Job Overview


Vacancy ID: 966818 

OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have borne the battle, and for his widow, and his orphan” – by serving and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service.

If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans. The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence (“I CARE”).

America's Veterans need you! To find out more, go to


Duty Location: VA Palo Alto Healthcare System – Palo Alto, CA

This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-9. At the GS-7 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-9. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds.

You will Provide advisory and technical services in regard to retirement, benefits entitlement, health and life insurance, Thrift Savings Plan(TSP) and Long Term Care Laws, Incentive Award programs, Office of Workers Compensation Programs (OWCP), and Reasonable Accommodation.

-Provides technical advice and assistance to supervisory, managerial and non-supervisory personnel concerning on all employee benefit programs.-Interprets regulatory, procedural and policy requirements applicable to program areas.-Counsels employees with regard to their rights, responsibilities and entitlement to benefits under the Civil Service Retirement System (CSRS) and Federal Employee Retirement System (FERS).

-Provides technical advice and assistance concerning all areas of the Incentive Awards Program.

-Serves as benefit administrator by providing direct counseling to management, employees, retirees, and family members on benefit program entitlement/options and interpretations of the law, regulations and policies.

-Advises managers and employees regarding rights, responsibilities, policies and procedure of the Office of Workers Compensation Programs (OWCP)

Work Schedule: Full-Time Employment: 8:00am – 4:30pm Monday - Friday