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This Position Is No Longer Available

Job Title:  Information Technology Specialist
Department:  Legislative Branch
Agency:  Library of Congress
Job Announcement Number:  130097

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$74,872.00 to $97,333.00 / Per Year
Thursday, September 12, 2013 to Thursday, September 26, 2013
LIMITED - Indefinite - NTE 5 Years
1 vacancy in the following location:
Washington, DC, USView Map


The Library of Congress serves the Congress in fulfilling its duties and preserves and promotes knowledge and creativity for the benefit of the American people. It is the nation's oldest federal cultural institution and the world's largest library, with more than 155 million items in its physical collections (including books, manuscripts, prints, photos, film, video, and sound recordings) and over 37 million items online. Located primarily on Capitol Hill in Washington, D.C., the Library is the home of the U.S. Copyright Office, the Congressional Research Service (CRS), the Law Library of Congress, and the National Library Service for the Blind and Physically Handicapped.

This position is located in the Office of Business Enterprises in the Partnerships and Outreach Programs, Library Services. The purpose of the Office of Business Enterprises is to support the Library's programs, foster awareness of the Library, and facilitate access to its collections by providing strategically targeted products and services that expand the Library's core capabilities. In doing so, the Office of Business Enterprises will provide Library Services the means to act as a cohesive unit in related business areas, improving efficiency, reducing costs, and better leveraging partnerships, all to the benefit of the Library's mission, its outreach, and its services to the public.

The incumbent serves as an Information Technology Specialist responsible for developing, maintaining, and monitoring the program’s IT infrastructure. The incumbent resolves complex system problems requiring coordination with several Library service units, serves as the BE expert on all back office and product support systems and related applications. The incumbent also responds directly to technical problems reported by nationwide and International customers, serves as the BE equipment Inventory and disposal expert, and makes recommendations to BE management regarding system and program improvements.

By law, employment at most U.S. Government agencies, including the Library of Congress is limited to U.S. citizens. However, non-citizens may be hired providing that immigration law and other legal requirements are met.

The position description number for this position is 110576.
The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.
The incumbent of this position will work a flextime work schedule.
This is a non-supervisory, bargaining unit position.
Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.



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    The incumbent serves as an Information Technology Specialist responsible for developing, maintaining, and monitoring the program’s IT infrastructure. The incumbent resolves complex system problems requiring coordination with several Library service units, serves as the BE expert on all back office and product support systems and related applications. The incumbent also responds directly to technical problems reported by nationwide and International customers, serves as the BE equipment Inventory and disposal expert, and makes recommendations to BE management regarding system and program improvements.    
    Analyzes systems performance of new and existing equipment to improve system and network configurations. Diagnoses and solves complex systems’ problems. Analyzes solutions for minimizing down time to provide a stable, consistent systems’ environment Maintains BE equipment replacement plans.    
    Defines and validates the need for proposed new systems through consultation with program officials in customer organizations. Reviews general business and functional requirements supporting the need for systems. Identifies and evaluates potential system design approaches, and develops the final technical specifications for new systems.
    Analyzes and resolves internal and external customer support requests involving integration or configuration related issues. Supports systems involving a wide variety of different platforms, operating systems, applications, and desktop configurations. Identifies and breaks down problems using structured problem resolution approaches. Works with network specialists, applications developers, and security specialists to prevent recurring problems. Monitors the BE telephone systems, prepares work requests as needed, and checks to see if work was completed as requested. Ensures customer  technical problems are addressed promptly, particularly those relating to BE’s products and services. 
    Researches workstation hardware, software, and telecommunications equipment to ensure network compatibility with customer program requests. Performs planning, design, and integration of systems views for compatibility. Evaluates the technical specifications and features of new products. Performs product comparisons, feasibility and cost-benefit analyses, and performance/compatibility testing. Makes implementation recommendations to management. Responsible for BE equipment Inventory, maintenance, and disposal. 
    Manages BE database systems requiring the integration of several other systems. As necessary, assists other programs with the daily bibliographic/authority record accumulation and distribution system (BRADS/ARADS), the Voyager database system, the subscriber FTP file and server system, and several related applications. Performs physical database design, Implementation, and testing. Performs work involved in the enhancement of database management practices, such as implementing new database structures and formats or converting legacy data to new formats. Designs the logical data relationship and query structure of new databases. Participates in the design of data mining and data warehousing systems to enhance data management. 
    Defines and allocates storage capacity in the design of the database management system (DBMS). Develops, monitors, and maintains DBMS environments and objects such as tables, indexes, and views. Plans and coordinates the migration of data to newer versions of the DBMS. Develops database deployment procedures.
    Performs backup, restoration, reorganization, and recovery work on the databases and associated files. Monitors database performance and conducts performance tuning activities designed to optimize data management processes. Recommends performance enhancements, including increasing storage capacity and modifying interfaces. 
    Monitors and evaluates contractor policies, practices, procedures, techniques, methods and management controls for specialized IT contracts. Provides technical evaluations of hardware and software products and makes recommendations to management. Participates in the implementation of applications developed by  vendors.


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    Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

    Knowledge of system, utilities, database management systems, server and workstation operating systems, monitoring tools, scripting ability, and computer security concepts and procedures. **

    Knowledge of information technology systems administration. **

    Ability to communicate in writing.

    Ability to plan and deliver customer support services.

    Ability to communicate other than in writing.

    No additional requirements to those listed above.


    The Library of Congress evaluates applicants through an applicant questionnaire and a structured interview. Applicants may also be screened for some jobs through licensing, certification, and/or education requirements, a narrative/application review, and/or a preliminary telephone interview. The knowledge, skills, and abilities (KSAs) that are marked with a double asterisk (**) in the vacancy announcement and the applicant questionnaire are considered the most critical for a position. To be considered for final selection, applicants must demonstrate fully acceptable experience in these designated KSAs in the narrative/application review, preliminary telephone and/or full structured interview. The various assessment tools listed above are designed to verify or explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection.
    To preview questions please click here.


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    Please visit our website at and click Federal Benefits.


    While it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid the minimum step of the grade.

    The Library of Congress is an equal opportunity employer. Women, minorities, and persons with disabilities who meet eligibility requirements are strongly encouraged to apply.
    Applicants must submit a complete application package that is received by the closing date of this announcement.

    This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be determined on a case-by-case basis.

    The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.

    Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation.

    The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.

    Initial appointments, permanent or indefinite, to the Library of Congress require completion of a one-year probationary period.  In addition, per Library of Congress Regulation 2010-12, an appointee is subject to a one-year supervisory probationary period, if this is his/her first supervisory/managerial position at the Library.


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    Please carefully follow all instructions under the How to Apply tab to ensure you are considered for the position.

    You are required to apply online for this announcement. We are unable to accept mailed or emailed documents. You must complete the entire application process, including submission of all documents BEFORE this announcement closes. To do so, complete the following steps.

    Step 1: If you do not already have one, create a resume on USAJOBS. Although you must enter your Social Security Number for USAJOBS, this information will not be provided to the Library of Congress.

    Step 2: Review the Job Announcement. We recommend you go to the end of the Qualification and Evaluation section of the job announcement to preview the online questions that you will answer in Step 4. You may wish to customize your USAJOBS resume to ensure that it supports your responses to these questions. 

    Step 3: Click on the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account and submit your resume. You will be redirected to the Hiring Management website to complete the application process. If this is your first time in Hiring Management, you will be asked to answer questions related to your eligibility for Federal employment. You will be able to update this information and save it to our account for future announcements.

    Step 4: Once you have completed the eligibility questions, you will be taken directly to the vacancy application questions. Answer all questions honestly and thoroughly. 

    Step 5: Hiring Management offers three options that will electronically attach your documentation to your online application once you finish answering the questions in the job announcement.

    (1) You may select a document that you have already uploaded to USAJOBS for a previous announcement.

    (2) You may electronically upload a document directly from your computer to your application. Be certain to review your complete application for confirmation of the document uploaded and click on "Finished" to be returned to USAJOBS.

    (3) You may follow the "Faxing Supporting Documentation" instructions within the online application, which will provide the necessary cover sheets for each of your documents so that they will be correctly submitted. The fax number will be available on the cover sheet.
    Please note that each cover sheet and corresponding document must be faxed separately. Be certain to review your complete fax transmittal confirmation to ensure that all pages have been received.

    IMPORTANT NOTE: If you have multiple documents of the same kind, e.g. 2 undergraduate transcripts from different schools or 2 SF-50s, etc., be sure that they are all in the same file on your computer or in your USAJOBS profile before uploading them. If you try uploading them individually, only the last one sent will be visible in our system. Likewise, if sending them by fax, be sure and include both of them behind the respective fax cover sheet and send them as one fax. If you send them individually with the same cover sheet, the last one sent will overwrite the first one. Finally, if you upload a document, e.g. your undergraduate transcript, do not also fax that same document (or fax another undergraduate transcript), because whichever one you send last will be the only one that is visible in our system. If you have any questions about this information, please contact the person on this announcement BEFORE the closing date. 

    Step 6: Click on "Finish" after you have completed your application. Once you have submitted your application, you can check your status online through your Hiring Management or MY USAJOBS account. Your complete online application and any required supplemental documentation (e.g., SF-50, etc.) must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of the announcement. It is your responsibility to ensure that all documents are received on time and that the materials are readable. Failure to do so will result in your application being excluded from consideration for this announcement.

    If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact , no later than 4:30pm EST of the Closing Date. REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED.


    Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent).  


    Customer Service Center
    Phone: 202-707-5627
    Fax: 000-000-0000
    Agency Information:
    101 Independence Ave. SE
    Washington, DC
    Fax: 000-000-0000


    Please review our evaluation process under Evaluation. You may check the status of your application for this position at any time by logging onto the USAJOBS "My USAJOBS" tab and clicking on "My Applications". You will receive final notification via e-mail when the vacancy has been filled.

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