This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Contact Representative

Department:Department Of Health And Human Services

Agency:Indian Health Service

Job Announcement Number:IHS-13-AQ-965602-ESEP/MP

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$38,790.00 to $50,431.00 / Per Year

OPEN PERIOD:

Tuesday, September 24, 2013 to Monday, October 07, 2013

SERIES & GRADE:

GS-0962-07

POSITION INFORMATION:

Full Time - Permanent

PROMOTION POTENTIAL:

08

DUTY LOCATIONS:

1 vacancy in the following location:
Santa Fe, NM United StatesView Map

WHO MAY APPLY:

Excepted Service Examining Plan (ESEP); Merit Promotion Plan Candidates (MPP); Veterans Preference Candidates

JOB SUMMARY:

The Indian Health Service (IHS) is the principal federal health care provider and health advocate for American Indians and Alaska Natives (AI/AN). The IHS goal is to raise Indian health status to the highest possible level. IHS provides leadership and direction to programs and activities designed to improve health outcomes to over 1.9 million AI/AN through a system of IHS, Tribal and Urban operated facilities and programs.

For information on the IHS visit IHS.GOV

The IHS is required by law to give absolute preference to qualified applicants who meet the Secretary of the Interior's definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7, Chapter 3. The IHS is an Equal Opportunity Employer.

This position is located at the Santa Fe Indian Hospital, Business Office, Santa Fe, New Mexico.  Position is to function as a patient advocate to identify patients with eligibility for alternate resources and assist with the enrollment process including patient registratian functions.   The position is supervised by the Supervisory Health System Specialist. 

 

Area of Consideration:   IHS Wide

See http://www.ihs.gov/jobsatihs/ for more details.

KEY REQUIREMENTS

  • The selected applicant will be subject to a pre-employment background
  • investigation, which will include a fingerprint check.
  • If applicable-Selective Service registration (Males born after 12/31/59)
  • U.S. Citizenship is required

DUTIES:

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  • Acts as an advocate for patients seeking health care by explaining, teaching, and enrolling patients with an alternative resource program.
  • Assures maximal identification of patients who have, or are eligible for alternative resources by implementing screening and interviewing methods which will consist of patient registration and obtaining signatures of required programs and policies. 
  • Establishes eligibility of potential Medicare eligible patients by working with the Social Security Administration (SSA) on both the local and regional level.
  • Provides information on rights and responsibilities and benefits of enrolling with an alternate resource program.
  • Conducts follow-up on all pending eligibility claims and works closely with families and agencies to see that the patient is not discriminated against.


QUALIFICATIONS REQUIRED:

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To qualify for this position, your resume must reflect sufficient experience and/or education, to perform the duties of the position for which you are applying. Your resume is key in evaluating your experience, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your work experience.

 

BASIC REQUIREMENTS:

Candidates must have had 52 weeks of Specialized Experience equivalent to at least the GS-06 level.

 

Specialized Experience: Experience which is in or related to policies/regulations involved with making final eligibility determinations for income support programs such as Medicare, Medicaid, State Children's Health Insurance Programs, Department of Veteran Affairs, etc.

 

Time-In-Grade Requirement: Merit promotion candidates must have completed at least 52 weeks of service in a position no more than 1 grade lower than the position to be filled.    Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). 

 


You must meet the requirements of the job by this date: Monday, October 07, 2013

HOW YOU WILL BE EVALUATED:

You will be rated based on the information provided in your resume (your resume must state specific duties that relate to this position ) and your responses to the assessment questions will be evaluated against the duties you provided in your resume, along with your submitted documentation to determine your ability to demonstrate the following:

  • Evaluation and Reasoning 
  • Technical Competency
  • Customer Service

 

You will receive a numeric rating based on your responses to the Assessment questions. If after reviewing your resume and responses to the assessment questions, a determination is made that you have overstated your qualifications and/or experience, you may lose consideration.

The following links below provide information on how you may be eligible for various hiring authorities. If you are a Veteran, qualified CTAP and ICTAP eligible, or an individual with a disability, please refer to the following links below for additional guidance:

Click here to view vacancy questions: View Assessment Questions. All documents above MUST be received by 11:59 (Eastern Standard Time) of the closing date of, Monday, October 07, 2013, to be considered.


BENEFITS:

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The Federal Government offers a comprehensive benefits package. Explore the major benefits offered to most Federal employees at https://my.usajobs.gov/ResourceCenter/Index/Interactive/Benefits

OTHER INFORMATION:

Additional selections may be made on this vacancy announcement.

A two-year trial period may be required upon selection/placement.

 

Relocation expenses are not authorized and will not be paid. 

 

CONDITIONS OF EMPLOYMENT:

Position has promotional potential to the GS-08.

 

Is position covered by PL 101-630 (child care)?  Yes

 

In accordance with Chapter 12, Indian Health Manual, IHS Employee Immunization Program, selected candidate will be required to submit proof of immunity to the following diseases:  Rubella and Measles.

 

If you are selected for this vacancy, you must undergo a fingerprint check.  Fingerprint results must be cleared prior to hire.  You will receive instructions on how to obtain and submit fingerprints.

 

After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position.

 

The investigation must find that you are suitable for Federal employment in your position.   If you are found not suitable, you will be terminated after you begin work.  If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges.

 

IHS - Operated Properties are tobacco free

 



HOW TO APPLY:

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To apply for this position, you must provide a complete Application Package. See required documents below.

  1. Click ‘Apply Online' to create an account or log in to your existing USAJOBS account.
  2. Follow the prompts to complete the assessment questionnaire and upload required documents.
  3. Please ensure you click the Submit My Answers button to submit your application.
  4. Applications must be received by the closing date of the announcement to receive consideration.
  5. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by clicking Apply Online in the vacancy announcement and re- selecting your resume and/or other documents from your USAJOBS account.

To fax supporting documents you are unable to upload, complete this cover page http://staffing.opm.gov/pdf/usascover.pdf  using the following 965602. Fax your documents to 1-478-757-3144.

You are highly encouraged to submit your application package and complete your assessment questionnaire on-line. If you cannot apply online:

  1. Click to view and print the assessment questionnaire View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the assessment questionnaire http://www.opm.gov./Forms/pdf_fill/OPM1203fx.pdf
  3. You are limited to selecting 10 locations.
  4. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.

PLEASE NOTE: When completing the 1203-FX, be sure to select only one response for each question. Selecting more than one response for a question may result in your application package being rated ineligible. In Section 25 of the Occupational Questionnaire, you may notice that the numbering restarts with number one. When entering your responses on the 1203-FX form please continue to enter your responses on the next available number within this section. The numbers on the 1203-FX will not match the Occupational Questionnaire once it restarts with number one.

Submission of a resume' or a 1203FX form alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described under Required Documents section.

The IHS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office (CHARLOTTE YAZZA-BAIN, (505)946-9206, and/or CHARLOTTE.YAZZA-BAIN@IHS.GOV.) The decision on granting reasonable accommodation will be on a case-by-case basis.


REQUIRED DOCUMENTS:

Required Documentation for Eligibility and Preference:

  • Resume -You are encouraged to use the USAJobs Online Resume Builder to ensure that all required information is in your resume. If you use your own résumé, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that include beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed
  • Indian Preference Applicants: - If claiming Indian preference for the first time, or if you have no previous documentation of preference, applicants must provide a completed copy of the Form BIA-4432 (expiration date 11/30/2014), “Verification of Indian Preference for Employment in the BIA and IHS Only.” Indian preference will not be given unless a properly signed and dated form is submitted with your application, including any verification by an authorized Tribal Representative or BIA Official of tribal enrollment records. For detail instructions, see form BIA- 4432. You must also complete the family history chart if necessary. Current IHS employees with a BIA form on file in their Official Personnel Folder are required to submit a copy of that form with their application. Refer to BIA-4432 link: http://www.bia.gov/cs/groups/xbie/documents/text/idc015515.pdf
  • Veterans Employment Opportunity Act (VEOA) or other Veterans preference (VRA and 30%or more disabled)  – include a copy of your DD-214, if you're claiming Vet preference. For more information please see link at: http://fehb.opm.gov/StaffingPortal/vetguide.asp
  • Career Transitional Assistance Program (CTAP)/Interagency Career Assistance Program (ICTAP) – If you are claiming CTAP/ICTAP, follow the instructions below: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf.
  • Current or former Federal employee: Include your most recent SF50.
  • Childcare Addendum form must be included for this position and is available for downloading at: http://www.ihs.gov/NonMedicalPrograms/DHR/Documents/ChildcareAddendumOMBApprovedForm.doc

 

    Your application package MUST be complete by 11:59  pm Eastern Standard Time (EST) onMonday, October 07, 2013, the closing of this announcement.

AGENCY CONTACT INFO:

CHARLOTTE YAZZA-BAIN
Phone: (505)946-9206
TDD: (301)443-6394
Email: CHARLOTTE.YAZZA-BAIN@IHS.GOV
Agency Information:
Indian Health Service HR Center
1700 Cerrillos Road
Santa Fe, NM
87505

WHAT TO EXPECT NEXT:

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. Applicant MUST verify the completeness and successful submission of their applications by logging into the USAJobs Application Manager to check the “Status”. Your qualifications for the job will be reviewed against other applicants to determine, if you will be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps have been completed. After making a tentative job offer, we will conduct a suitability/security background investigation.

You will no longer need to call the HR Office to determine your application status. USAJOBS has added an alert setting to their system to provide status updates for applicants. You can elect to activate the status updates from your USAJOBS profile at any point during the application process.

If all required documentation is not submitted with your application you will lose consideration. It is the applicant’s responsibility to verify that information and documents entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant.

~ ~ ~ Indian Health Service (IHS) is an Equal Opportunity Employer


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Job Announcement Number:

IHS-13-AQ-965602-ESEP/MP

Control Number:

352278500