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This Position Is No Longer Available


Job Title:  Advanced Medical Support Assistant
Department:  Department Of Veterans Affairs
Agency:  Veterans Affairs, Veterans Health Administration
Job Announcement Number:  976175AV

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
SALARY RANGE:
$41,325.00 to $53,719.00 / Per Year
OPEN PERIOD:
Wednesday, October 16, 2013 to Tuesday, November 05, 2013
SERIES & GRADE:
GS-0679-06
POSITION INFORMATION:
Full Time - Excepted Service Permanent
PROMOTION POTENTIAL:
06
DUTY LOCATIONS:
2 vacancies in the following location:
Palo Alto, CA View Map
WHO MAY APPLY:
United States Citizens

JOB SUMMARY:

Vacancy Identification Number (VIN): 976175 

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  

How would you like to become a part of a team providing compassionate care to Veterans? 

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.

VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/ .  

NOTE:  The Professional Standards Board (a peer-review group) will review the selected candidate's education and experience and recommend the step at which the candidate will be placed in that specific grade.  The salary is based on the grade and step approved for the selected candidate.

        .

VA encourages persons with disabilities to apply.   The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

 

Relocation Expenses: Relocation expenses are not authorized for this position.

 

KEY REQUIREMENTS

  • Must pass pre-employment examination
  • English Language Proficiency required
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required
  • Position is not suitable for telework.

DUTIES:

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FUNCTIONAL STATEMENT NUMBER:  000000.

WORK SCHEDULE:  3:30 PM TO MIDNIGHT OR 12:00 NOON TO 8:30 PM, ROTATING SHIFTS AND WEEKENDS.

The Advanced Medical Support Assistant performs a wide variety of administrative support services necessary for smooth management associated with maintaining and supporting the work performed within the General Medicine, Surgical, Intensive Care, and Rehabilitation wards.  He/she coordinates with supervisors and medical clerks, to achieve a program of ongoing training for ward clerks in an effort to stimulate individual personal growth and development opportunities.  The Advanced MSA serves as the first line representative, primary contact and resource person for individuals requesting information, furnishing them with desired information or directing them to the appropriate resource.  Acts as a liaison between doctors, nurses, and house staff and is responsible for identifying and resolving problem areas between the different sections and services.  Receives visitors and telephone calls to the wards, screening out those which in his/her judgment can be handled personally or by staff members, referring all other calls to the appropriate department.  Interprets hospital policies and guidelines, coordinates new office procedures, makes recommendations to improve or modify office methods, makes independent decisions in resolving minor problems, and suggests corrective actions.  Other duties include: 

  • Enter patient movement (admits, discharges, and transfers) into the computerized record system.
  • Routinely audits charts for compliance with documentation requirements, takes corrective action for deficiencies found and charts as needed.
  • Makes discharge appointments in a timely and accurate manner and as instructed by the provider/clinician. 
  • Routinely responds to medical emergencies, code 66.
  • Enters predetermined orders, prints lab labels, prepares hard chart for transfer electronically transfer the patient to an intensive care unit, and responds to requests from code team members.
  • Monitors each unit's supply to ensure that supply orders are adequate and to ensure that the wards are well maintained with all office supplies, manuals and equipment.

 


QUALIFICATIONS REQUIRED:

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BASIC REQUIREMENTS:  

  • U.S. citizenship.  Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Experience and Education:

  • Experience - Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
  • Education - One year above high school; or
  • Experience/Education Combination - Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

 

GRADE DETERMINATIONS:

GS-6 - One year of experience equivalent to the next lower grade level (GS-5).  This experience includes, but is not limited to:  working collaboratively in an interdisciplinary coordinated care delivery model; coordinating with patient care team to review the clinic utilization by using various reports; ensuring the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments; developing and maintaining effective and efficient communication with patients,; interdisciplinary teams, VA medical centers, and other agencies; participating in team huddles and meetings to manage and plan patient care; setting priorities and deadlines;  adjusting the flow and sequencing of work to meet team and patient needs; and perfrom administrative follow up actions.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE

References : VA Handbook 5005/53, Part II, Appendix G45, MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD, dated June 7, 2012.

 

REQUIRED INFORMATION:

Physical Requirements: This position requires light lifting and carrying under 15 pounds; reaching above shoulders; use of fingers, and both hands and legs; walking and standing up to 4 hours daily; repeated bending up to 3 hours; hearing with aid permitted; working closely with others and/or alone; protracted or irregular hours; and unusual emotional strain.

 

 


APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.  Applicants must, therefore, only report attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html.  All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx .

 

HOW YOU WILL BE EVALUATED:

Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.  

NOTE: Your resume must include the following information for each job listed:

  • Job title
  • Duties (be as detailed as possible)
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)


BENEFITS:

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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at http://www4.va.gov/JOBS/Job_Benefits/benefits.asp .

OTHER INFORMATION:

This position is in the Excepted Service and does not confer competitive status.  

 

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.   VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.

  

Reasonable Accommodation: This office provides reasonable accommodations to applicants with disabilities. If requested and appropriate, and you need reasonable accommodation for any part of the application and hiring process, please notify this office either orally or in writing. The decision on granting reasonable accommodation will be on a case-by-case basis.

Information about Reasonable Accommodation is on OPM’s Reasonable Accommodation website at:

http://www.opm.gov/Disability/ReasonableAccommodation.asp

 

Special Employment Consideration:  VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more.

 

The Department of Veterans Affairs supports a drug-free environment.

 

The Department of Veterans Affairs is an Equal Opportunity Employer.

VA employees, applicants for employment, and former employees shall not be discriminated against based on race, color, religion, gender (sex), national origin, age, physical or mental disability, and/or reprisal for filling a charge of discrimination, participating in an investigation, or having opposed prohibited discrimination.  Sexual and non-sexual harassment based on the above categories is also prohibited.

 

This job opportunity announcement may be used to fill additional vacancies.


HOW TO APPLY:

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All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Tuesday, November 05, 2013 to receive consideration.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click the Submit My Answers button to submit your application package.

It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. 

To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

 

 


REQUIRED DOCUMENTS:

The following documents are required for ALL APPLICANTS:

  1. CV or Resume showing relevant experience. {NOTE: Your federal resume must include the following information for each job listed: Job title; Duties (be as detailed as possible); Month & year start/end dates (e.g. June 2007 to April 2008); Full-time or part-time status (include hours worked per week)}
  2. Completed (filled out, signed, and dated) VA Form 10-2850c - Application for Associated Health Occupations (Available at   http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (required).
  3. Optional Form 306 - Declaration for Federal Employment ( Link to OF-306 – Declaration for Federal Employment: http://www.opm.gov/Forms/pdf_fill/OF306.pdf).  This is a required form and must be submitted with your application.
  4. Any other documents required by the checklist .

Applicants claiming VETERANS PREFERENCE must also submit:

  • A copy of your DD-214, member copy 4; OR
  • Current Active Duty members must submit a certification of expected discharge or release from active duty under honorable conditions dated within the last 120 days.
  • Veterans claiming 10 Point Preference, must also submit: SF-15 AND ALL documents indicated on the form as proof of type of preference.

Faxing Applications or Supporting Documents:

    You are encouraged to apply online.   Applying online will allow you to review and track the status of your application.

    NOTE:   If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

    If you completed the occupational questionnaire online and are unable to upload supporting document(s):

  1. To fax your documents, you must use the following cover page http://staffing.opm.gov/pdf/usascover.pdf and provide the required information.   The Vacancy ID is 976175.
  2. Fax your documents to 1-478-757-3144.
  3. If you cannot complete the Application Package online, you may fax all of your materials.   The complete application package must be submitted by 11:59 PM (EST) on Tuesday, November 05, 2013   to receive consideration.   Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax: 

  1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire
  2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items http://www.opm.gov/forms/pdfimage/opm1203fx.pdf. 
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.

AGENCY CONTACT INFO:

VAPAHCS USAS
Phone: (650)493-5000x63951
Fax: (478)757-3144
Email: V21PALWORKFORTHEVA@VA.GOV
Agency Information:
VHA Palo Alto HCS
Department of Veterans Affairs
Palo Alto Health Care System
NO MAIL/EMAIL/IN-PERSON APPLICATIONS
Palo Alto, CA
94304 Fax: (478)757-3144

WHAT TO EXPECT NEXT:

After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

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