Department: Legislative Branch
Agency: Library of Congress
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The Congressional Research Service (CRS) Office of the Counselor to the Director (COU) is seeking to fill the position of Head, Congressional Services Section (formerly Inquiry Section).
The Congressional Services Section is responsible for the receipt, formulation, and assignment to analysts, attorneys, and information professionals of requests for information, research, analysis, and consultation from Members, committees, and staff of the U.S. Congress. The selectee will manage a highly skilled team of Congressional Relations Specialists through direct and subordinate supervision; resolve issues relating to CRS request policies and guidelines; and address questions, issues, and concerns raised by congressional clients and staff. The selectee will also serve as the business owner of CRS’s automated client relationship management system (Mercury) and participate in planning for that system and other tools and technologies used in the Congressional Services Section.
The selectee will be responsible for collaboration with information technology professionals on the development, testing, upgrading, roll out, maintenance, and integration of tools and technologies, as well as development and delivery of supporting and technical documentation, training, and troubleshooting for these tools and technologies. Additional responsibilities include: regularly meeting with CRS managers to discuss request assignment issues, subject trends, and jurisdictional questions; advising senior managers on pertinent policy matters, issues, and special requirements; collaborating and coordinating with other supervisors and managers on Continuity of Operations planning and other activities related to the design, testing, and implementation of off-site accessibility and operability of technology systems; representing the Service and delivering presentations at briefings and meetings; conducting complex analytical and evaluative studies for management and congressional use; and leading or serving as a key member of various cross-agency teams or working groups.
CRS works exclusively for the United States Congress, providing policy and legal analysis to committees and Members of both the House and Senate, regardless of party affiliation. As a legislative branch agency within the Library of Congress, CRS has been a valued and respected resource on Capitol Hill for nearly a century.
CRS is well known for analysis that is authoritative, confidential, objective and nonpartisan. Its highest priority is to ensure that Congress has immediate access to the nation's best thinking on public policy issues of interest to its Members and Committees.
The closing date for this vacancy announcement has been extended to October 21, 2013.
- See QUALIFICATIONS REQUIRED below.