This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply


Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:VG-13-ALJ-966818

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$45,923.00 to $59,704.00 / Per Year


Thursday, September 26, 2013 to Wednesday, October 02, 2013




Full Time - Permanent




2 vacancies in the following location:
Palo Alto, CA United StatesView Map


United States Citizens


Vacancy ID: 966818 

OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have borne the battle, and for his widow, and his orphan” – by serving and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service.

If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans. The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence (“I CARE”).

America's Veterans need you! To find out more, go to


  • You must be a U.S. citizen to apply for this job.
  • You will be subject to a background/suitability investigation.


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Duty Location: VA Palo Alto Healthcare System – Palo Alto, CA


This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-9. At the GS-7 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-9. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds.


You will Provide advisory and technical services in regard to retirement, benefits entitlement, health and life insurance, Thrift Savings Plan(TSP) and Long Term Care Laws, Incentive Award programs, Office of Workers Compensation Programs (OWCP), and Reasonable Accommodation.


-Provides technical advice and assistance to supervisory, managerial and non-supervisory personnel concerning on all employee benefit programs.-Interprets regulatory, procedural and policy requirements applicable to program areas.-Counsels employees with regard to their rights, responsibilities and entitlement to benefits under the Civil Service Retirement System (CSRS) and Federal Employee Retirement System (FERS).

-Provides technical advice and assistance concerning all areas of the Incentive Awards Program.

-Serves as benefit administrator by providing direct counseling to management, employees, retirees, and family members on benefit program entitlement/options and interpretations of the law, regulations and policies.

-Advises managers and employees regarding rights, responsibilities, policies and procedure of the Office of Workers Compensation Programs (OWCP)

Work Schedule: Full-Time Employment: 8:00am – 4:30pm Monday - Friday



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A bachelor's degree and superior academic achievement S.A.A. (S.A.A. is based on (1) class standing, (2) grade-point average, or (3) honor society membership. 1. Class standing--Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses. 2. Grade-point average (G.P.A.)--Applicants must have a grade-point average of: 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum. Grade-point averages are to be rounded to one decimal place. For example, 2.95 will round to 3.0 and 2.94 will round to 2.9. 3. Election to membership in a national scholastic honor society--Applicants can be considered eligible based on membership in one of the national scholastic honor societies listed below. These honor societies are listed in the Association of College Honor Societies: Booklet of Information (1992-95) and/or Baird's Manual of American College Fraternities (1991). Agencies considering eligibility based on any society not included in the following list must ensure that the honor society meets the minimum requirements of the Association of College Honor Societies. Membership in a freshman honor society cannot be used to meet the requirements of this provision. NOTE: A transcript or course listing must be submitted if you are basing all or part of your qualifications on education. See "How to Apply" for a description of a course listing. Applications submitted without this information will not be considered. (UNOFFICIAL TRANSCRIPTS REQUIRED)~OR~

At least one full year of graduate level study, or a master's or higher degree, e.g., LL.B., J.D., LL.M., PhD, in a field that provided the knowledge, skills, and abilities to do the work of the position. Such fields include personnel management, industrial relations, public administration, political science, business administration, psychology, labor relations or education. A transcript or course listing must be submitted if you are basing all or part of your qualifications on education. See "How to Apply" for a description of course listing. Applications submitted without this information may not be considered. (UNOFFICIAL TRANSCRIPTS REQUIRED) ~OR~

At least one year of experience in applying retirement, benefits entitlements, health and life insurance, Thrift Savings Plan and Long Term Care laws, Government service; Incentive Award programs and counseling techniques; or explaining options to employees regarding military benefits etc. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. ~OR~

A combination of experience listed under requirements for GS-7. To calculate the combination of education and experience, determine the amount of experience you have as a percentage of the experience required for the grade level. Then determine the amount of education you have a percentage of the education required for the grade level. Only education in excess of the amount required for the next lower grade level is qualifying. Add the two percentages; the total percentage must equal at least 100% to qualify for the grade level.

PHYSICAL REQUIREMENTS: Normal physical requirements, primarily sedentary.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.  Please refer to this checklist to ensure proper accreditation and for foreign education requirements.

Veteran's Preference:

When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability.  If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.

Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed " SF15, "Application for 10-Point Veteran Preference ," (go to and required documentation with your application materials. For more information on Veterans' Preference, please visit



Your resume and/or supporting documentation will be verified.  Please follow all instructions carefully.  Errors or omissions may affect your rating or consideration for employment.


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VA offers a comprehensive benefits package.  This link provides an overview of the benefits currently offered:

The Federal Government has special appointing authorities for persons with qualifying disabilities, such as Schedule A. Specific information can be found at  IMPORTANT:  If you would like to receive consideration as a Schedule A applicant, you must contact the Human Resources office at the facility where the position is located at (650)493-5000.


Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at   

VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

You may be required to serve a probationary period.


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To apply for this position, you must provide a complete application (See "Required Documents" section below).  The complete Application package must be submitted by 11:59 PM (EST) on Wednesday, October 02, 2013.

To begin the process, click the Apply Online button at the bottom of this screen to create an account or log in to your existing USAJOBS account.  Be sure to upload the required documents before you submit your application.  Please ensure you click the Submit My Answers button at the end of the process.  Mailed/emailed applications will not be accepted.

Note: To change or update your application, simply reapply through My USAJOBS, before the closing date.  To check the status of your application, log into your USAJOBS account (, select Application Status and click on the more information link under the application status for this position.

If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the occupational questionnaire: .
  3. Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.
  4. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents you are unable to upload:

  1. Complete this cover page using the following Vacancy ID: 966818.  You must use this fax cover sheet in order for your documents to be matched with your online application.
  2. Fax your documents to (478)757-3144.


The following documents are required:

  1. Resume
  2. Responses to the occupational questionnaire
  3. Other documents - Use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), ICTAP/CTAP documentation (for well-qualified, displaced Federal employees), or documentation to support Veterans Preference claims.  You will not be contacted for additional information.


VHA Nationwide DEU
Phone: (501)918-3300
Agency Information:
VHA DEU Atlanta
Thank You, AR


How You Will Be Evaluated:

Once you have submitted your complete application package, the electronic system assigns your application a tentative rating (self-assessed score) based on your Occupational Questionnaire responses.  After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses to determine the appropriateness of the self-assessed rating. Based on the number of vacancies being filled with this announcement, your application may be referred to the hiring facility for further consideration and possible interview.

An electronic notification letter - or e-mail - will be sent to applicants who provide an e-mail address; otherwise, you will receive a notification letter via the U.S. Postal Service within 2 to 4 weeks.

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