This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Legal Administrative Specialist

Department:Department Of Veterans Affairs

Agency:Veterans Benefits Administration

Job Announcement Number:VB-959694-NG

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$32,555.00 to $42,318.00 / Per Year

OPEN PERIOD:

Monday, September 16, 2013 to Wednesday, September 18, 2013

SERIES & GRADE:

GS-0901-05

POSITION INFORMATION:

Part Time 20 hours - Permanent

PROMOTION POTENTIAL:

9

DUTY LOCATIONS:

9 vacancies in the following location:
Cleveland, OH United StatesView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

Vacancy Identification Number (VIN) VB959694

OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have
borne the battle, and for his widow, and his orphan” – by serving
and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries.

The Values are Integrity, Commitment, Advocacy, Respect and Excellence (“I CARE”).

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/.

KEY REQUIREMENTS

  • You must be a U.S. citizen to apply for this job.
  • Subject to a background/suitability investigation.
  • Employees are required to have federal payments made by direct deposit.
  • A complete application package; Resume, Vet Pref (if applicable), etc.
  • A completed Occupational Questionnaire.
  • Designated and/or random drug testing may be required.

DUTIES:

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The Legal Administrative Specialist (LAS) position is located in the Veterans Service Center, of the VA Regional Office, for the Veterans Benefits Administration based in Cleveland, OH. The LAS has telephone contact with the public for the purpose of advising and providing information on Veterans benefits and their rights.

This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-09. At the GS-05 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-09. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds.

MAJOR DUTIES:

  • Counsel veterans, their dependents, and their beneficiaries via telephone regarding the full array of benefits available through the Department of Veterans Affairs, as well as non-VA benefits available through other organizations concerned with veterans.
  • Explain the types of documents necessary to facilitate timely processing of claims and provide assistance in obtaining and completing such documents and forms in accordance with the type of claim being submitted.
  • Explain decisions and reasons for the decisions made by the VA and communicate the information both orally and in writing to the veterans.
  • Perform claim-related work such as change of address, direct deposits, burial allowance claims, etc.
  • Required to talk for long periods of time.
  • Use of a computer and telephone with headset is required. etc.

PHYSICAL REQUIREMENTS: This position is primarily sedentary with some walking, standing, bending, and carrying or lightweight items (e.g. folders, claims files, etc.).

SELECTEES WILL BE REQUIRED TO ATTEND AN EIGHT (8) WEEK TRAINING SESSION UPON APPOINTMENT.

During these eight weeks you will be required to work a full-time, 40-hour per week, Monday – Friday schedule (actual times to be determined). Attendance for training is mandatory for all applicants and will be removed if an applicant misses a training day.  Once you have successfully completed training, you will be transitioned to a part-time, not-to-exceed 4 hours a day, Monday through Friday (up to 20 hours per week).

Selectees will be required to share a desk within the call center with one another and both individuals will work opposite shifts.

THIS IS A CONDITION OF EMPLOYMENT: IF YOU CANNOT COMPLY WITH THESE TERMS; MAY RESULT IN NOT BEING CONSIDERED FOR EMPLOYMENT UNDER THIS VACANCY ANNOUNCEMENT.


QUALIFICATIONS REQUIRED:

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To qualify for this position, applicants must meet all requirements by the closing date of the announcement.

GS-05: Three (3) years of progressively responsible experience general experience, one (1) year of which was equivalent to at least the GS-4 grade level in the federal service.

General Experience is that which demonstrates the ability to: Analyze problems to identify significant factors, gather pertinent data, and recognize solutions; Plan and organize work; and Communicate effectively orally and in writing. Such experience may have been gained in administrative, professional, technical, investigative, or other responsible work. Experience in substantive and relevant secretarial, clerical, or other responsible work may be qualifying as long as it provided evidence of the knowledge, skills, and abilities (KSA's) necessary to perform the duties of the position to be filled. Experience of a general clerical nature (typing, filing, routine procedural processing, maintaining records, or other nonspecialized tasks) is not creditable.

OR

Applicants may substitute education for the experience required.

GS-05: Successful completion of a full 4-year (i.e. 120 semester credit hours) course of study in any field leading to a bachelor's degree, from an accredited college or university.

It is the applicant's responsibility to provide documentation or proof that he or she has met the applicable educational requirements for substitution. Applications submitted without the required supporting documents will not be accepted. An unofficial transcript; statement from the institution's registrar, dean, or other appropriate official; or equivalent documentation is acceptable at the time of application. Education submitted must be appropriately accredited by an accrediting body recognized by the Secretary of the U.S. Department of Education. For additional information, refer to the U.S. Department of Education web site at http://www.ed.gov/.

OR

Applicants may also combine education and experience to qualify. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify.

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position. This training and/or experience MUST be reflected by descriptions of your experience in your resume.

  • Knowledge of relevant laws, regulations, functions, policies, and prociedures as they relate to claims and benefits
  • Ability to communicate orally with people from a variety of socio-economic backgrounds and varying levels of understanding.
  • Ability to prepare correspondence from standard letters and phrases.
  • Ability to analyze information in order to explain various benefits as it relates to customer inquiries..
  • Ability to effectively communicate in writing in a clear, concise, and understandable manner.
  • Ability to utilize electronic processing systems to meet customer needs by answering inquiries monitoring and updating data.
  • Ability to interpret and search out  information.
  • Ability to work under stressful conditions.
  • Ability to complete tasks thoroughly and with attention to detail.

If you are referred for consideration, you may be asked to submit additional job related information.

For more information on these qualification standards, please visit OPM's web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp.


IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Note: Evidence of your experience must be supported by detailed documentation of like duties performed in the positions listed on your resume. You will also need to provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish that you possess one or more years of the required experience at the appropriate level sought. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s).

HOW YOU WILL BE EVALUATED:

After the vacancy announcement closes, applicants are evaluated against the questionnaire responses and placed in one of the three quality categories; Best-qualified, Well-qualified, or Qualified. Qualifying Veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. All other qualified veterans will be placed at the top of the appropriate quality group, based on responses to the questionnaire.  

Veteran’s Preference: When applying for Federal Jobs, eligible Veterans should claim preference, for 5pt (TP) or 10pt (CP/CPS, XPP, XP) ...etc., on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.  Documentation is required to award preference. (See "Required Documents" section)

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as listed on page two (2) of the form.  For more information, please review the information for disabled Veterans in the application checklist  or visit http://www.fedshirevets.gov/job/vetpref/index.aspx


BENEFITS:

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Working for the Department of Veterans Affairs offers a comprehensive benefits package. This link provides and overview of the benefits currently offered. For more information please visit us at http://www.va.gov/jobs/job_benefits/benefits.asp.

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.



OTHER INFORMATION:

Receiving Service Credit for Earning Annual (Vacation) Leave:  VA may offer newly-appointed federal employees, credit for their job-related non-federal experience or active duty uniformed military service.  Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Relocation expenses are not authorized for this position.

This job opportunity announcement may be used to fill additional vacancies.



HOW TO APPLY:

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To apply for this position, you must submit a complete Application Package (See “Required Documents” section below). The complete Application Package must be submitted by 11:59 PM (EST) on Wednesday, September 18, 2013. To begin the process, click the Apply Online button, to the right of your screen and log in to your existing USAJOBS account. You will complete the occupational questionnaire online and attach your documents. Please ensure you click the Submit My Answers button at the completion of your application. Note: 1. If you have never applied through USA Jobs for a position with the Federal Civil Service, you will need to create a USA Jobs account. 2. New or updated resumes are considered "incomplete" applications until the required virus scan is cleared. 3. To change or update your application, simply reapply through My USAJOBS, before the closing date. To check the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), select Application Status and click on the more information link under the application status for this position.

If you cannot apply online through USA Jobs: You will need to complete the Occupational Questionnaire (View Occupational Questionnaire) manually by faxing your answers on the OPM 1203FX Form to (478)757-3144. The 1203FX form is only used when you are submitting your answers to the occupational questionnaire manually. You may attach all supporting documents (see “Required Documents” section below) with the 1203FX form at the same time using "Page 1 of 6" of the form as a cover page for the fax transmission. Submitting duplicate occupational questionnaires (online or 1203FX) will override prior submissions and may result in your not receiving consideration for this position. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents: If you were unable to upload your “Required Documents” to USA Jobs, after submitting your answers to the Occupational Questionnaire online, complete the required fax cover page using 959694. This cover sheet is only used when faxing the application document(s) that you were not able to upload into USA Jobs. (Do not use as a cover page for the 1203FX.) Fax your documents to (478)757-3144. Keep a copy of your fax receipt in case verification is needed. Mailed/emailed applications will not be accepted.



REQUIRED DOCUMENTS:

The following documents are accepted: a Résumé (dates, position title, compensation, and duties performed [e.g. Military Skills Translator]), responses to the Occupational Questionnaire (online or by submission of the OPM 1203FX Form), and only if it is relevant to your application; include Veterans' Preference documentation which contains dates of service and character of discharge (a DD-214 or equivalent letter from the appropriate branch of service [Military Service Record], a SF-15 Form and/or a Disability Compensation Letter (www.ebenefits.va.gov), or An unofficial college transcript from an accredited institution recognized by the U.S. Department of Education. Use this checklist to ensure you have submitted the appropriate information. Failure to submit any of the required documents may result in your not receiving credit for your Veterans Preference, Education and or Experience.

AGENCY CONTACT INFO:

Detroit DEU
Phone: (313)596-7213
Email: HRMDEU@VA.GOV
Agency Information:
HRC Baltimore
PLEASE DO NOT MAIL/EMAIL
APPLY ONLINE OR FAX ONLY
Thank You, MI
48226
USA

WHAT TO EXPECT NEXT:

After the vacancy announcement closes and a referral certificate is issued, an electronic notification letter - or e-mail - will be sent within 10 business days, to applicants who provide an e-mail address.  Otherwise, you will receive a notification letter via the U.S. Postal Service within 2 to 4 weeks.

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Job Announcement Number:

VB-959694-NG

Control Number:

351392100