Job Overview

Summary

The Congressional Research Service (CRS) Office of the Counselor to the Director (COU) is seeking to fill the position of Head, Congressional Services Section (formerly Inquiry Section).

The Congressional Services Section is responsible for the receipt, formulation, and assignment to analysts, attorneys, and information professionals of requests for information, research, analysis, and consultation from Members, committees, and staff of the U.S. Congress. The selectee will manage a highly skilled team of Congressional Relations Specialists through direct and subordinate supervision; resolve issues relating to CRS request policies and guidelines; and address questions, issues, and concerns raised by congressional clients and staff. The selectee will also serve as the business owner of CRS’s automated client relationship management system (Mercury) and participate in planning for that system and other tools and technologies used in the Congressional Services Section.

The selectee will be responsible for collaboration with information technology professionals on the development, testing, upgrading, roll out, maintenance, and integration of tools and technologies, as well as development and delivery of supporting and technical documentation, training, and troubleshooting for these tools and technologies. Additional responsibilities include: regularly meeting with CRS managers to discuss request assignment issues, subject trends, and jurisdictional questions; advising senior managers on pertinent policy matters, issues, and special requirements; collaborating and coordinating with other supervisors and managers on Continuity of Operations planning and other activities related to the design, testing, and implementation of off-site accessibility and operability of technology systems; representing the Service and delivering presentations at briefings and meetings; conducting complex analytical and evaluative studies for management and congressional use; and leading or serving as a key member of various cross-agency teams or working groups.

CRS works exclusively for the United States Congress, providing policy and legal analysis to committees and Members of both the House and Senate, regardless of party affiliation. As a legislative branch agency within the Library of Congress, CRS has been a valued and respected resource on Capitol Hill for nearly a century.

CRS is well known for analysis that is authoritative, confidential, objective and nonpartisan. Its highest priority is to ensure that Congress has immediate access to the nation's best thinking on public policy issues of interest to its Members and Committees.
The closing date for this vacancy announcement has been extended to October 21, 2013.

Duties

Manages and oversees the receipt, formulation, and assignment of congressional requests for information, research, analysis, and consultation from Members, committees, and staff of the U.S. Congress by Congressional Relations Specialists. Resolves issues relating to CRS request policies and guidelines, and addresses questions, issues, and concerns from congressional clients and staff.

Regularly meets with CRS managers to discuss assignment issues, subject trends, and jurisdictional questions relating to requests that require interdivisional work or work that is not clearly within the purview of a particular division. Advises senior managers on policy matters relating to request assignment and alerts them to potential issues, special requirements, and the policy implications of specific requests.

Serves as the business owner of the Service’s automated client relationship management system (Mercury) and participates in planning for that system and other technologies used in the Congressional Services Section. Collaborates with information technology professionals on the development, testing, upgrading, roll out, maintenance, and integration of these technologies with other CRS systems and applications. Develops supporting and technical documentation, develops and coordinates training, and explains and troubleshoots CRS tools and technologies.

Collaborates and coordinates with other supervisors and managers on Continuity of Operations planning and related activities to ensure continuous operations of the Congressional Services Section during emergencies. Develops procedures for request management workflow to be implemented at off-site facilities. Coordinates with information technology professionals on design, testing, and implementation of off-site accessibility and operability of technology systems.

Represents the Service and delivers presentations at congressional briefings and meetings, delivers ad hoc presentations about CRS products and services and research tools to a variety of client groups, and serves on CRS outreach planning teams. Conducts complex analytical and evaluative studies related to CRS request management activities, and analyzes request data for management use (e.g., at congressional hearings). Leads or serves as a key member on various cross-agency teams or working groups related to CRS client relations and outreach.

Directly, and through subordinate supervisor(s), supervises 12-15 staff members in the Congressional Services Section of the Office of the Counselor to the Director. Leads staff toward meeting the Library’s and CRS’s vision, mission, and goals by managing performance, communicating effectively, fostering continuous improvement and innovation, building and maintaining relationships, leveraging diversity and inclusiveness, and thinking systematically and inspiring change. Exhibits commitment to the Library’s Supervisor Core Competencies.