Job Overview


A career with the Forest Service will challenge you to manage and care for more than 193 million acres of our nation's most magnificent lands, conduct research through a network of forest and range experiment stations and the Forest Products Laboratory, and provide assistance to State and private forestry agencies.

It's an awesome responsibility - but the rewards are as limitless as the views.

This position is located at the Mendocino National Forest, Upper Lake, CA.

For additional information about the duties of this position, please contact Deborah McIntosh at 707-275-2361 or

This is a Visitor Services Information Assistant on the Mendocino National Forest at the Upper Lake Ranger District. The position is responsible for providing customer service and information of both a general and/or technical nature in support of a variety of forest services activities and programs.

This position is being concurrently announced under Merit Promotion Announcement Number 13-05080054-14755G-PK. Current or former Federal employees may apply to both announcements, but should be sure to apply to the Merit Promotion Announcement in order to avoid losing consideration since different referral criteria apply to each type of announcement. Disabled veterans, candidates with 3 or more years of active duty military service, and candidates eligible for special hiring authorities may apply to the Merit Promotion Announcement if they meet the criteria outlined in the announcement and submit supporting documentation.

The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.


  • Meets visitors and replies to phone inquiries requesting general information about Forest Service activities, programs, and policies. Gives information/education walks.
  • Makes presentations to public schools and social groups.
  • Sells forest maps, passes and product permits. Records sales, prepares bill for collections, and transfers funds lockbox.
  • Replies in writing to inquiries requesting general information about Forest Service activities, programs, and policies. Prepares report on items tracked such as trends in public information needs.
  • Assists in developing written interpretive materials.
  • Designs and prepares informational exhibits.
  • Uses computer to answer emails, and to access information for the public as needed.
  • Maintains Forest video, film, slide library and audio-visual equipment.
  • Operates various types of audio-visual equipment for the presentation of films, slides, and tape recordings.