Your Résumé (Your resume MUST detail your length of basic and specialized experience that pertains to the job you are applying for)
2. A complete
Assessment Questionnaire (Your assessment questionnaire MUST contain an email address)
3. Other supporting documents:

  • Transcripts (Only required if you are substituting education for experience)

 


AGENCY CONTACT INFO:

Nicholas R. Parks
Phone: (317)247-3299
TDD: 317-247-3299
Email: NICHOLAS.R.PARKS4.MIL@MAIL.MIL
Agency Information:
Indiana National Guard
Joint Forces Headquarters-Indiana
Human Resource Office
2002 South Holt Road
Indianapolis, IN
46241
USA

WHAT TO EXPECT NEXT:

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. Based upon your score, you may be referred to the hiring official. If your name is referred to the hiring official, you may be contacted directly by that office for a possible interview.  You will receive notice via email or by mail, if no email address was provided by you during the application process, once this process is completed (generally 4-6 weeks).  

You will be notified via email during the following phases of this announcement:

  1. Immediately after your application has been submitted.
  2. After the announcement has closed.
  3. After qualifications review, which will inform you if you have been referred to the selection official or not.
  4. Once a selection has been made. 

If at any time you have questions concerning this Job Vacancy Announcement, please contact the Human Resources Specialist by email.  You email should contain the following information:  14-T-Army-011, IT SPECIALIST (CUSTSPT), and 984716.  The email can be sent to NICHOLAS.R.PARKS4.MIL@MAIL.MIL.



Back to top
EEO Policy Statement | Reasonable Accommodation Policy Statement | Veterans Information | Legal and Regulatory Guidance