This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:IT Specialist (CUSTSPT)

Department:Department of the Army

Agency:Army National Guard Units (Title 32)

Job Announcement Number:T-14-05 (980969)

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$54,032.00 to $70,236.00 / Per Year

OPEN PERIOD:

Tuesday, October 22, 2013 to Tuesday, November 12, 2013

SERIES & GRADE:

GS-2210-09

POSITION INFORMATION:

Full Time - Permanent

PROMOTION POTENTIAL:

09

DUTY LOCATIONS:

1 vacancy in the following location:
Marietta, GA View Map

WHO MAY APPLY:

Open only to current on-board, full-time (Permanent/Indefinite) Georgia Army National Guard Enlisted Technicians assigned to JFHQ-DOIM/J6.

JOB SUMMARY:

WELCOME TO THE PEACH STATE!

Area of Consideration: Open only to current on-board, full-time (Permanent/Indefinite) Georgia Army National Guard Enlisted Technicians assigned to JFHQ-DOIM/J6.

Position Location: JFHQ - DCS-IM, Clay National Guard Center, Marietta, GA.

Permanent Change of Station (PCS): PCS is not authorized.

Relocation Incentive: Relocation Incentive  is not authorized. 

Selected Reserve Incentive Program (SRIP): Acceptance of a Federal Excepted technician position of over 179 days in length will cause termination from the Selected Reserve Incentive Program (SRIP).

Type of Appointment: This is a full-time, Excepted Permanent, dual-status position which requires Georgia Army National Guard Membership.

Job Summary: This position is located in an information management organization. The purpose of this position is to provide customer support to users of supported information management systems.  Responsible for assisting customers with the resolution of problems encountered. Identifies the nature of customer problems, to include loss of service, impact to the customer and the customer’s expectations/needs for a resolution. Provides help desk services to customers by serving as a primary point of contact for problem resolution or direct inquiries.

Background Check:  Selectee may, at the option of the agency, be required to submit to criminal, credit history, and general background checks which will be evaluated by the agency prior to a final offer of employment and access into the Georgia National Guard Federal Technician or Active Guard/Reserve program.

National Guard Membership: This position requires military membership. It is designated for Georgia Air Force or Army National Guard Officer, Warrant Officer, or Enlisted incumbent(s) only. In accordance with AF and ARNG regulations, incumbent performs duties necessary to accomplish military IT Specialist (CUSTSPT) functions in support of programs essential to state Air Force and Army National Guard daily operations, training and readiness missions.

As a member of a Georgia Army National Guard unit, you will be required to train with your unit, normally one weekend a month and 15 days of annual training each year. Georgia Army National Guard units and members are subject to immediate call to federal or state active duty to meet national or state emergencies.

KEY REQUIREMENTS

  • Must be a current U.S. Citizen.
  • Under 5 USC 2108 & 5 CFR 211, Veteran's Preference criteria does not apply.
  • Direct Deposit Banking is Mandatory.
  • Military Requirement: EMOS: 25B/U/Z.

DUTIES:

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The following list of duties is not conclusive but provides a brief snapshot of the duties that may be required of this position:

  • Serves as a technical specialist on all automated systems utilized throughout the state.
  • Receives requests for resolution of hardware or software problems that may require in-depth research.
  • Participates in site surveys in order to verify adequacy of software installation practices and operating environments are compliant with desktop and network security standards, and network operations to ensure customer needs are met.
  • Provides technical assistance to current and potential users so that LAN/WAN and other C4 systems operations have few major disruputions.
  • Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software.
  • Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices.
  • Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts.
  • Captures, maintains and tracks warranty data for all fielded systems, advises other support personnel of warranty status and interfaces  with vendor to request and monitor warranty work.
  • Provides familiarization training for users of new equipment and software as required.
  • Performs other as duties as assigned.


QUALIFICATIONS REQUIRED:

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General Experience: Applicant must have experience training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process.  Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

Specialized Experience:  Applicant must have at least 24 months specialized experience in analysis of the interrelationship of pertinent components of the system.  Experience planning the sequence of actions necessary to accomplish the assignment.  Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.

Knowledge, Skills and Abilities (KSAs):  Applicants who meet the eligibility requirements will be further evaluated by the Selecting Official based on the following KSAs considered essential to perform the duties and responsibilities of this position.

  • Knowledge of customer service and support principles and methods sufficient to provide delivery of a wide range of customer support services to all serviced organizations.
  • Knowledge of overall system software, hardware and networking to recognize interrelationships within area of responsibility sufficient to report, respond to, and resolve the less complex customer requests.
  • Basic knowledge of network configuration techniques, computer equipment and assigned system software to determine source of failures.
  • Knowledge of and skill in using system software, IT security principles and functional application software used throughout the state.
  • Knowledge of how the hardware, software and network infrastructure related to the serviced systems along with an understanding of how they integrate together sufficient to analyze problems reported to distinguish between hardware, software, network and user-related problems.
  • Knowledge of computer systems and information transmission systems standards and equipment sufficient to install, configure upgrade and troubleshoot hardware and software components.
  • Knowledge of computer systems installed in customer organizations along with the customer’s automation needs to participate in the planning and delivery of a full range of information technology customer support services.
  • Knowledge of LAN/WAN standards and equipment sufficient to install, configure, and troubleshoot LAN and WAN components such as routers, hubs, switches, and servers.
  • Knowledge of configuration management concepts and life cycle management concepts sufficient to identify the need to upgrade or enhance network component capabilities in response to network problems and deficiencies.
  • Knowledge of methods and procedures for documenting problem analysis and resolutions sufficient to maintain records of activities.

 

 

 

 

 

 


Other Requirements: For positions requiring a security clearance (Secret or Top Secret) the applicant must possess or be able to obtain a clearance within one year of appointment.

National Guard Compatibility: Once an applicant is selected and prior to being placed in the technician IT Specialist (CUSTSPT) position, the selectee must be assigned to any unit in the Georgia Army National Guard as an  Enlisted member in MOS: 25B/U/Z. Rank inversion is strictly prohibited.

Wear of the Army uniform as prescribed by AR/NGB/GA NGR is required for incumbent of this position.  Acceptance of this position constitutes concurrence with this requirement as a condition of employment.

HOW YOU WILL BE EVALUATED:

Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job.  The numeric rating you receive is based on your responses to the questionnaire.

The score is a measure of the degree to which your background matches the duties required for this position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.

Please follow all instructions carefully.  Errors or omissions may affect your rating.


BENEFITS:

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The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.
Main site for new federal employees - http://www.opm.gov/insure/new_employ/index.asp
Flexible Spending Accounts - This Program allows you to pay for certain health and dependent care expenses with pre-tax dollars. For additional information visit: https://www.fsafeds.com/fsafeds/index.asp
Health Insurance - The FEHB Program offers over 100 optional plans. For additional information visit: http://www.opm.gov/insure/health/index.asp
Leave - Most Federal employees earn both annual and sick leave. For additional information visit: http://www.opm.gov/oca/leave/index.asp

Life Insurance - The FEGLI Program offers Basic Life Insurance plus three types of optional insurance, for additional information visit: http://www.opm.gov/insure/life/index.asp
Long Term Care Insurance - The FLTCIP provides long term care insurance for Federal employees and their parents, parents-in-law, stepparents, spouses, and adult children. For additional information visit: http://www.ltcfeds.com/
Retirement Program - Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings Plan. For additional information visit: http://www.opm.gov/retire/index.asp



OTHER INFORMATION:

Males born after 31 December 1959 must be registered or exempt from Selective Service (see www.sss.gov).



HOW TO APPLY:

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To apply for this position, you must provide a complete Application Package which includes:

  1. Your résumé; **BE ADVISED** (IF ANY PART OF YOUR RESUME IS COPIED FROM THE ANNOUNCEMENT, MOS/AFSC, OR POSITION DESCRIPTION, YOUR RESUME WILL BE DISQUALIFIED).
  2. A complete Assessment Questionnaire.

Note: Applicants are HIGHLY ENCOURAGED to use the USA JOBS Resume Builder to apply for this position. Do not submit an OF-612; it is obsolete and no longer accepted. If you chose to use your personal resume, ensure that your resume includes the mandatory information as outlined in the Resume' example on http://www.gahro.com/Staffing/Resume'%20Format%2022Jun12.docx, "The Application-to-Hire Process-"Have I Completed All the Steps to Best Sell Myself"? If the required information is not reflected, consideration will not be given in the qualification process.

The complete Application Package must be submitted by 11:59 PM (EST) on Tuesday, November 12, 2013.

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

To fax supporting documents you are unable to upload, complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID: 980969. Fax your documents to 1-478-757-3144.

If you cannot apply online:

  1. Click the following link to view and print the assessment questionnaire View Occupational Questionnaire, and
  2. Print this 1203FX form to provide your response to the assessment questionnaire, http://www.opm.gov./forms/pdf_fill/OPM1203fx.pdf, and
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.


REQUIRED DOCUMENTS:

The following documents are required and must be received by Tuesday, November 12, 2013:

  1. Your résumé; **BE ADVISED** (IF ANY PART OF YOUR RESUME IS COPIED FROM THE ANNOUNCEMENT, MOS/AFSC, OR POSITION DESCRIPTION, YOUR RESUME WILL BE DISQUALIFIED).
  2. A complete Assessment Questionnaire.

AGENCY CONTACT INFO:

SAMUEL H. CHERRY
Phone: (678)569-5715
Email: SAMUEL.H.CHERRY@US.ARMY.MIL
Agency Information:
Georgia National Guard
HRO-STAFFING
Do Not Mail or Fax Applications Here
Follow How to Apply Instructions
Marietta, GA
30060-5099
USA

WHAT TO EXPECT NEXT:

Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. If your name is referred to the hiring official, you may be contacted directly by that office for a possible interview.

You will receive notice via email when this process is completed (generally 4-6 weeks).

Thank you for your interest in the Georgia National Guard. Good Luck!


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Job Announcement Number:

T-14-05 (980969)

Control Number:

353710000