Job Overview

Summary

Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

U.S. Citizenship and Immigration Services secures America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us at www.uscis.gov.

Everyday our Immigration Services Assistants (OA) support the adjudication process by assisting Immigration Service Officers by providing security checks in accordance with DHS/USCIS laws and policies. Research, collect, correlate and analyze data to insure the integrity of information. Prepare reports, provide direct service to customers and their representatives and managing files, databases and correspondence. This position of IMMIGRATION SERVICES ASSISTANT (OA) starts at a salary of $ 40,894.00 (GS-07, step 1) to $53,166.00 (GS-07, step 10).   Apply for this exciting opportunity to become a member of the FIELD OPERATIONS DIRECTORATE, OFFICE OF FIELD OPERATIONS, DISTRICT 20, PORTLAND, OR FIELD OFFICE within DHS US Citizenship and Immigration Services.

For definitions of terms found in this announcement, please click here 

  

USCIS will not pay your relocation expenses.
This position is in the bargaining unit.
This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

Relocation expenses are authorized if you are assigned to the RAIO program and have been approved for rotation from an overseas assignment. Relocation expenses for employees assigned to an OCONUS location will be considered on a case-by-case basis.

Note: USCIS may fill one or more positions using this vacancy.

Duties

As an Immigration Services Assistant (OA), you will support the Adjudication Services Process by assisting Immigration Services Officers, providing security checks in accordance with DHS/USCIS laws and policies, research, collect, correlate and analyze data to insure the integrity of information and prepare reports, provide direct service to customers and their representatives, and managing files, databases and correspondence. Other duties may include:

  • Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity.
  • Prescreen various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation and process fees.
  • Identify incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
  • Manage individual case files monitoring them for adjudicative and interview readiness, identifying sensitive appeals cases and accounting for the movement of files to other locations.
  • Schedule applicant appointments for interviews and citizenship ceremonies, communicating directly with applicant and their representatives and produce highly sensitive secure documents and certificates of naturalization.