Job Overview


Vacancy Identification Number (VIN) 960107

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who serve our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans.

Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your country's service.

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.

If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence (" I CARE").

America's Veterans need you!

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NOTE: Applicant's education and length of practice (experience) will be considered by a Professional Standards Board and Compensation Panel in determining the salary of the applicant selected. 

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.


The Telephone Triage Coordinator is responsible for implementing and coordinating the clinical Telephone Triage Program within the Ann Arbor Healthcare System.  The incumbent facilitates provision of quality health care to the veteran population by improving patient access, reducing unnecessary outpatient visits and promoting self-care activities by performing patient assessment, clinical triage and patient education activities utilizing the telephone.  The incumbent is knowledgeable of URAC Standards (Utilization Review Accreditation Commission Health Care Call Center Standards).  He or she demonstrates competency of the computerized algorithmic patient assessment and documentation program and serves as a trainer for other staff.   He/she also serves as a clinical consultant in the Call Center and provides guidance in daily operations in the Call Center.  In addition, the nurse demonstrates leadership in delivering and improving holistic care to adult and geriatric patients, through collaborative strategies, in compliance with the Michigan Nurse Practice Act, Medical Center, VHA standards of practice and URAC Standards. The Telephone Triage Coordinator will perform these responsibilities under the guidance and direction of the Nurse Manager for the Emergency Room and Urgent Care Clinic.

Relocation expenses will not be paid.