This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Information Technology Specialist (SYSANALYSIS)

Agency:National Credit Union Administration

Job Announcement Number:OCIO-13-970723-DEU

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$83,880.00 to $139,799.00 / Per Year


Friday, September 27, 2013 to Friday, October 04, 2013




Full Time - Permanent




Few vacancies in the following location:
Alexandria, VA United StatesView Map


Open to all U.S. Citizens. This position is also being advertised under vacancy announcement OCIO-13-MP-969612 Current and former federal employees with competitive status, reinstatement eligibles, Interagency Career Transition Assistance Program (ICTAP) eligibles, Veterans (VEOA and 30% Disabled), and special non-competitive appointment eligibles (e.g., Persons with Disabilities, Certain Military Spouses, Peace Corps and Vista Volunteers, etc.).


NCUA has been selected as one of "The Best Places to Work in the Federal Government”, ranking 6th when compared to 22 other similarly sized organizations! Particularly noteworthy, NCUA excelled in the areas of employee satisfaction, effective leadership, diversity, fairness, and employee empowerment. Apply now to become part of one of the Federal Government’s “Best Places to Work”.

Invest in your nation's future, make a difference in your community...gain from the experience. At the National Credit Union Administration (NCUA) you're not just a number, working to make quotas or improve the bottom line, you have the opportunity to make a difference. NCUA is the federal agency that charters and supervises federal credit unions and insures savings in federal and most state-chartered credit unions across the country through the National Credit Union Share Insurance Fund (NCUSIF), a federal fund backed by the full faith and credit of the United States Government. 

This vacancy announcement will be open from September 27, 2013 to October 11, 2013 or when 75 applications have been received. The vacancy will close on whichever day the first of these conditions are met. If the application limit is reached on the same day the announcement opened, the open and close date will be the same. Any required documents must be submitted at the time that you apply as documents will not be accepted after the vacancy closes.


You will complete requirements gathering and analysis and coordinate with developers and quality assurance team to validate business requirements reflected with the information solution.


  • You must be a U.S. Citizen.
  • Suitable adjudication of background/Security Investigation is required.
  • Relocation expenses are not authorized.
  • A probationary period may be required.
  • This is a Bargaining Unit Position


Back to top

You will Plan, develop and implement a variety of programs to enhance information management and access throughout the agency. Provide guidance and interpretation of policy and legal requirements to IT management, staff and customers.

Complete requirements gathering and analysis and coordinate with developers and quality assurance team to validate business requirements reflected with the information solution.

Facilitate requirements gathering sessions with users.

Recommend tools and techniques for capturing and tracking business, functional, and/or system requirements.

Identify business practices and governance processes within OCIO and business opportunities with program offices.

Conduct business process reengineering to recommend to management of operational efficiencies.

Serve as customer advocate and document business needs, current work flow and to-be work flow from the program offices project managers, end users working group and internal OCIO IT Specialist.

Evaluate the utility and effectiveness of databases, standard information systems, office automation capabilities and networks within the agency.

Coordinate agency requirements for modification and enhancements to network configurations and develop functional specifications. Participate in the development of custom software applications and databases to include requirements in management design, programming, implementation, and training.

Work with auditors and technical subject matter experts to satisfy internal and external audit requirements.

Communicate status of projects in a timely manner and identify critical success factors.

Provide product assurance guidance by establishing quality gates and other quality measures.

Conduct periodic training to agency users on technology and information systems.

Maintain current knowledge of new IT development, processes, and equipment and identify processes and equipment that can be applied to improve agency program and IT activities.


Back to top

CU-13: You must have one year of specialized experience equivalent to the CU-12 (GS-12) level in the public or private sector. Specialized experience is demonstration of knowledge of and experience identifying and documenting information technology business needs, conducting business process reengineering, completing requirements gathering and analysis, coordinating with developers and quality assurance teams to validate business requirements reflected in information solutions, participation in the development of custom software applications and databases to include design, programming and implementation, support of project managers during project deployment and participation in the development of training materials, and training end users. 

Education can not be substituted for experience at this grade level

You must meet the qualifications for this position by the closing date of this announcement.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:


  • Expert knowledge of information technology system development and software lifecycle sufficient to conduct user needs analysis, business process re-engineering, user acceptance testing and training.
  • Knowledge of the operations, standards, policies, procedures and workflow sufficient to plan, conduct, report and effectively employ IT to support administrative and program functions.
  • Knowledge of a broad spectrum of IT concepts with comprehensive knowledge of application development and desktop technology sufficient to support and customize within technical specifications and users functional needs.
  • Skill to effectively communicate with stakeholders, staff, and customers with non-technical backgrounds.

    Your application package will be reviewed for completeness (resume, completed assessment questionnaire, and supporting documentation). You will not be considered if you fail to submit all the required documents as outlined in this vacancy announcement. If you meet the qualification requirements, your application will be placed in one of three categories:

    Best Qualified – Applicants possessing experience that substantially exceeds the minimum qualifications of the position.

    Well Qualified - Applicants possessing experience that exceeds the minimum qualifications of the position.

    Qualified - Applicants possessing experience that meets the minimum qualifications of the position.


    Application of Veterans' Preference: The Category Rating process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the CU-09 level or higher.)


    Back to top

    NCUA participates in all Federal Benefits programs including but not limited to: Leave, Health Benefits, Life Insurance, Retirement Benefits, Long Term Care and Flexible Spending Account.

    In addition to the standard government benefits, NCUA provides:

    • Flexible work schedules and telework opportunities,
    • Garage parking or monthly transit subsidy (up to $245) with convenient location next to the King Street metro station,
    • Business casual dress code is generally acceptable,
    • Free on-site NCUA-owned fitness facility at Central Office,
    • NCUA Savings Plan agency contribution of 3% of your salary (no cost to you) into a 401(k) plus a 1% agency matching contribution 
    •  NCUA FEHB premium subsidy of $50 biweekly or $1,300 cash payment at year-end for those not enrolled in an FEHB plan for the entire year,
    • NCUA Federal Employees Dental and Vision Insurance Program insurance premium subsidy of $25 biweekly for dental and $15 biweekly for vision, and
    • Continuing professional education of 80 hours per year including time, tuition, and travel.

    Explore the major benefits offered to federal employees at




    SALARY: Pay will be set using NCUA's Compensation policy. The salary range shown is NCUA's National Pay Rate (NPR) which includes a locality rate of  24.87 percent for the Alexandria, VA geographical area.


    SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. You may register or check status of your registration by visiting the Selective Service website at:



    Back to top

    To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.


    To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.


    • Click the Submit My Answers button to submit your application package.
    • It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date. 
    • To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position.The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. 
    • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


    YOUR RESUME MUST provide specific details as to how your experience meets the specialized experience as described in the vacancy announcement. Please ensure that your resume includes the month and year that you began and ended and hours worked per week for each position held. Failure to provide details will result in an ineligible rating.

    YOUR RESUME MUST support your responses to the online questionnaire. Failure to provide support may result in a lower or ineligible rating.

    Faxing Applications or Supporting Documents:

    You are encouraged to apply online. Applying online will allow you to review and track the status of your application.

    NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

    If you completed the occupational questionnaire online and are unable to upload supporting document(s):


    1. To fax your documents, you must use the following cover page and provide the required information. The Vacancy ID is 970723.
    2. Fax your documents to 1-478-757-3144.


    If you cannot complete the Application Package online, you may fax all of your materials. The complete application package must be submitted by 11:59 PM (EST) on  Friday, October 04, 2013 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed.

    To complete the occupational questionnaire and submit via fax:


    1. Click the following link to view and print the occupational questionnaire  View Occupational Questionnaire.
    2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items
    3. Fax all six pages of the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.


    You will not be considered for this position if you fail to submit all of the above documents.

    If you experience technical issues with completing your online application, please email the Application Manager Help Desk at:


    PLEASE NOTE: You have three options for submitting your documentation: (1) you can upload documents from your USAJOBS account; (2) upload documents from your personal computer; (3) or fax documents. Please follow the system prompts to submit your documents. Not all documents will apply to you, and you only need to submit those that are applicable to your situation. Each document must be uploaded separately.

    VETERANS' PREFERENCE DOCUMENTS (if claiming veteran's preference):

    • For 5-Point Preference: DD - 214 (Member 4 Copy is preferred) or if you are currently active duty: an official statement of service from your command.
    • For 10-Point Preference: DD - 214 (Member 4 Copy is preferred), VA letter, and SF-15 for 10-Point preference.

    Please note: Military documentation must include your character of service upon discharge.

    ICTAP/CTAP: Federal employees seeking CTAP/ICTAP eligibility must submit proof of their eligibility:

    • Copy of agency notice;
    • Most recent performance rating; and
    • SF-50 noting current position, grade level and duty location.

    To exercise selection priority for this vacancy, displaced or surplus Federal employees must be rated well-qualified or above in accordance with the agency's procedures on the rating criteria for this position. For further information about the I/CTAP programs, visit


    Linda A. Wilson
    Phone: (703)518-6637
    Agency Information:
    National Credit Union Administration
    1775 Duke Street
    Third Floor
    Alexandria, VA


    You will receive an email that your resume has been received from the USAJOBS website. You can check the status of your application by logging back into your USAJOBS account.

    Back to top
    Print Preview

    Job Announcement Number:


    Control Number: