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This Position Is No Longer Available

Job Title:  Director, VA Regional Office, Milwaukee, WI
Department:  Department Of Veterans Affairs
Agency:  Veterans Benefits Administration
Job Announcement Number:  VA-SES-13-967130-JJ

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$119,554.00 to $179,700.00 / Per Year
Thursday, September 26, 2013 to Thursday, October 10, 2013
Full Time - Senior Executive Service (SES)
1 vacancy in the following location:
Milwaukee, WI United StatesView Map
All groups of qualified individuals


The Department of Veterans Affairs is interested in attracting the best talent for our diverse cadre of SES members from all sources: within VA, the Federal government, and from the private sector. We have streamlined our recruitment process and now only require you to submit a 5 page resume to apply for this position. Because of this improvement, we are only announcing our positions for 14 days.

The Milwaukee Regional Office administers Compensation, Pension, and Vocational Rehabilitation and Employment benefits and services for beneficiaries who reside in the State of Wisconsin.  The regional office serves a veteran population of approximately 419,000.  Such services include determining disability levels, ensuring proper payment, benefits counseling, determining entitlement to specially adapted housing, and managing fiduciary services.  The Regional Office is further committed to providing extensive outreach for demobilizing veterans as well as homeless veterans.  The Milwaukee VA Regional Office includes one of three Pension Management Centers (PMCs).  The PMC provides benefits and services to recipients of pension and survivor benefits living in Alabama, Arkansas, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Ohio, Tennessee, and Wisconsin.  The Milwaukee VA Regional Office includes one of six Fiduciary Hubs providing fiduciary oversight for beneficiaries living in Arkansas, Illinois, Iowa, Louisiana, Michigan's Upper Peninsula, Minnesota, Missouri and Wisconsin.  The Milwaukee Regional Office is staffed with 635 employees.  To know more about the Milwaukee Regional Office please visit


VA structures its SES positions into pay bands. This is a pay band 3 position and the salary range is $119,554 - $165,300. Exceptions to the salary cap may be considered in certain circumstances.


A recruitment or relocation incentive and/or Permanent Change of Station (PCS) costs and Appraised Value Offer (formerly Guaranteed Home Buyout) may be authorized.


  • US Citizenship is required
  • Successful completion of background investigation & possible drug screening
  • Selectee maybe subject to geographic/organizational reassignment or travel
  • Public Financial Disclosure Report is required
  • Males born after December 31, 1959 must be registered for Selective Service
  • One year probationary period for initial SES appointment


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The Director, VA Regional Office, reports through the Veterans Benefits Administration (VBA) Area Director to the Deputy Under Secretary for Field Operations. The position requires the effective and economical direction, control, and operation of benefits and services provided by law to veterans, their dependents and beneficiaries. Responsibilities include:


• Lead the regional office in providing benefits and services for veterans, dependents, and beneficiaries 

• Establish policies and procedures consistent with corporate VA guidelines 

• Provide executive leadership and direction to subordinate organizational units 

• Manage available financial and human capital resources (includes presenting of regional budget)

• Direct continuing programs for quality control in regional operations and implements corresponding actions

• Capture changing needs of varying customers via outreach in veteran communities, conventions, etc.


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The Senior Executive Service (SES) is comprised of the men and women charged with leading the continuing transformation of government. These leaders possess well-honed executive skills, share a broad perspective of government, and a public service commitment.


Both competitive and non-competitive applicants MUST SHOW in your 5 PAGE RESUME that you possess the five Mandatory Executive Core Qualifications (ECQs) and the Technical Qualification(s) outlined below.


The target competencies deemed most pertinent to this position have been specified under each ECQ description below. It is highly recommended that your resume address your accomplishments in these specific competency areas. Remember, your resume must not exceed 5 pages including an optional cover letter. Any information in excess of 5 pages will not be considered or evaluated.


The definitions of the SES ECQs and their underlying competencies can be found at:


A.  Executive Core Qualifications



• Target Competency 1:  Flexibility

• Target Competency 2:  Resilience



• Target Competency 1:  Leveraging diversity

• Target Competency 2:  Developing Others



• Target Competency 1:  Accountability

• Target Competency 2:  Customer Service

• Target Competency 3:  Technical Credibility



• Target Competency 1:  Financial Management



• Target Competency 1:  Partnering

• Target Competency 2:  Influencing & Negotiating


B.  Technical Qualification

Demonstrated experience in successfully leading and managing a large public or private sector organization that administers complex rules-based benefits or services for a large group of beneficiaries/customers.




Step 1: Minimum ECQ-based qualifications

Step 2: Technical qualification screening

Step 3: VA Executive Resources Board (ERB) rating and ranking

Step 4: Structured interviews to determine Best Qualified (BQ) applicants

Step 5: Tentative selection by Nominating Organization (May include additional screening)

Step 6: Approval by the Selecting Official (May include additional screening)

Step 7: OPM Qualifications Review Board (QRB) Certification

Non-Competitive Consideration: You are considered a non-competitive applicant if you are a current career SES appointee, reinstatement eligible SES, or a QRB certified graduate of an SES candidate development program. Non-Competitive applicants must submit a complete application as noted under "Required Documents".  The Agency has the option of considering you noncompetitively or including you in the competitive process (Steps 2-6 above).


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The Federal Government offers a number of exceptional benefits to its employees. The following Web address is provided for your reference to explore the major benefits offered to most federal employees.


Veteran Preference does not apply to the Senior Executive Service:

EEO Policy Statement:

Reasonable Accommodation Policy Statement:

Legal and Regulatory Guidance:


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We strongly encourage you to apply online. Your complete application must be received by 11:59pm EST on the closing date in order for you to be considered. Please read all instructions before you begin.


To begin click the Apply Online button and follow the prompts to register and submit all required documents. To return to your saved application, login in to your USAJOBS account at  and click on "Application Status." Click on the position title, and then select "Apply Online" to continue. 


If you cannot apply online:


1. Click the following link to view and print the questionnaire View Occupational Questionnaire.


2. Print your resume and required documents.


3. You must obtain and print a copy of the OPM Form 1203-FX, to provide your responses to the questionnaire. Refer to the link below for instructions for completing the OPM Form 1203-FX. The form URL is at:


4. FAX to (478)757-3144. Feed all documents into your fax machine top first so that we receive them right-side up.




A complete application for this position includes the following items:


1.  Resume which demonstrates your experience, accomplishment, training, education and awards reflecting your ability to meet each of the MANDATORY technical and executive core qualification requirement(s) for this position.  Elaborate on your experience and accomplishments, highlighting your level of responsibilities, scope and complexity of programs managed, work objectives met (results of your efforts), policy initiatives and level of contact.  Ensure your resume does not exceed five (5) pages. Information beyond the five page resume will not be evaluated.  DO NOT submit the application form OF-612, Optional Application for Federal Employment in lieu of a resume.  DO NOT submit separate narrative responses to address the technical and executive core qualifications.


2. Your resume should include three references with at least one being the current or prior supervisor.


3.  Complete responses to the Occupational Questionnaire.


4.  Non-competitive applicants:  Proof of noncompetitive eligibility is required.  Proof consists of an SF-50 showing career status in the SES and/or proof of certification of your executive core qualifications from the OPM administered QRB. Traditional method applications will NOT be accepted.


Jeannette Jones
Phone: (202)461-7907
Agency Information:
VA Corporate Senior Executive Management Office
810 Vermont Avenue NW
Washington, DC


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EEO Policy Statement | Reasonable Accommodation Policy Statement | Veterans Information | Legal and Regulatory Guidance