BASIC COMPETENCIES FOR IT SPECIALISTS: You must have IT-related experience in each of the following four competencies. This information must be contained in your resume and other application materials or you will be found ineligible for this position:
ATTENTION TO DETAIL: Is thorough when performing work and conscientious about attending to detail.
CUSTOMER SERVICE: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
ORAL COMMUNICATION: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
PROBLEM SOLVING: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In addition to the Basic Competency for IT Specialist your resume must demonstrate the following specialized experience described below:
For the GS-12 level: At least one year of full-time specialized experience comparable in difficulty and responsibility to the GS-11 grade level in the Federal Service (can be obtained in the public or private sector) that equipped you with the knowledge, skills, and abilities to conduct all of the following: (1) Assisting with planning and delivering IT customer support services, such as installation, configuration, troubleshooting, customer assistance, and training; (2) Conducting customer support activities in response to customer requirements; (3) Assisting with the design, development and management of integrated systems to meet current and future requirements throughout the enterprise architecture; and (4) Communicating orally and in writing in order to communicate technical requirements to managers of varying levels of IT knowledge and to prepare and deliver briefings and reports. Your resume must clearly define your experience related to the items listed above; otherwise, your eligibility may be affected.
For the GS-13 level: At least one year of full-time specialized experience comparable in difficulty and responsibility to the GS-12 grade level in the Federal Service (can be obtained in the public or private sector) that equipped you with the knowledge, skills, and abilities to conduct all of the following: (1) Planning and delivering IT customer support services, such as installation, configuration, troubleshooting, customer assistance, and training; (2) Conducting customer support activities in response to customer requirements; (3) Serving as a subject matter expert and customer advocate for specific systems that support an organization; (4) Designing, developing and managing integrated systems to meet current and future requirements throughout the enterprise architecture portfolio; and (5) Communicating orally and in writing in order to communicate multi-faceted technical requirements to managers of varying levels of IT knowledge, and to prepare and deliver briefings and reports to senior managers on multi-faceted issues. Your resume must clearly define your experience related to the items listed above; otherwise, your eligibility may be affected.
The qualifications requirements must be met by the closing date of the announcement.
Substitution of education in lieu of specialized experience may not be used for the GS-12 and/or the GS-13 grade levels. Please DO NOT submit transcripts.
Background Investigation: You must undergo and successfully complete a background investigation for a TOP SECRET/SCI security clearance. Special Compartmented Information (SCI) access is required for you to carry out the duties of the assigned position. The work of this position contributes significantly to the enhancement of existing systems safeguarding programs and the creation of new and innovative programs related to prevention and the protection of critical infrastructure and key resources (CIKR) throughout the United States. You may access intelligence and threat information on a routine basis to assist in planning, developing, and coordinating activities across a broad range of Federal government, State, local, tribal and the intelligence community to protect significant CIKR nationally.
HOW YOU WILL BE EVALUATED:
We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, we will use a job questionnaire to place you in one of the three categories based on your experience, education and training. The knowledge, skills and abilities needed to perform this job are:
- Knowledge of IT Principles, concepts, standards, methodologies and practices.
- Knowledge of new and innovative customer support methods and technologies.
- Ability to communicate with a variety of stakeholders.
- Ability to work cooperatively with a variety of stakeholders.
If you meet the minimum qualifications, you will be placed in one of the following categories:
- Best Qualified: Applicants possessing a background that demonstrates a superior level of all evaluation criteria.
- Well-Qualified: Applicants possessing a background that demonstrates a satisfactory level of the evaluation criteria.
- Qualified: Applicants possessing the basic qualifications, with general knowledge, skills, and abilities.
If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. To preview the job questionnaire, click here View Assessment Questions.
Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website. To be considered well qualified under CTAP/ ICTAP, you must be placed in the well qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this announcement.
Veterans: Veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. Veterans who have a compensable service-connected disability of at least 10% are listed in the best qualified category, except when the position being filled is scientific, professional at the GS-09 grade level, or higher. For information on veterans' preference, please click here.
On November 21, 2011, President Obama signed the VOW (Veterans Opportunity to Work) to Hire Heroes Act of 2011 (Public Law 112-56). The VOW Act amended chapter 21 of title 5, United States Code (U.S.C.) by adding section 2108a, "Treatment of certain individuals as veterans, disabled veterans, and preference eligibles."
This job opportunity announcement (JOA) include Veterans Opportunity to Work (VOW) to Hire Heroes Act of 2011 (Public Law 112-56). Active duty service members who have begun their civilian job search prior to discharge or release from active duty will know how their application will be considered.
a. Applicants who are active duty service members and apply for federal employment shall be conserved for competitive service positions and granted tentative veteran's preference status when they submit a certification, in lieu of a DD-214, when applying to a federal job.
b. A certification is any written document from the armed forces that certifies that the service member is expected to be discharged or released from active duty under honorable conditions no later than 120 days from the date of certification is signed.