This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Lead Management and Program Analyst GS-343-14 (All Sources)

Department:Department Of Education

Agency:Federal Student Aid

Job Announcement Number:FSA-2013-0217

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$101,035.00 to $131,343.00 / Per Year


Monday, October 21, 2013 to Friday, November 01, 2013




Full-time - Permanent




1 vacancy - Atlanta, GA View Map


One or more vacancies may be filled through this announcement.

The area of consideration for this position is "All Recruiting Sources" for all U.S. citizens. Announcement FSA-2014-0004 is open concurrently with an area of consideration of "Federal Agencies" for status candidates.  Applicants eligible for appointment under special appointing authorities  (i.e. VEOA, Sch. A, etc) should also apply under announcement FSA-2014-0004.


Join our Team! Federal Student Aid (FSA) is Funding America's Future, One Student At A Time.  Our Vision: To be the most trusted and reliable source of student financial aid, information and services in the nation.

This position is located in the U.S. Department of Education, Federal Student Aid (FSA), Customer Experience (CE), School Experience Group, Minority Serving and Under Resourced Schools Division (MSURSD).  The Minority Serving and Under Resourced Schools Division provides a range of support services designed the strengthen the Title IV administrative capabilities of Historically Black Colleges and Universities, Hispanic Serving Institutions, Tribally Controlled Colleges and other “under-resourced” identified institutions. Staff provides training, technical assistance, support and compliance operations to the over 700 HBCU's, HSI's, TCU's and other under-resourced institutions to ensure their successful participation in Title IV programs.
The incumbent will serve as the lead subject matter expert and team lead for the MSURSD’s Training, Technical Assistance and Compliance Team (TTACT) staff members and provide leadership and coordination for all MSURSD’s school-based training and technical assistance activities and programming.  As the team lead for TTACT staff, the incumbent will provide management and oversight to ensure consistent quality and the subsequent success of on-site technical assistance, workshops, presentations and webinars.  The incumbent reports directly to the Director for the Minority Serving and Under Resourced Schools Division within the School Experience Group. 


  • Relocation expenses will not be paid.
  • One-year probationary period may be required.
  • Must complete a Background Investigation and fingerprint check.
  • U.S. Citizenship required.
  • Financial disclosure statement may be required.
  • Business travel upward to 25% of the incumbent's time on duty is required.


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Serves as the team leader for the Division’s Technical Assistance and Compliance Team staff members.  Leads a team of analysts engaged with the execution of MSURSD’s school-based training and technical assistance delivery.  Assigns work, ensures its timely completion, instructs team members on policies and priorities, and coordinates all team members’ work to ensure they meet established MSURSD, SEG and CE goals, objectives, and quality standards. 
Participates in the work of the team, coaches and facilitates the selection and application of problem solving techniques or work methods, and assists the team in identifying solutions, priorities in and organizing to accomplish the work.
Provides leadership and oversight for the administrative and data processes associated with the review of all compliance related data and the monitoring of those data regarding the placement level for schools.
Works collaboratively with the TTACT team members in the development and implementation of institutional compliance intervention strategies and the delivery of team support where appropriate to support those strategies.  Monitors and reports to MSURSD Director the progress of institutions on the assessment improvement plans.
Communicates directly with senior institutional officials regarding the need for detailed technical assistance and coordinates the work of the TTACT team in delivering that assistance.  Provides on-site technical assistance and develops performance improvement plans to improve performance of the administration of Title IV Programs for the MSURSD.
Responsible for the assimilation and analysis of data regarding the training and technical assistance needs of MMSURSD client institutions.  Establishes priorities and monitors plans and objectives with authority and flexibility to revise or modify plans and objectives to accommodate new priorities, changing constituency needs, trends, and program directions.  Develops new technical assistance and dissemination procedures to achieve objectives and to meet new priorities consistent with MSURSD priorities to ensure more effective program administration and Federal funds accountability.
Serves as principal advisor to MSURSD Director in the formulation and development of MSURSD policies and procedures related to the technical assistance and dissemination of MSURSD information in an effort to achieve effective program administration and accountability of Federal funds. 
Provides leadership, coaching, and mentoring to assist team members with their growth and development.  Monitors and reports on the status of work, reviews work in progress and reviews completed work to determine that the supervisor’s instructions on work priorities, methods, deadlines and quality have been met.  Maintains current program knowledge in order to answer questions from team members.  Prepares reports and maintains records of work accomplishments.  Coordinates the preparation, presentation, and communication of work-related information to the Director.  Represents the team in dealings with the Director, MSURSD or the Director, Student Experience Group in order to obtain resources and secure information or decisions from the higher level management officials on major work issues.  Ensures that the team members are aware of and participate in planning for achievement of goals and objectives.  Researches, learns, and applies a wide range of qualitative and/or quantitative methods to identify, assess and analyze and improve team effectiveness, efficiency and work products.  Recommends or requests changes in employee assignments and related actions, such as tour of duty, reassignments or promotions.  


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All qualified candidates must have one year of specialized experience equivalent to the GS-13 level in federal services.

Examples of such experience include: working with Title IV laws, regulations and policies; developing performance plans to improve performance of the administration of Title IV Programs; working with the administration of Title IV student assistance programs and implementing them at the institutional level; evaluating technical assistance needs of postsecondary institutional personnel and other student aid client groups; providing assistance to postsecondary institutions in improving management of Title IV programs; performing quantitative and qualitative analyses of the effectiveness of program operations in meeting goals and objectives; evaluating organizational structures, methods, and procedures; analyzing, developing, and evaluating new or changed program or management policies, regulations, goals or objectives; analyzing management information requirements; and developing procedures and systems for assessing the effectiveness of programs or management processes.

Applicants must meet qualification requirements by the closing date of this vacancy announcement.
Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
Males born after 12-31-59 must be registered or exempt from Selective Service (see


Category Rating: Your application will be evaluated and rated under Category Rating selection procedures. Once the job opportunity announcement closes, a review of your résumé and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this position. If, after reviewing your résumé and supporting documentation, a determination is made that you have inflated your responses when compared to your background information, your score may be adjusted to more accurately reflect your skills and abilities and may eliminate you from best-qualified status or result in a lowered score. Your responses to the vacancy questions must be substantiated by your on-line resume.   Applicants who do not respond to the application questions will be rated ineligible.

Eligible candidates will be placed for selection consideration into three(3) categories as described below:

1 - Qualified Category
2 - Well Qualified Category
3 - Best Qualified Category
Application of Veterans' Preference: Under Category Rating procedures, Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category(except in the case of scientific or professional positions at the GS-9 level or higher)

KSAs:  Applicants are expected to possess the Knowledge, Skills and Abilities (KSAs) listed below to qualify for this position. These KSAs are addressed in the self-assessment questionnaire that you will complete for this announcement. You do not need to respond separately to the KSAs listed below. Your answers to the on-line experience questions will serve as responses to the KSAs. Your application will be evaluated based on your ability to demonstrate the following knowledge, skills, and abilities/competencies (KSAs):

1. Ability to manage multi-functional teams engaged in the delivery,  evaluation, assessment and enhancement of programs and assistance services designed to ensure the successful administration of Title IV funds.

2. Ability to monitor and evaluate Title IV program operations and the technical assistance needs of minority serving and under resourced postsecondary institutions and recommend enhancements or corrective actions.

3. Knowledge of the rules, regulations and laws that govern the administration of the Title IV federal student aid programs and experience with implementing them at the institutional level.
To preview questions please click here.


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The Department of Education/Federal Student Aid offers a comprehensive benefits package including paid vacation and sick leave, federal holidays, health and life insurance, and participation in the Federal Employees Retirement System (FERS), including the Thrift Savings Plan (TSP).  Click on  to find out more about federal benefits.

Why Work at ED/FSA?
The U.S. Department of Education (ED)/Federal Student Aid (FSA) is a great place to work. For more detailed information regarding our various work sites, please click on the link below:

As an ED/FSA employee, you will benefit from our family-friendly work environment.  As part of our commitment to maintain a productive balance between work and home, we offer excused leave for Parent/Teacher Conferences (3 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service.  Other incentives such as Telecommuting and Alternative Work Schedules also may be available to you.

ED/FSA offers positions that are fair and competitive in compensation; developmental opportunities to exhibit teamwork and goal-oriented projects to enrich your federal career.

Student Loan Repayment may be paid if negotiated and approved prior to appointment.


Veterans interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, may send an email to  to schedule an appointment for a session.   Veterans Counseling Session must be placed in the subject line of the email.

The Federal Government is committed to expanding access to employment by hiring people with disabilities; providing technical assistance and information on reasonable accommodations for people with disabilities; and identifying and removing barriers to work.  Persons with disabilities may apply for jobs filled either competitively (where qualified individuals compete with one another through a structured process), noncompetitively (where a qualified individual may be selected based on a special appointing authority), or through an excepted appointing authority for people with disabilities (i.e. Schedule A).  People who are selected for a Federal job must meet the qualification requirements for the position and be able to perform the essential duties of the job with or without reasonable accommodation. For information on "People with Disabilities" please visit  

Student Loan Default
Applicants selected for positions are subject to a background check to verify that he or she has not defaulted on any loan funded or guaranteed by the U.S. Department of Education.  Applicants found to be in default will be contacted to make arrangements for repayment prior to being made an official offer of employment.




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Please carefully read the information provided under the link listed below. The section entitled "How to Apply" provides detailed instructions on faxing your supporting documentation. All required supporting documentation MUST be received by midnight Eastern Time on the closing date of the announcement. You are encouraged to thoroughly review the list of supplemental documents required. It is critical to note that many documents may not pertain to you. You are only required to submit those that apply to you.


  FSA Employees are not required to submit supporting documentation.
Applicants claiming VETERANS PREFERENCE must submit:
  • A copy of your DD214, member copy 4; OR
  • Current Active Duty members must submit a certification of expected discharge or release from active duty under honorable conditions dated within the last 120 days; OR
  • Veterans claiming 10 Point Preference, must also submit: SF-15 AND ALL documents indicated on the form as proof of type of preference.
  • For more information on veterans preference see

Applicants claiming CTAP/ICTAP Eligibility must also submit:
  • Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; AND most recent performance evaluation; AND SF-50 demonstrating your separation or the position you will be separated from. OR
  • Worker's Compensation Separation: Agency certification of inability to place employee AND Notification of Separation OR Separation SF-50. OR
  • Disability Annuity Termination: Notification from OPM of disability annuity termination AND Separation SF-50 of the last position held. OR
  • Military Reserve or National Guard Technician Special Disability Retirement Annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard Bureau AND Separation SF-50 of the last position held.

Interagency Career Transition Assistance Plan (ICTAP) Career Transition Assistance Plan (CTAP)- Eligible federal employees who were in positions and who were displaced from their positions may be eligible for selective priority over other candidates, under the ICTAP or the CTAP.  Information about these programs may be found at the following links. In order to qualify, your application must receive a score of 85 in comparison with the knowledge, skills and abilities criteria.  If you believe you are eligible for this special consideration, it is critical that you read the information provided in the link below.

          No forms will be accepted after the closing date.


Nichelle Bowman
Phone: 202-377-4795
Fax: 000-000-0000
Agency Information:
830 First Street, NE
Room L-118-5
Attn: Human Resources Services
Washington, DC
Fax: 000-000-0000


We will inform you of the status of your application at four stages: (1) Upon receipt of your application; (2) Upon minimum qualification determinations; (3) Upon issuing the highly qualified candidates to the hiring official; and finally (4) once a selection is made. It is essential that you have a current e-mail address on file with USAJOBS. You will be notified of our application status by the servicing Human Resources Specialist via email. You may also check the status of your application at USA JOBS.

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