You may qualify based on your
experience or based on your education, as described below:
Experience - You must have IT-related experience in each of the
following four competencies which must be supported by the information
contained in your resume and other application materials.
1. ATTENTION TO DETAIL:
is thorough when performing work and conscientious about duties involving job
related IT support and IT project planning. In-depth knowledge/experience which
is demonstrated by: Working with leaders in establishing specific measures for
technical tasks you are assigned or are responsible for. Helping to inform
others of expectations, including what is to be accomplished. Working with
superiors in developing a plan for improving the quality of your work.
2. CUSTOMER SERVICE:
Works with clients and customers (that is, any individuals who use or receive
the services or products that regional service lines are responsible for,
including the general public, individuals who work in the agency, other
agencies, or organizations outside the Government) to assess their needs,
provide information or assistance, resolve their problems, or satisfy their
expectations; knows about available products and services; is committed to
providing quality products and services. In-depth knowledge/experience which is
demonstrated by: Participating in informal discussions with customers to see
how well you are currently meeting their needs Assisting in creating tips in
avoiding some of the top problems raised by customers Researching new forms of
technology that help meet costumers needs.
3. ORAL COMMUNICATION:
Expresses information (for example, ideas or facts) to individuals or groups
effectively, taking into account the audience and nature of the information
(for example, technical, sensitive, controversial); makes clear and convincing
oral presentations; listens to others, attends to nonverbal cues, and responds
appropriately. In-depth knowledge/experience which is demonstrated by: Working
with superiors in creating a communication plan to keep supervisor and team
up-to-date on business issues and deliverables. Working with team to open
communication channels assisting in overcoming bottlenecks and encourages
flexibility. Working to provide opportunities for team to be involved in
planning and implementation so that their commitment to change is increased.
4. PROBLEM SOLVING:
Identifies problems; determines accuracy and relevance of information; uses
sound judgment to generate and evaluate alternatives, and to make
recommendations. In-depth knowledge/experience which is demonstrated by: When
faced with an issue or problem, breaking the problem down into manageable
parts. Considering various ways the situation can be resolved; presenting
manageable solutions; before selecting a solution, considering the impact of
various choices on the IT environment and the personnel involved.
Have at least one year of specialized
experience in a large facility or healthcare environment equivalent to at least
the GS-9 level in the Federal service. This experience includes experience that
where the applicant designs, configures,
tests and oversees the maintenance of Windows systems and support
activities; includes installation, configuration and maintenance of operating system and application software along with
critical updates and patches; provides maintenance which includes daily event log review along with
appropriate corrective action and documentation;
assesses aspects of network
performance, analyzes results of networked systems, and makes
recommendations for improvement or enhancement; schedules and installs new or upgraded services and systems; participates as a team member in the certification
and accreditation of the LAN which includes documentation preparation
such as the Site Security Plan, addressing security; assists with the preparation of contingency plans and disaster recovery
procedures for network systems;
performs periodic risk assessment and recommends changes to minimize
Successfully completed a doctoral Ph.D. or equivalent degree or 3 full years of
progressively higher level graduate education leading to such a degree in a
directly related field (computer science, information management or information
science) to the position of IT Specialist (System Administration).
A combination of specialized experience as described in A and more than one
year of graduate education as described in B which totals at least one year. To
compute, divide your total months of qualifying experience by 12. Then divide
your semester hours of graduate education beyond one year by 18. Add the two
percentages. The total percentage must equal at least 100% to qualify. APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized
by the U.S. Department of Education in order for it to be credited towards
qualifications. Please refer to this checklist
to ensure proper accreditation and for foreign education requirements.
This position includes a
Selective Placement Factor (skill, knowledge, ability or other worker
characteristic basic to - and essential for - satisfactory performance of the
job). Selective Placements Factors are a prerequisite to appointment and
represent minimum requirements for a position. Applicants who do not meet it
are ineligible for further consideration.
The selective placement factor for this position is: Experience
managing and working with a Windows server environment. Narrative response
required in Occupational Questionnaire.
You will be rated on the following
competencies as part of the assessment questionnaire for this position. Narrative
responses are not required at this time.
Ability to identify functions suited
for solution by computer, provide analysis of requirements, research
components, and develop specifications
Experience and knowledge with large
scale personal computer networking platforms; with Windows Server and Windows
operating systems, this Windows Server experience includes multi-domain model
with active Domain Name Servers, WINS, and Proxy servers as well as knowledge
of Internet Information Server.
Knowledge of the process to test,
verify, install, support, for existing
software, and make recommendations to correct, maintain and provide planning
Knowledge of microcomputers and the
standardized application software in use at a medical center or large complex
Knowledge of client/server systems
architecture, files/directory structure, systems startup and shutdown,
operating systems, systems monitoring and backup, and file restoration.
you are referred for consideration, you may be asked to submit additional job
related information, which may include, but not limited to; responses to the
knowledge, skills and abilities; completion of a work sample, and/or contact
for an interview.
PHYSICAL REQUIREMENTS: The work regularly involves extended periods of standing,
walking, bending, stooping, climbing stairs and carrying heavy loads, including
equipment weighing as much as 50 pounds, and pushing carts loaded with
equipment and supplies. The incumbent is occasionally required to work outside
the normal tour of duty to move, install or repair equipment or software, or
resolve network or system issues to ensure minimal disruption to customers.
Some emotional stress may be experienced when working with deadlines or
For more information on these qualification
standards, please visit OPM's web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp.
IN DESCRIBING YOUR EXPERIENCE,
PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR
EXPERIENCE. If your resume/application does not support your questionnaire
answers, we will not allow credit for your response(s).
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Please refer to this checklist to ensure proper accreditation and for foreign education requirements.
When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.
Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed " SF15, "Application for 10-Point Veteran Preference," (go to http://www.opm.gov/forms/pdf_fill/SF15.pdf) and required documentation with your application materials. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx.
HOW YOU WILL BE EVALUATED:
Applicants will be ranked based on four quality groups, as follows:
- Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
- Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
- Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
- Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.
After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available.