Job Overview

Summary

The Library of Congress serves the Congress in fulfilling its duties and preserves and promotes knowledge and creativity for the benefit of the American people. It is the nation's oldest federal cultural institution and the world's largest library, with more than 155 million items in its physical collections (including books, manuscripts, prints, photos, film, video, and sound recordings) and over 37 million items online. Located primarily on Capitol Hill in Washington, D.C., the Library is the home of the U.S. Copyright Office, the Congressional Research Service (CRS), the Law Library of Congress, and the National Library Service for the Blind and Physically Handicapped.

The Receipt Analysis and Control Division is responsible for the intake and initial processing of service requests and other requests arriving by mail, processing of fees, maintenance of deposit accounts, and out-processing of completed requests. In-Processing staff creates the service request tracking record in the eCO system, scanning registration materials, marking, tagging and forwarding deposits, placing scanned materials in temporary storage and forwarding unscanned materials for further processing. The Accounts Section manages financial transactions for Copyright Office products and services (excluding those of the Licensing Division), maintains the general ledger, and submits monthly reports to the U.S. Treasury and the Library of Congress Accounting Operations Office.

The Out-Processing Section delivers in-processed service requests to their appropriate destinations. The section is responsible for resolving issues regarding unidentified receipts, incomplete filings and materials arriving in damaged condition. It responds to inquiries regarding in-process requests and locates in-process materials as needed for inter-divisional purposes. The section also manages the printing and preparation for mailing of certificates and outgoing correspondence.

The position is Copyright Imaging System Expediter. The incumbent is accountable to the Section Head and operates a computer controlled optical disk-based imaging system, primarily trouble shooting and resolving routine CIS-related scanning problems. Tasks performed will include registering, imaging, storing, updating image status; displaying and printing certificates of registration; and, updating the Copyright Office In-Process System (COINS). While performing daily activities, the incumbent is also responsible for ensuring proper handling and security of Library and Copyright Office materials.

This position is located in the Copyright Office, Receipt Analysis and Control Division, Out Processing. The position description number for this position is 262254.

Duties

Possessing expert knowledge in the Input and Retrieval aspects of the CIS, serves as the primary CIS subject matter expert and liaison with the Copyright Office and Library of Congress IT personnel. Reviews scanned work performed by others for technical quality, rejecting a scan when it does not meet quality requirements. Makes required changes to Page Setup/Scan Parameter settings, and rescans rejected work. Manually updates the status of certificates to Re-mailed, Cancelled, etc. within the CIS system. When appropriate, reprints certificates by using specially assigned limited authority in the Electronic Copyright Office (eCO) system.

Scans routine and more complicated materials into CIS, including multiple-class registrations, special handling claims, and referral cases from the Registration Program. As required, processes the cancellation of some existing registrations before processing, as indicated, re-registration in another class. Updates newer claims in eCO with appropriate notes.

Monitors the printing of outgoing items from other Copyright Office units, sections, and divisions, including original or additional certificates, correspondence, letters, and Deposit
Account Statements. Communicates the assignment, project, problem to be solved, and/or program issues under review, and deadlines and timeframes for completion to coworkers. Oversees the preparation of finished print jobs for outgoing mail and it's delivery to Office Support Services. Ensures print room equipment has sufficient supplies available to complete jobs. Monitors the quality of printed items, and reprints items that do not meet quality standards. Reports printer problems, or contacts the appropriate division by phone if further corrective action is required and a reprint is not possible from the Central Print Room.
Monitors mechanical and automated printer efficiency. Prepares reports and maintains records of work accomplishments and administrative information, as needed, and coordinates the preparation, presentation, and communication of work-related information to the supervisor. As directed, provides training to other staff.

Searches various databases to determine whether a specific record exists which requires ingestion or correction. Performs in-depth searches in systems which may require extrapolation of information from fragmented information to ascertain the best course of action needed to resolve the problem.

Replies to routine and complex status and processing inquiry requests by drafting correspondence, or responds by telephone or email. Drafts letters requiring original wording and translates information into terms understandable by others. Coordinates requests and performs complex automated and physical searches to gather information for reply correspondence. Initiates correspondence as needed.