This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Branch Chief - Supervisory IT Specialist (OS/APPSW) - DE

Department:Department Of Commerce

Agency:Patent and Trademark Office

Job Announcement Number:CIO-2013-0237

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$123,758.00 to $155,500.00 / Per Year


Tuesday, September 24, 2013 to Tuesday, October 01, 2013




This is a Full-Time, Permanent, - Career/Career Conditional Appointment in the Competitive Service.




Few vacancies in the following location(s):
Alexandria, VA, USView Map
22314View Map


Applications will be accepted from all United States Citizens and Nationals.


This position is also being announced under the USPTO’s Merit Promotion Program, the Job Announcement Number is CIO-2013-0238.  Please review that announcement to determine if you are eligible for consideration under the Merit Promotion Program.  This position requires a Secret clearance.

Join a dynamic and growing information technology (IT) organization in the place where innovation begins -- the United States Patent & Trademark Office (USPTO)!

You will serve as a Branch Chief, bringing your leadership and technical knowledge to bear for the next generation of Patents & Trademarks processing systems.

This position is located in the Office of the Chief Information Officer, Office of Infrastructure Engineering and Operations (IEO). The successful candidate will perform assigned duties as a Branch Chief within IEO. 

The Office of Infrastructure Engineering and Operations (IEO) provides day-to-day operational support for USPTO-developed applications and COTS products.  The Office maintains the USPTO data center facilities, production hardware, and telecommunications infrastructure.  The Office leads the definition and evolution of the architecture for the USPTO-wide IT.

The Enterprise Platform Services Division (EPSD) manages the USPTO Enterprise Applications and provides Platform as a Service (PaaS) and Software as a Service (SaaS) Operations.  The division provides technical operating services for the products that run on the Operating Sytems.  The primary areas that are supported include Databases, Middleware and Content Management, Enterprise COTS Applications (such as Email, SharePoint, Lync and Anti-Virus) Tier 2 custom application support,  and Systems Performance and Capacity.  The services provided include Engineering, Design, Administration, Operational Support, Monitoring and Analysis.

The Platform Services Branch (PSB) provides an infrastructure of consolidated services and tools that are highly scalable and supportive of robust end-to-end processing of Patent, Trademark, and other Business area applications. This environment simplifies and unifies USPTO efforts to facilitate USPTO-developed applications as they move from development to production incorporating such software/tools as JBOSS Enterprise Application Platform, JBOSS Enterprise SOA Platform, JBOSS Enterprise Web Server, JBOSS Enterprise Portal Platform, JBOSS Enterprise Service Bus (ESB), JBOSS BPM, BRMS, JBoss Developer Studio, Documentum, Alfresco, Pega, Tomcat, Apache Webserver, IBM Websphere, Spring TC and other standard and emerging middleware technologies.  PSB performs activities to include Infrastructure Engineering Support; Deployment support; Performance Tuning & Troubleshooting; Infrastructure development and On-call operations support.  Additionally PSB serves as the transition team from concept through and into production for new technology infrastructure implementation as a complimentary effort to the application development side of new technology implementation. 




  • You must be a U.S. Citizen or National.
  • Your resume and question responses must demonstrate the job-related KSAs.
  • You must meet the definition of specialized experience.
  • Relocation expenses will not be paid.


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The successful candidate in this job will:
- Manage assigned teams IT software related projects that are mission-critical to the business applications of patents and/or trademarks, and/or IT technology - Work with team leaders, senior IT specialists, supervisors and customers to complete tasks and project requirements
- Analyze software problems and provide solutions; troubleshoot a wide range of operational and support issues
 - Participate in special projects and provide advice to managers and customers on software needs, new technologies, and recommendations for modifications/enhancements to current software
- Supervise a staff of technical and support personnel. Provide significant, constructive input into multi-year and longer range work plans and manage work to accomplish goals and objectives.


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You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM Website.

Specialized Experience: is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Candidates for the GS-15 grade level must have at least 52 weeks of specialized experience equivalent to the next lower GS14 grade level in the Federal service.

Specialized experience for this position is defined as experience supervising or leading a staff of IT professionals in a Software Services branch and technical experience with all the following skill sets:
Skill Set 1 -  Job experience supervising or leading a group of application support staff in a Software as a Service, National Institute of Standards and Technology (NIST) Organizational Framework;
Skill Set 2 - Job experience supporting Activity Directory, Exchange Email, SharePoint, and custom applications;
Skill Set 3 - Job experience for actively managing budgets for support project(s) and contracts;
Skill Set 4
-  Job experience performing: project management, technical review, quality and availability assurance, installation, operation and testing of application software to support automated information system projects; 
Skill Set 5
- Job experience working with enterprise applications that reside above the Operation System (OS) level.
In addition to meeting specialized experience requirements, you must have IT-related experience demonstrating the competencies listed at the following link:

In addition, applicants must possess proficiency or the potential to develop proficiency in the 10 Competencies Most Important for Supervisory Work prior to entry into a supervisory position as identified in the Office of Personnel Management's Supervisory Qualification Guide found at: 

The incumbent must possess the following supervisory competencies to be successful in this position:

Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
Decisiveness: Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.

Education may not be substituted for specialized experience at this grade level.



Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement. The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:
KSA 1. Ability to supervise a staff, including skill in planning work to be accomplished by subordinates; setting priorities; evaluating performance; giving advice, counsel, and instructions; effecting minor disciplinary actions; and, identifying developmental and training needs.
 KSA - 2 - Skill in applying, advanced IT principles, concepts, methods, standards, and practices sufficient to develop and interpret policies, procedures, and strategies governing the planning and delivery of IT support, and to make decisions or recommendations that influence IT policies or programs.
KSA 3 -  Skill for the engineering and design, installation, configuration, administration, maintenance, upgrades, troubleshooting and security for enterprise applications that reside above the Operation System (OS) Level.
 KSA 4 -  Ability to apply  project management principles, methods, and practices including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments sufficient to manage assigned projects.

Your application will then be evaluated and rated under Category Rating and Selection procedures.  Category rating procedures evaluate your total qualifying experience, education, and training and assigns them into a single, pre-defined quality category  Qualified applicants are assigned to one of three categories following a review of their resume and other supporting documentation.  Each category is defined as follows:
Best Qualified - Applicant possesses exceptional experience with a background that demonstrates a superior level of knowledge, skills, abilities, and competencies required to perform the duties of the position.
Well Qualified - Applicant possesses good experience with a background that demonstrates a satisfactory level of knowledge, skills, abilities, and competencies required to perform the duties of the position.
Qualified - Applicant possesses the minimum qualifications with a background that demonstrates a basic level of knowledge, skills, abilities, and competencies required to perform the duties of the position.
Veterans’ preference is applied by listing preference eligibles ahead of non­-preference eligibles within the same quality category in which they are placed.  Qualified preference eligibles with a compensable service-connected disability of at least 10 percent will be placed at the top of the highest quality category (‘Best Qualified’), except when the position being filled is scientific or professional at the GS-9 grade level or higher.  A selecting official may make selections from the highest quality category (Best Qualified) provided no preference eligible in that category is passed over to select a non-preference eligible in that category.   
For more information on category rating procedures, please visit
Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application).

Certified applicants who are referred to the Hiring Manager may be asked to come in for interviews which may consist of two parts:
- Behavioral interview assessing your knowledge, skills and abilities.
- Technical Competence may be addressed in a Technical Interview.
To preview questions please click here.


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The United States Patent and Trademark Office offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, paid holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System.   Alternative Work Schedule (AWS) and Telework Program are available to eligible employees.   
Visit USPTO links below for information concerning USPTO New Employee Information:
(Please note by clicking on the links below you will be redirected away from this page and to the Website)
USPTO Campus
Reporting to Work
Work/Life Balance
Employee Assistance
Living in the D.C. Metro Area
Visit the link below to explore the major benefits offered to most Federal employees.
Working for the Federal Government


Applicants applying for this position must be a United States Citizen or National. 
If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption.  Please visit the Selective Service System website for more information.
This is not a Bargaining Unit position.
This position requires a Secret clearance as it handles requests from Senior Management, the Department, and other Federal officials that involve the review of email documents and other sensitive documents as well as information involving Network infiltration by Foreign entities. 
Except as prohibited by law, all applicants tentatively selected for positions needing a Top Secret Clearance will be required to submit to a urinalysis to screen for illegal drug use prior to appointment and, if appointed, the incumbent will be subjected to random drug testing procedures.
Background Investigation - If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation.
The USPTO participates in E-Verify. For more information on E-Verify, please visit
Probationary Period- If selected, you may be required to complete an initial one-year probationary period.
Supervisory Probationary Period - If selected, you may be required to complete an initial one-year supervisory probationary period. 
All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
Relocation Expenses are not authorized and will not be paid.
Individuals who have special priority selection rights under the Agency Career Transaction Assistance Program (CTAP)  will be eligible if it is determined that they have exceeded the minimum qualifications for the position by attaining a minimum rating of 80 out of 100.  Information about CTAP eligibility is on the Office of Personnel Management’s Career Transition Resources website at:  CTAP documentation requirements are listed in the ‘Required Documents’ section of this announcement.
More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued.
All application materials become the property of the United States Patent and Trademark Office. 


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You MUST apply online.  If you experience difficulties with the application process or do not have access to a computer, please contact the HR Specialist listed as the point of contact before the closing date of this job announcement. 
If you are a new user to the USAJobs Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying.  You must be a registered USAJobs user AND you must be signed-in to your account in order to apply for this job.  For help setting up an account or for general help using USAJobs, go to USAJobs Help Page.
Once you have gathered all of the required information and are ready to begin the application process, click the "APPLY ONLINE" button at the right side of the page. You will then be directed away from USAJobs to the Department of Commerce application site for USPTO.
If you experience any difficulties with the application site, help is available!  If you have problems completing your on-line application, contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Time.  You may call and leave a voice mail message at all other times. 
All required supporting documents will be collected electronically via the USAJobs “Saved Documents” feature.


A complete application consists of: 
A resume or any other written format you choose to describe your job-related qualifications; optional cover letter: Your resume should indicate your citizenship and should list your educational and work experience including job titles, salary, employment dates, duties and accomplishments, experience and how it relates to the KSAs in the job announcement.  Please Note:  Responses to job questions that are not fully supported by the information in your resume may result in adjustments to your rating.  Any experience claimed in a cover letter should be substantiated by information contained in your resume. 

Supporting Documentation: PLEASE NOTE: Applicants who meet the minimum eligibility and qualification requirements for this position may be contacted within 7 business days of the closing date of this announcement to submit follow-up supporting documentation if applicable. Applicants claiming veterans’ preference entitlement or CTAP/ICTAP eligibility who fail to submit supplemental documentation within 5 business days of receiving the request will not lose consideration for this position, however they will not be entitled to special or priority consideration. Supporting documents that may be requested of applicants after the closing date of this announcement are:
1. Veterans’ Preference Documentation: If you are a veteran with preference eligibility, you will be asked to submit a Member 4 copy of your DD-214. If you are a preference eligible claiming a service connected disability of 10 percent or more, you will be asked to submit documentation (i.e. a letter dated 1991 or later from the Department of Veterans Affairs or from a branch of the Armed Forces) certifying to the veteran’s present receipt of compensation. Veterans must include dates of military service within the automated application process, and submit Member 4 copy of each Certificate of Release or Discharge from Active Duty, DD-214. For more information, please visit Special Appointing Authorities for Veterans.
2. Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) documentation: Applicants will be asked to submit:
(1) A copy of your specific RIF notice, written notice of your expected separation or other documentation of priority consideration status;
(2) A copy of your latest SF-50 noting current position, grade level, and duty location;
(3) A copy of your last performance appraisal; and
(4) Any documentation from your agency that shows your current promotion potential.
You can choose ONE of the following methods to submit Supporting Documents:
1) You can upload your documents when you register or update your information on the Department of Commerce application site which you access through the USAJobs site.

2) You can fax your documents to 571-258-4052 using the system generated fax cover sheet.
Your application and all required documentation must be received by 11:59 p.m. Eastern Standard Time on the closing date of this job announcement.

NOTE: The preceding documentation requirements are based on job requirements and individual applicant eligibility.  Not all documents are applicable to all applicants--if you are unsure which documents apply to you, contact the HR Specialist listed on this announcement.
Review your resume and responses carefully.  Responses to job questions that are not fully supported by the information in your application package may result in adjustments to your rating.  A Human Resources Representative will validate the qualifications of those candidates eligible to be referred to the hiring official. 


Cary S Severt
Phone: 571-270-1605
Fax: 000-000-0000
Agency Information:
550 Elizabeth Lane
Elizabeth Townhouse
Room 3a03
Alexandria, VA
Fax: 000-000-0000


You will receive a notice generated by the USAJobs System when you have successfully submitted your application.  After all application packages have been received, we will review your application and transcript(s) (if you are qualifying based on education) to ensure you meet the basic qualification requirements.  We will evaluate each applicant who meets the basic qualifications on the information provided and you may be contacted for follow-up supplemental documentation.  It is the applicant’s responsibility to provide any supplemental documents or information requested by the Office of Human Resources within the allocated timeframes.  Failure to submit requested documents or information within 5 business days of receiving the request may result in your application not receiving further consideration.
You can check the status of your application by logging into  You may also sign up to receive automatic emails anytime the status of your application has changed by logging into your USAJobs Account, editing your profile and changing the ‘Notification Settings’ to indicate that you want to be notified by email when the status changes.  Information regarding the status of your application should be updated in the system within 2 weeks after the closing date of this job announcement.

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