You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM Website.
Specialized Experience: is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Candidates for the GS-15 grade level must have at least 52 weeks of specialized experience equivalent to the next lower GS14 grade level in the Federal service.
Specialized experience for this position is defined as experience supervising or leading a staff of IT professionals in a Software Services branch and technical experience with all the following skill sets:
Skill Set 1 - Job experience supervising or leading a group of application support staff in a Software as a Service, National Institute of Standards and Technology (NIST) Organizational Framework;
Skill Set 2 - Job experience supporting Activity Directory, Exchange Email, SharePoint, and custom applications;
Skill Set 3 - Job experience for actively managing budgets for support project(s) and contracts;
Skill Set 4 - Job experience performing: project management, technical review, quality and availability assurance, installation, operation and testing of application software to support automated information system projects;
Skill Set 5 - Job experience working with enterprise applications that reside above the Operation System (OS) level.
In addition to meeting specialized experience requirements, you must have IT-related experience demonstrating the competencies listed at the following link: http://www.opm.gov/qualifications/Standards/IORs/gs2200/2210-AltA.asp.
In addition, applicants must possess proficiency or the potential to develop proficiency in the 10 Competencies Most Important for Supervisory Work prior to entry into a supervisory position as identified in the Office of Personnel Management's Supervisory Qualification Guide found at: http://www.opm.gov/employ/qualifications/sec-iv/a/gs-supv.htm.
The incumbent must possess the following supervisory competencies to be successful in this position:
Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
Decisiveness: Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.
Education may not be substituted for specialized experience at this grade level.
HOW YOU WILL BE EVALUATED:
Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement. The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:
KSA 1. Ability to supervise a staff, including skill in planning work to be accomplished by subordinates; setting priorities; evaluating performance; giving advice, counsel, and instructions; effecting minor disciplinary actions; and, identifying developmental and training needs.
KSA - 2 - Skill in applying, advanced IT principles, concepts, methods, standards, and practices sufficient to develop and interpret policies, procedures, and strategies governing the planning and delivery of IT support, and to make decisions or recommendations that influence IT policies or programs.
KSA 3 - Skill for the engineering and design, installation, configuration, administration, maintenance, upgrades, troubleshooting and security for enterprise applications that reside above the Operation System (OS) Level.
KSA 4 - Ability to apply project management principles, methods, and practices including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments sufficient to manage assigned projects.
Your application will then be evaluated and rated under Category Rating and Selection procedures. Category rating procedures evaluate your total qualifying experience, education, and training and assigns them into a single, pre-defined quality category Qualified applicants are assigned to one of three categories following a review of their resume and other supporting documentation. Each category is defined as follows:
Best Qualified - Applicant possesses exceptional experience with a background that demonstrates a superior level of knowledge, skills, abilities, and competencies required to perform the duties of the position.
Well Qualified - Applicant possesses good experience with a background that demonstrates a satisfactory level of knowledge, skills, abilities, and competencies required to perform the duties of the position.
Qualified - Applicant possesses the minimum qualifications with a background that demonstrates a basic level of knowledge, skills, abilities, and competencies required to perform the duties of the position.
Veterans’ preference is applied by listing preference eligibles ahead of non-preference eligibles within the same quality category in which they are placed. Qualified preference eligibles with a compensable service-connected disability of at least 10 percent will be placed at the top of the highest quality category (‘Best Qualified’), except when the position being filled is scientific or professional at the GS-9 grade level or higher. A selecting official may make selections from the highest quality category (Best Qualified) provided no preference eligible in that category is passed over to select a non-preference eligible in that category.
For more information on category rating procedures, please visit http://www.opm.gov/employ/category_rating/cr_factsheet.pdf.
Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application).
Certified applicants who are referred to the Hiring Manager may be asked to come in for interviews which may consist of two parts:
- Behavioral interview assessing your knowledge, skills and abilities.
- Technical Competence may be addressed in a Technical Interview.
To preview questions please click here.