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This Position Is No Longer Available

Job Title:  Lead Medical Support Assistant
Department:  Department Of Veterans Affairs
Agency:  Veterans Affairs, Veterans Health Administration
Job Announcement Number:  VHA-552-13-964107

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$39,497.00 to $51,350.00 / Per Year
Monday, September 30, 2013 to Tuesday, October 22, 2013
Full Time - Excepted Service Permanent
1 vacancy in the following location:
Dayton, OH United StatesView Map
**Current Employees of the Dayton VA Medical Center only**


 Vacancy Identification Number (VIN): 964107

**This in not a Telecommuting position and is located on the campus of the Dayton, Ohio VAMC**

 Tour of Duty:  Monday - Thursday 3:30p - 12a;  Saturdays 10a - 6:30p

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to

Note:  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Relocation Expenses: Relocation expenses are not authorized for this position.


  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required
  • Must be proficient in written and spoken English
  • **Please see the 'How To Apply' and 'Required Documents' sections**


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The Lead Medical Support Assistant (MSA) is assigned to the Telephone Triage service at the Dayton VA Medical Center.  The Lead MSA will provide technical and basic administrative guidance to the 2nd shift MSAs in the Tele Nurse Program.  Responsible for training staff on any changes needed to ensure staff has current and up-to-date medical information and are working consistently in the same manner and standards.  Assists the Supervisor of MSAs with planning, implementation and coordination of many multi-level projects and reports.  Exercises independent judgment and applies guidelines in regards to training, education and procedural requirements.  Distributes assignments within the MSA group, prepare and maintain rotation reports for various assignments so that employees will be rotated fairly and equitably, and review and repair reports.

**This in not a Telecommuting position and is located on the campus of the Dayton, Ohio VAMC**

Please review the entire job announcement before applying.  See the required documents section below to submit a complete application packet.


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BASIC REQUIREMENTS. --please see the grade determinations below

  a.  Citizenship.  Citizen of the United States. 
  b.  Experience and Education

      Experience.  Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

      Education.  One year above high school; or

      Experience/Education Combination.  Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
  c.  Certification.  None required.

  d.  Grandfathering Provision.  All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, that are part of the basic requirements of the occupation.  For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
      (1)  Such employees may be reassigned, promoted or demoted within the occupation.
      (2)  Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
      (3)  If an employee who was converted to title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.

  e.  Foreign Education.  To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U. S. programs.

  f.  Physical Requirements.  See VA Directive and Handbook 5019. The work is primarily sedentary. However, there may be some walking, standing, bending, carrying, and lifting lights items such as papers, books, and files. No special physical demands are required.

  g.  English Language Proficiency.  MSAs must be proficient in spoken and written.


Grade Determinations. 

  GS-7 Lead MSA 

  Experience.  One year of experience equivalent to the next lower grade level.

  Assignment.  The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.  Assignments at this level include, but are not limited to:  assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts.  

  Demonstrated Knowledge, Skills, and Abilities.  Candidates must demonstrate the KSAs below:

  1. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
  2.  Skill in communicating with individuals in order to obtain the desired effect, ensuring compliance with established policies and regulations.
  3.  Ability to provide staff development and training.
  4.  Ability to manage staffing requirements, manage priorities, and coordinate work in order to complete duties in an accurate and timely manner.  This includes the ability to follow-up on pending issues and demonstrating an understanding of the impact of incomplete work.
  5.  Ability to review and monitor data to ensure all reports are complete and accurate.

References:  VHA Handbook 5005, Part II, Appendix G45

PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. 

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit


Your application, résumé and/or supporting documentation will be verified.  Please follow all instructions carefully.  Errors or omissions may affect consideration for employment.


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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.  VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.


This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.


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HOW TO APPLY: All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Tuesday, October 22, 2013 to receive consideration.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click the Submit My Answers button to submit your application package.

**It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date.**  

To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


VA Form 10-2850c - Application for Associated Health Occupations (Available at (required).

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Faxing Applications or Supporting Documents:

You are encouraged to apply online.  Applying online will allow you to review and track the status of your application.

NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):

  1.  To fax your documents, you must use the following cover page and provide the required information.  The Vacancy ID is 964107.
  2.  Fax your documents to 1-478-757-3144.

If you cannot complete the Application Package online, you may fax all of your materials.
  The complete application package must be submitted by 11:59 PM (EST) on Tuesday, October 22, 2013Tuesday, October 22, 2013 to receive consideration.  Keep a copy of your fax confirmation in the event verification is needed. 

To complete the occupational questionnaire and submit via fax:

  1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.
  2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire item
  3.  Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your faxt transmission. 

REQUIRED: The following documents are required to be submitted by all applicants when applying to this announcement:
1.    Application for Associated Health Occupations available at
2.    Resume
3.    A complete Occupational Questionnaire 
View Occupational Questionnaire - do not handwrite on this form, use the 1203FX form
4.   Any other documents such as a copy of college Transcripts (unofficial), Certifications, etc. - if applicable


Your resume/application must include dates of employment and should state whether the work was full-time or part-time (Note: if part-time work, please include the approx. number of hours worked per week).

(e)MAILED ITEMS WILL NOT BE ACCEPTED. Please submit application materials online or by fax only.


LaQueta D. Barnes
Phone: (937)268-6511x1247
Agency Information:
Department of Veteran Affairs
4100 West Third Street
HRM Service
Dayton, OH


After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

**All Applicants will receive email notifications of their status throughout the application process**

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