Job Overview

Summary

Vacancy Identification Number (VIN) 972612

Our MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. 

“As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/ 

At the Columbus, VA we honor those who serve through our unwavering commitment to provide the Excellent Care that every Veteran deserves. Columbus VA is a Veteran-centric medical center, where our doctors, nurses and staff fully consider the comprehensive needs of Every Veteran. At the Columbus VA, we consider it our mission to do everything we can, Every Time, to positively affect the lives of Veterans.

Note:  The full performance level of this vacancy is 5. The actual grade at which an applicant may be selected for this vacancy is GS 5.  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate. 

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appoitment authority. 

Relocation Expenses: Relocationexpenses are not authorized for this position.

Duties

Medical Support Assistants (MSA) positions serve as a Clinic Clerk and is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative. Patient care is delivered in a team based model known as the teamlet. Members of the teamlet include the MSA, a Registered Nurse Care Manager, a License Practical Nurse/Licensed Vocational Nurse and a Primary Care Provider. The teamlet provides the majority of the health care needs for an assigned panel of patients. the teamlet works collaboratively with other members of an expanded health care primary care team including pharmacist, social worker, dieticians, behavioral health staff, etc., to provide a robust interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system providers including VA and non VA specialist, hospitals, diagnostic and treating facilities, and community based programs.

The MSA typically:

Schedules

Cancels

Reschedules patients' appointment and/or consults

Enters no-show information

Monitors the electronic wait list

Prepare for clinic visits

Monitors outpatient appointments for areas of responsibility