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This Position Is No Longer Available

Job Title:  Head, Congressional Services Section
Department:  Legislative Branch
Agency:  Library of Congress
Job Announcement Number:  130132

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$105,211.00 to $136,771.00 / Per Year
Tuesday, September 24, 2013 to Monday, October 21, 2013
Limited - Permanent
1 vacancy in the following location:
Washington, DCView Map
Consideration under this vacancy announcement is limited to the permanent and indefinite staff of the Congressional Research Service, due to budgetary constraints. Temporary and indefinite not-to-exceed (NTE) status candidates are ineligible (employees must maintain eligibility at the time of selection).


The Congressional Research Service (CRS) Office of the Counselor to the Director (COU) is seeking to fill the position of Head, Congressional Services Section (formerly Inquiry Section).

The Congressional Services Section is responsible for the receipt, formulation, and assignment to analysts, attorneys, and information professionals of requests for information, research, analysis, and consultation from Members, committees, and staff of the U.S. Congress. The selectee will manage a highly skilled team of Congressional Relations Specialists through direct and subordinate supervision; resolve issues relating to CRS request policies and guidelines; and address questions, issues, and concerns raised by congressional clients and staff. The selectee will also serve as the business owner of CRS’s automated client relationship management system (Mercury) and participate in planning for that system and other tools and technologies used in the Congressional Services Section.

The selectee will be responsible for collaboration with information technology professionals on the development, testing, upgrading, roll out, maintenance, and integration of tools and technologies, as well as development and delivery of supporting and technical documentation, training, and troubleshooting for these tools and technologies. Additional responsibilities include: regularly meeting with CRS managers to discuss request assignment issues, subject trends, and jurisdictional questions; advising senior managers on pertinent policy matters, issues, and special requirements; collaborating and coordinating with other supervisors and managers on Continuity of Operations planning and other activities related to the design, testing, and implementation of off-site accessibility and operability of technology systems; representing the Service and delivering presentations at briefings and meetings; conducting complex analytical and evaluative studies for management and congressional use; and leading or serving as a key member of various cross-agency teams or working groups.

CRS works exclusively for the United States Congress, providing policy and legal analysis to committees and Members of both the House and Senate, regardless of party affiliation. As a legislative branch agency within the Library of Congress, CRS has been a valued and respected resource on Capitol Hill for nearly a century.

CRS is well known for analysis that is authoritative, confidential, objective and nonpartisan. Its highest priority is to ensure that Congress has immediate access to the nation's best thinking on public policy issues of interest to its Members and Committees.
The closing date for this vacancy announcement has been extended to October 21, 2013.




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Manages and oversees the receipt, formulation, and assignment of congressional requests for information, research, analysis, and consultation from Members, committees, and staff of the U.S. Congress by Congressional Relations Specialists. Resolves issues relating to CRS request policies and guidelines, and addresses questions, issues, and concerns from congressional clients and staff.

Regularly meets with CRS managers to discuss assignment issues, subject trends, and jurisdictional questions relating to requests that require interdivisional work or work that is not clearly within the purview of a particular division. Advises senior managers on policy matters relating to request assignment and alerts them to potential issues, special requirements, and the policy implications of specific requests.

Serves as the business owner of the Service’s automated client relationship management system (Mercury) and participates in planning for that system and other technologies used in the Congressional Services Section. Collaborates with information technology professionals on the development, testing, upgrading, roll out, maintenance, and integration of these technologies with other CRS systems and applications. Develops supporting and technical documentation, develops and coordinates training, and explains and troubleshoots CRS tools and technologies.

Collaborates and coordinates with other supervisors and managers on Continuity of Operations planning and related activities to ensure continuous operations of the Congressional Services Section during emergencies. Develops procedures for request management workflow to be implemented at off-site facilities. Coordinates with information technology professionals on design, testing, and implementation of off-site accessibility and operability of technology systems.

Represents the Service and delivers presentations at congressional briefings and meetings, delivers ad hoc presentations about CRS products and services and research tools to a variety of client groups, and serves on CRS outreach planning teams. Conducts complex analytical and evaluative studies related to CRS request management activities, and analyzes request data for management use (e.g., at congressional hearings). Leads or serves as a key member on various cross-agency teams or working groups related to CRS client relations and outreach.

Directly, and through subordinate supervisor(s), supervises 12-15 staff members in the Congressional Services Section of the Office of the Counselor to the Director. Leads staff toward meeting the Library’s and CRS’s vision, mission, and goals by managing performance, communicating effectively, fostering continuous improvement and innovation, building and maintaining relationships, leveraging diversity and inclusiveness, and thinking systematically and inspiring change. Exhibits commitment to the Library’s Supervisor Core Competencies.


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Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

  • Ability to apply knowledge of client relationship management services and Mercury system capabilities**
  • Ability to supervise**
  • Ability to exercise judgment and discretion**
  • Ability to build relationships
  • Knowledge of the U.S. Congress and its legislative processes
  • Ability to communicate in writing
  • Ability to communicate orally



The Library of Congress evaluates applicants through an applicant questionnaire and a structured interview. Applicants may also be screened for some jobs through licensing, certification, and/or education requirements, a narrative/application review and/or a preliminary telephone interview.

The knowledge, skills, and abilities (KSAs) that are marked with a double asterisk (**) in the vacancy announcement and the applicant questionnaire are considered the most critical for a position. To be considered for final selection, applicants must demonstrate fully acceptable experience in these designated KSAs in the narrative/application review, preliminary telephone and/or full structured interview.

The various assessment tools listed above are designed to verify or explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection.
To preview questions please click here.


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The Congressional Research Service is a service unit within the Library of Congress. To learn about our benefits, please visit the Library's Federal Benefits page.


The Congressional Research Service, within the Library of Congress, is part of the Legislative Branch of the federal government. As such, all positions are in the excepted service.

The salary range indicated reflects the locality pay adjustment for the Washington, D.C. metropolitan area. While it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous federal service will generally be paid the minimum step of the grade.

This is a supervisory, non-bargaining unit position.

The tour of duty for this position is full-time.

The position description number for this position is 256817.

The incumbent of this position will be required to work a fixed schedule.


The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.

Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation.

Applicants who are referred for interview will be required to submit a completed OF-306, Declaration for Federal Employment.

Initial appointments, permanent or indefinite, to the Library of Congress require completion of a one-year probationary period. In addition, per Library of Congress Regulation 2010-12, an appointee is subject to a one-year supervisory probationary period, if this is his/her first supervisory/managerial position at the Library.

This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify this agency. The decision on granting reasonable accommodations will be made on a case-by-case basis.

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The certificate of disability may be issued by a State Vocational Rehabilitation Office, Disability Services or Career Services office of an applicant's college or university, or the Department of Veterans Affairs. The date of certification must be within one year of the vacancy closing date and must be submitted with your application. For more information view the directive on the Library's Selective Placement Program and/or contact the Library's Office of Inclusiveness & Compliance at 202-707-6024 (voice or TTY) or email FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

Are you a veteran? Please indicate the type of Veterans' Preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15, Application for 10-Point Veteran Preference, and provide the required documentation listed on the back of the form. For more information regarding eligibility requirements, please see the Library's Merit Selection Plan, Section X.D. IF REQUIRED SUPPORTING DOCUMENTATION IS NOT ATTACHED, VETERANS' PREFERENCE WILL NOT BE CONSIDERED IN THE APPLICATION PROCESS.


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Please carefully follow all instructions below to ensure you are considered for the position. You are required to apply online for this announcement. We are unable to accept mailed or emailed applications. To apply online, complete the following steps.

Step 1: Review the Job Announcement. We recommend you go to the end of the Qualifications and Evaluations section of the job announcement to preview the application questions that you will be required to answer.

Step 2: Click the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account (if you do not have a USAJOBS account, you will be asked to build one). If you have not already created a resume in USAJOBS, you will be required to create one. Although you must enter your Social Security number for USAJOBS, this information will not be provided to the Congressional Research Service or the Library of Congress.

Step 3: USAJOBS will redirect you to the Library of Congress hiring management website, where you will complete the application process. Answer all questions honestly and thoroughly, and follow all instructions for uploading required documentation.

Step 4: Click "FINISH" after you have completed your application. Once you have submitted your application, you can check your status online through your Hiring Management account or your USAJOBS account. Your complete online application must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of the announcement.

If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact, no later than 4:30 p.m. EST of the Closing Date. REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED.


Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent).

Disabled applicants claiming Selective Placement eligibility must submit the appropriate supporting documentation described in OTHER INFORMATION above. If this required documentation is not attached, your application will not be considered under the Selective Placement Program.

Veterans claiming Veterans' Preference eligibility must submit the appropriate supporting documentation described in OTHER INFORMATION above. If this required documentation is not attached, Veterans' Preference will not be applied to your application.


Customer Service Center
Phone: 202-707-5627
Fax: 000-000-0000
Agency Information:
101 Independence Ave. SE
Washington, DC
Fax: 000-000-0000


Please review our evaluation process under Evaluation. You may check the status of your application for this position at any time by logging onto the USAJOBS "My USAJOBS" tab and clicking "My Applications." You will receive final notification via e-mail when the vacancy has been filled.

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