This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:IT Project Manager

Department:Department Of Homeland Security

Agency:DHS Headquarters

Job Announcement Number:GV-944062-KB-13

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$74,872.00 to $115,742.00 / Per Year


Monday, September 23, 2013 to Friday, October 04, 2013




Full Time - Permanent




Few vacancies in the following location:
Washington DC, DC United StatesView Map


United States Citizens


Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

The primary purpose of this position is to serve as an Information Technology Project Manager, directing work assigned to a project team, reviewing and refining the final products prior to submission to management; coordinating policy dissemination and policy maintenance, and developing mechanisms to measure policy effectiveness and compliance through isolating and defining unprecedented conditions, resolving critical problems, and developing, testing, and implementing new technologies.


This position is located in the Department of Homeland Security (DHS), Office of Operations Coordination and Planning (OPS), Washington D.C.


  • You must be a U.S. citizen to apply for this position.
  • You must be able to obtain and maintain a TOP SECRET security clearance.
  • A Special Compartmented Information (SCI) clearance is required.
  • You may be required to complete a one-year probationary period.
  • Occasional travel may be required.
  • Travel/Relocation Expenses are not authorized for this position.


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Specific Duties include, but are not limited to: 

  • Conduct program management, oversight and advocacy of support for unclassified LAN systems, as well as unclassified and classified telecommunication and video conferencing systems, within Office of Operations, Coordination and Planning (OPS), and the National Operations Center (NOC).
  • Develop, maintain, and manage execution of appropriate project, risk management, and subsidiary management plans for scope, schedule, cost, quality, staffing, communications, mitigation and response, and procedures.
  • Prepare and present oral and written reports and briefings to senior management, nontechnical personnel, external agencies and the public at meeting, conferences and other interactions with various stakeholder organizations.
  • Serve as a Contractor Officer's Technical Representative (COTR) on all aspects of the contracting process which includes: preparing and briefing status reports, solicitations/proposals, conducting evaluations and senior level administration of contracting activities and all corresponding COTR functions to include pre-award and post-award, overseeing contract life cycle, modifications, and closeouts.



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BASIC COMPETENCIES FOR IT SPECIALISTS: You must have IT-related experience in each of the following four competencies.   This information must be contained in your resume and other application materials or you will be found ineligible for this position:


ATTENTION TO DETAIL: Is thorough when performing work and conscientious about attending to detail.

CUSTOMER SERVICE: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

ORAL COMMUNICATION: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

PROBLEM SOLVING: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.


In addition to the Basic Competency for IT Specialist your resume must demonstrate the following specialized experience described below:


Specialized Experience:


For the GS-12 level: At least one year of full-time specialized experience comparable in difficulty and responsibility to the GS-11 grade level in the Federal Service (can be obtained in the public or private sector) that equipped you with the knowledge, skills, and abilities to conduct all of the following: (1) Assisting with planning and delivering IT customer support services, such as installation, configuration, troubleshooting, customer assistance, and training; (2) Conducting customer support activities in response to customer requirements; (3) Assisting with the design, development and management of integrated systems to meet current and future requirements throughout the enterprise architecture; and (4) Communicating orally and in writing in order to communicate technical requirements to managers of varying levels of IT knowledge and to prepare and deliver briefings and reports.  Your resume must clearly define your experience related to the items listed above; otherwise, your eligibility may be affected.


For the GS-13 level: At least one year of full-time specialized experience comparable in difficulty and responsibility to the GS-12 grade level in the Federal Service (can be obtained in the public or private sector) that equipped you with the knowledge, skills, and abilities to conduct all of the following: (1) Planning and delivering IT customer support services, such as installation, configuration, troubleshooting, customer assistance, and training; (2) Conducting customer support activities in response to customer requirements; (3) Serving as a subject matter expert and customer advocate for specific systems that support an organization; (4) Designing, developing and managing integrated systems to meet current and future requirements throughout the enterprise architecture portfolio; and (5) Communicating orally and in writing in order to communicate multi-faceted technical requirements to managers of varying levels of IT knowledge, and to prepare and deliver briefings and reports to senior managers on multi-faceted issues.  Your resume must clearly define your experience related to the items listed above; otherwise, your eligibility may be affected.

The qualifications requirements must be met by the closing date of the announcement.

Substitution of education in lieu of specialized experience may not be used for the GS-12 and/or the GS-13 grade levels. Please DO NOT submit transcripts.

Background Investigation: You must undergo and successfully complete a background investigation for a TOP SECRET/SCI security clearance.  Special Compartmented Information (SCI) access is required for you to carry out the duties of the assigned position.  The work of this position contributes significantly to the enhancement of existing systems safeguarding programs and the creation of new and innovative programs related to prevention and the protection of critical infrastructure and key resources (CIKR) throughout the United States.  You may access intelligence and threat information on a routine basis to assist in planning, developing, and coordinating activities across a broad range of Federal government, State, local, tribal and the intelligence community to protect significant CIKR nationally.  


We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, we will use a job questionnaire to place you in one of the three categories based on your experience, education and training. The knowledge, skills and abilities needed to perform this job are:

  1. Knowledge of IT Principles, concepts, standards, methodologies and practices.
  2. Knowledge of new and innovative customer support methods and technologies.
  3. Ability to communicate with a variety of stakeholders.
  4. Ability to work cooperatively with a variety of stakeholders.


If you meet the minimum qualifications, you will be placed in one of the following categories:

  • Best Qualified: Applicants possessing a background that demonstrates a superior level of all evaluation criteria.
  • Well-Qualified: Applicants possessing a background that demonstrates a satisfactory level of the evaluation criteria.
  • Qualified: Applicants possessing the basic qualifications, with general knowledge, skills, and abilities.

If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. To preview the job questionnaire, click here View Assessment Questions.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website. To be considered well qualified under CTAP/ ICTAP, you must be placed in the well qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this announcement.

Veterans:   Veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify.  Veterans who have a compensable service-connected disability of at least 10% are listed in the best qualified category, except when the position being filled is scientific, professional at the GS-09 grade level, or higher.  For information on veterans' preference, please click here.

On November 21, 2011, President Obama signed the VOW (Veterans Opportunity to Work) to Hire Heroes Act of 2011 (Public Law 112-56). The VOW Act amended chapter 21 of title 5, United States Code (U.S.C.) by adding section 2108a, "Treatment of certain individuals as veterans, disabled veterans, and preference eligibles."

This job opportunity announcement (JOA) include Veterans Opportunity to Work (VOW) to Hire Heroes Act of 2011 (Public Law 112-56). Active duty service members who have begun their civilian job search prior to discharge or release from active duty will know how their application will be considered.

a.  Applicants who are active duty service members and apply for federal employment shall be conserved for competitive service positions and granted tentative veteran's preference status when they submit a certification, in lieu of a DD-214, when applying to a federal job.
b.  A certification is any written document from the armed forces that certifies that the service member is expected to be discharged or released from active duty under honorable conditions no later than 120 days from the date of certification is signed.


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DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to"


Promotion Potential: This position has promotion potential to GS- 13

This position may be filled at the GS-12 or GS-13 level. If selection is made at the GS-12 level, promotion to the GS-13 level may occur without further competition.  Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to perform at the GS-13 level as determined by the position's supervisor.


Veterans, possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility.   If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the additional proof required by that form.  For more information on veterans' preference see



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To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Friday, October 04, 2013 to receive consideration.

  • To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  • Click the Submit My Answers button to submit your application package.
  • It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. 
  • To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process. 
  • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


All applicants are required to submit the following supporting document type(s):

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
   ·Other (I-CTAP Documentation)
   ·Other Veterans Document

Faxing Applications or Supporting Documents:

You are encouraged to apply online.  Applying online will allow you to review and track the status of your application.

NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):

1. To fax your documents, you must use the following cover page and provide the required information.  The Vacancy ID is 944062.

2. Fax your documents to 1-478-757-3144.

If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM (EST) on Friday, October 04, 2013 to receive consideration.  Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:

1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.

2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items

3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.


Karen R. Brown
Phone: (209)951-0646
Agency Information:
Department of Homeland Security Headquarters
Washington, DC


Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a final job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.

For more information on applying for Federal employment, please click here

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