This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply


Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:VG-14-PRH-982921

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$59,339.00 to $77,138.00 / Per Year


Monday, October 28, 2013 to Wednesday, October 30, 2013




Full Time - Permanent




1 vacancy in the following location:
Dayton, OH View Map


United States Citizens


Vacancy ID: 982921 

OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have borne the battle, and for his widow, and his orphan” – by serving and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence (“I CARE”).

America's Veterans need you! To find out more, go to


  • You must be a U.S. citizen to apply for this job.
  • You will be subject to a background/suitability investigation.


Back to top

LOCATION: VA Medical Center, Dayton, OH


The incumbent is assigned to the Dayton VAMC, Office of Information and Technology (01U), Hardware/Office Automation Section, and the position serves as an Information Technology (IT) specialist. The incumbent interacts with computer users to determine requirements and specifications for new systems and changes to existing systems. As a Windows System Administrator team member, incumbent keeps abreast of state-of-the-art in database and applications technology and developments in hardware and software to meet mission requirements. Monitors computer center equipment and system malfunctions and differentiates between hardware and software causes. Depending on the complexity of the problem monitors or directs immediate corrective action procedures. Evaluates alternatives for architecture, hardware, software and database management systems (DBMS) bearing in mind technical factors as well as available and potential fiscal and personnel resources. Effectively manages information generation, processing, communication, storage, delivery and sharing. Develops standard procedures to increase productivity, ensure quality and accuracy, provide both personnel and physical security, and reduce costs where significant gain or loss is at stake. Develops an active program to promote and accomplish improved communications.

Work Schedule: Full-time Monday – Friday



Back to top

You may qualify based on your experience or based on your education, as described below:

Experience - You must have IT-related experience in each of the following four competencies which must be supported by the information contained in your resume and other application materials.

1. ATTENTION TO DETAIL: is thorough when performing work and conscientious about duties involving job related IT support and IT project planning. In-depth knowledge/experience which is demonstrated by: Working with leaders in establishing specific measures for technical tasks you are assigned or are responsible for. Helping to inform others of expectations, including what is to be accomplished. Working with superiors in developing a plan for improving the quality of your work.

2. CUSTOMER SERVICE: Works with clients and customers (that is, any individuals who use or receive the services or products that regional service lines are responsible for, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. In-depth knowledge/experience which is demonstrated by: Participating in informal discussions with customers to see how well you are currently meeting their needs Assisting in creating tips in avoiding some of the top problems raised by customers Researching new forms of technology that help meet costumer’s needs.

3. ORAL COMMUNICATION: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. In-depth knowledge/experience which is demonstrated by: Working with superiors in creating a communication plan to keep supervisor and team up-to-date on business issues and deliverables. Working with team to open communication channels assisting in overcoming bottlenecks and encourages flexibility. Working to provide opportunities for team to be involved in planning and implementation so that their commitment to change is increased.

4. PROBLEM SOLVING: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In-depth knowledge/experience which is demonstrated by: When faced with an issue or problem, breaking the problem down into manageable parts. Considering various ways the situation can be resolved; presenting manageable solutions; before selecting a solution, considering the impact of various choices on the IT environment and the personnel involved.


GS-11: Have at least one year of specialized experience in a large facility or healthcare environment equivalent to at least the GS-9 level in the Federal service. This experience includes experience that where the applicant designs, configures, tests and oversees the maintenance of Windows systems and support activities; includes installation, configuration and maintenance of operating system and application software along with critical updates and patches; provides maintenance which includes daily event log review along with appropriate corrective action and documentation; assesses aspects of network performance, analyzes results of networked systems, and makes recommendations for improvement or enhancement; schedules and installs new or upgraded services and systems; participates as a team member in the certification and accreditation of the LAN which includes documentation preparation such as the Site Security Plan, addressing security; assists with the preparation of contingency plans and disaster recovery procedures for network systems; performs periodic risk assessment and recommends changes to minimize operations disruption.


Successfully completed a doctoral Ph.D. or equivalent degree or 3 full years of progressively higher level graduate education leading to such a degree in a directly related field (computer science, information management or information science) to the position of IT Specialist (System Administration).


A combination of specialized experience as described in A and more than one year of graduate education as described in B which totals at least one year. To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond one year by 18. Add the two percentages. The total percentage must equal at least 100% to qualify. APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Please refer to this checklist to ensure proper accreditation and for foreign education requirements.

This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective Placements Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration.


The selective placement factor for this position is: Experience managing and working with a Windows server environment. Narrative response required in Occupational Questionnaire.

You will be rated on the following competencies as part of the assessment questionnaire for this position. Narrative responses are not required at this time.

·         Ability to identify functions suited for solution by computer, provide analysis of requirements, research components, and develop specifications

·         Experience and knowledge with large scale personal computer networking platforms; with Windows Server and Windows operating systems, this Windows Server experience includes multi-domain model with active Domain Name Servers, WINS, and Proxy servers as well as knowledge of Internet Information Server.

·         Knowledge of the process to test, verify, install,   support, for existing software, and make recommendations to correct, maintain and provide planning for software.

·         Knowledge of microcomputers and the standardized application software in use at a medical center or large complex facility.

·         Knowledge of client/server systems architecture, files/directory structure, systems startup and shutdown, operating systems, systems monitoring and backup, and file restoration.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

PHYSICAL REQUIREMENTS: The work regularly involves extended periods of standing, walking, bending, stooping, climbing stairs and carrying heavy loads, including equipment weighing as much as 50 pounds, and pushing carts loaded with equipment and supplies. The incumbent is occasionally required to work outside the normal tour of duty to move, install or repair equipment or software, or resolve network or system issues to ensure minimal disruption to customers. Some emotional stress may be experienced when working with deadlines or equipment failures.

For more information on these qualification standards, please visit OPM's web site at

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s).



APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.  Please refer to this checklist to ensure proper accreditation and for foreign education requirements.

Veteran's Preference:

When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability.  If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.

Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed " SF15, "Application for 10-Point Veteran Preference," (go to and required documentation with your application materials. For more information on Veterans' Preference, please visit



Applicants will be ranked based on four quality groups, as follows:

  • Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
  • Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
  • Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
  • Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group.  Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group.  Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group.  The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview.  The remaining groups may be referred based on the number of applicants available.


Back to top

VA offers a comprehensive benefits package.  This link provides an overview of the benefits currently offered:

The Federal Government has special excepted appointing authorities for persons with qualifying disabilities, such as Schedule A. Specific information can be found at  IMPORTANT: If you would like to receive consideration as a Schedule A applicant, you must contact the Human Resources office at the facility where this position is located at (937)268-6511.



Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at  

VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

You may be required to serve a probationary period. 


Back to top
To apply for this position, you must provide a complete application (See "Required Documents" section below).  The complete Application package must be submitted by 11:59 PM (EST) on Wednesday, October 30, 2013.

To begin the process, click the Apply Online button on the right side of this screen to create an account or log in to your existing USAJOBS account.  Be sure to upload the required documents before you submit your application.  Please ensure you click the Submit My Answers button at the end of the process.  Mailed/emailed applications will not be accepted.

Note: To change or update your application, simply reapply through My USAJOBS, before the closing date.  To check the status of your application, log into your USAJOBS account (, select Application Status and click on the more information link under the application status for this position.

If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the occupational questionnaire: .
  3. Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.
  4. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents you are unable to upload:

  1. Complete this cover page using the following Vacancy ID: 982921.  You must use this fax cover sheet in order for your documents to be matched with your online application.
  2. Fax your documents to (478)757-3144.


The following documents are required:

  1. Resume
  2. Responses to the Occupational Questionnaire
  3. Other documents - use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), ICTAP/CTAP documentation (for well-qualified, displaced Federal employees), or documentation to support Veterans Preference claims.  You will not be contacted for additional information.


VHA Nationwide DEU
Phone: (501)918-3300
Agency Information:
VHA DEU Atlanta
Thank You, AR


After the vacancy announcement closes and a referral certificate is issued, an electronic notification letter - or e-mail - will be sent to applicants who provide an e-mail address.  Otherwise, you will receive a notification letter via the U.S. Postal Service within 2 to 4 weeks.

Back to top
Print Preview

Job Announcement Number:


Control Number: