Job Overview

Summary

The Library of Congress serves the Congress in fulfilling its duties and preserves and promotes knowledge and creativity for the benefit of the American people. It is the nation's oldest federal cultural institution and the world's largest library, with more than 155 million items in its physical collections (including books, manuscripts, prints, photos, film, video, and sound recordings) and over 37 million items online. Located primarily on Capitol Hill in Washington, D.C., the Library is the home of the U.S. Copyright Office, the Congressional Research Service (CRS), the Law Library of Congress, and the National Library Service for the Blind and Physically Handicapped.

This position is located in the Office of Business Enterprises in the Partnerships and Outreach Programs, Library Services. The purpose of the Office of Business Enterprises is to support the Library's programs, foster awareness of the Library, and facilitate access to its collections by providing strategically targeted products and services that expand the Library's core capabilities. In doing so, the Office of Business Enterprises will provide Library Services the means to act as a cohesive unit in related business areas, improving efficiency, reducing costs, and better leveraging partnerships, all to the benefit of the Library's mission, its outreach, and its services to the public.

The incumbent serves as an Information Technology Specialist responsible for developing, maintaining, and monitoring the program’s IT infrastructure. The incumbent resolves complex system problems requiring coordination with several Library service units, serves as the BE expert on all back office and product support systems and related applications. The incumbent also responds directly to technical problems reported by nationwide and International customers, serves as the BE equipment Inventory and disposal expert, and makes recommendations to BE management regarding system and program improvements.

By law, employment at most U.S. Government agencies, including the Library of Congress is limited to U.S. citizens. However, non-citizens may be hired providing that immigration law and other legal requirements are met.

The position description number for this position is 110576.
 
The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.
 
The incumbent of this position will work a flextime work schedule.
 
This is a non-supervisory, bargaining unit position.
 
Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.

Duties

The incumbent serves as an Information Technology Specialist responsible for developing, maintaining, and monitoring the program’s IT infrastructure. The incumbent resolves complex system problems requiring coordination with several Library service units, serves as the BE expert on all back office and product support systems and related applications. The incumbent also responds directly to technical problems reported by nationwide and International customers, serves as the BE equipment Inventory and disposal expert, and makes recommendations to BE management regarding system and program improvements.    
 
Analyzes systems performance of new and existing equipment to improve system and network configurations. Diagnoses and solves complex systems’ problems. Analyzes solutions for minimizing down time to provide a stable, consistent systems’ environment Maintains BE equipment replacement plans.    
 
Defines and validates the need for proposed new systems through consultation with program officials in customer organizations. Reviews general business and functional requirements supporting the need for systems. Identifies and evaluates potential system design approaches, and develops the final technical specifications for new systems.
 
Analyzes and resolves internal and external customer support requests involving integration or configuration related issues. Supports systems involving a wide variety of different platforms, operating systems, applications, and desktop configurations. Identifies and breaks down problems using structured problem resolution approaches. Works with network specialists, applications developers, and security specialists to prevent recurring problems. Monitors the BE telephone systems, prepares work requests as needed, and checks to see if work was completed as requested. Ensures customer  technical problems are addressed promptly, particularly those relating to BE’s products and services. 
 
Researches workstation hardware, software, and telecommunications equipment to ensure network compatibility with customer program requests. Performs planning, design, and integration of systems views for compatibility. Evaluates the technical specifications and features of new products. Performs product comparisons, feasibility and cost-benefit analyses, and performance/compatibility testing. Makes implementation recommendations to management. Responsible for BE equipment Inventory, maintenance, and disposal. 
 
Manages BE database systems requiring the integration of several other systems. As necessary, assists other programs with the daily bibliographic/authority record accumulation and distribution system (BRADS/ARADS), the Voyager database system, the subscriber FTP file and server system, and several related applications. Performs physical database design, Implementation, and testing. Performs work involved in the enhancement of database management practices, such as implementing new database structures and formats or converting legacy data to new formats. Designs the logical data relationship and query structure of new databases. Participates in the design of data mining and data warehousing systems to enhance data management. 
 
Defines and allocates storage capacity in the design of the database management system (DBMS). Develops, monitors, and maintains DBMS environments and objects such as tables, indexes, and views. Plans and coordinates the migration of data to newer versions of the DBMS. Develops database deployment procedures.
 
Performs backup, restoration, reorganization, and recovery work on the databases and associated files. Monitors database performance and conducts performance tuning activities designed to optimize data management processes. Recommends performance enhancements, including increasing storage capacity and modifying interfaces. 
 
Monitors and evaluates contractor policies, practices, procedures, techniques, methods and management controls for specialized IT contracts. Provides technical evaluations of hardware and software products and makes recommendations to management. Participates in the implementation of applications developed by  vendors.