This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medical Support Assistant (Monongalia County Community Based Outpatient Clinic)

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:T38H-13-53-LEB 952405

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$31,315.00 to $40,706.00 / Per Year


Tuesday, September 10, 2013 to Tuesday, September 17, 2013




Full Time - Excepted Service Permanent




1 vacancy in the following location:
Morgantown, WV United StatesView Map


United States Citizens


This position is located at the Monongalia County Community Based Outpatient Clinic (CBOC) in Morgantown, WV within the Louis A. Johnson VA Medical Center. Vacancy Identification Number (VIN) TAG:Vacancy

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  
 Note:  The full performance level of this vacancy is GS-5. The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.


  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Background and-or Security Investigation required
  • Must be US Citizen


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Major Duties: As a Medical Support Assistant you will perform receptionist duties, customer service and other duties assigned for the proper and timely teratment of patients and maintain appointment schedules for one or more outpatient clinics.  You will assist with clinic access contingency plans by adjusting appointment times, locations, or dates as well as shift patiens to other helathcare providers as conflict with staffing occurs.


Support patient safety standards using the correct Veterans Affairs indentification of all patients; explain the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients.


As front line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA.


Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests, and pdrovide the information desired using privacy rules and established clinic processes.


-All other duties assigned.


Tour of Duty: Monday-Friday 8:00am-4:30pm.


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  • U.S. citizenship.  Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.


    MSA GS-5 (Full Performance Level)


    (a)   Experienceor Education.   Oneyear of experience equivalent to the next lower grade level or 4 years ofeducation above high school.

     (b)   Assignment.    This is the full performance level forMSAs.    At this level, the MSA performs a full rangeof duties.   The MSA is responsible forscheduling appointments, including interpreting and verifying provider ordersin accordance with VHA national scheduling guidelines.   Assignments at this level include, but arenot limited to: scheduling, canceling, re-scheduling patient's appointmentsand/or consults; entering no-show information; monitoring the electronic wait list;preparing for clinic visits; monitoring both inpatient and outpatientappointments for areas of responsibility; ensuring encounter forms arecompleted in order to obtain appropriate workload credit; verifying andupdating demographics and insurance information; processing all emergency andnon-emergency transfers to other VA facilities or private hospitals; performingbasic eligibility, co-pays and preauthorization requirements for specificcoverage (i.e., TRICARE, sharing agreements, etc.).

     (c)   Demonstrated Knowledge, Skills, andAbilities.   Candidates mustdemonstrate the KSAs below:

1 .  Ability to operate computerized programs and databases in order toenter, modify and retrieve sensitive information/data into or from electronicmedical records, scheduling systems and/or reports.

2 .  Knowledge of basic medical terminology.

3 .  Ability to make appointments in a clinical setting.

4 .  Ability to work independently in the accomplishment of a wide variety ofduties, including setting priorities and coordinating work.

5 .  Ability to communicate effectively and professionally with employees atvarying grade levels.

6 .  Ability to identify customer's concerns, perform the tasks required toresolve the issue accurately and timely, and follow-up as necessary to ensure asatisfactory resolution.



Reference: VA Handbook 5005/53 Part II Appendix G45 (Dated June 7, 2012)

PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit

Physical Requirements: Work is primarily sedentary, although some physical effort may be required. Must be able to lift 15lbs.


Your application, résumé and/or supporting documentation will be verified.  Please follow all instructions carefully.  Errors or omissions may affect consideration for employment.


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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.  


This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.


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HOW TO APPLY: All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Tuesday, September 17, 2013 to receive consideration.
  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.  

To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


Important note: Applicants have the burden of producing all needed information prior to the closing of the announcement. If this requirement is not met and you are not referred to the hiring facility, you may contact the local HR office for Direct Hiring Authority options.


Required Documents

To apply for this position, you MUST provide a COMPLETE application package which includes the following (failure to provide a complete application packet will result in you not being considered for referral to the selecting official):

1. Completed online questionnaire. This is a requirement and must be completed.

2. Properly completed, signed, and dated VA Form 10-2850c, Application For Associated Health Occupations. Link to application - This is a required form and must be submitted with your application packet. Signature and date on form MUST be within one month of current date.

3. Detailed curriculum vitae/resume. This is required and must be submitted with your application packet.

4. Properly completed, signed, and dated Office of Personnel Management Optional Form 306, Declaration for Federal Employment. Please Note: If you answer 'yes' to questions 9-15, you must provide a detailed explanation for each 'yes' answer in the space provided in #16 on page 2 of the form. If additional space is needed, please utilize a separate piece of paper to complete the explanation, and include your name & last four numbers of your SSN on this separate piece of paper. Signature and date on form MUST be within one month of current date. This is a required form and must be submitted with your application. Link to form - This is a required form and must be submitted with your application packet.

5. Copy of most recent Performance Evaluation. This is Required and must be submitted with you application packet.

6. Copy of most recent SF 50, Notification of Personnel Action, that shows your status - if current or former Federal civilian employee. This is required and must be submitted with your application packet, if applicable.

7. Copy of DD 214, Certificate of Release or Discharge from Active Duty" - if prior military. Copy MUST show character of discharge. This is required and must be submitted with your application packet, if applicable.

8.  Copy of letter from a VA Regional Office that shows percentage of disability - if prior military and you have service-connected disability. This is required and must be submitted with your application packet, if applicable.

9. Properly completed OPM's Standard Form 15, Application for 10 Point Preference - if prior military and you have a service-connected disability. Link to form - This is a required form and must be submitted with your application packet, if applicable.

Faxing Applications or Supporting Documents:

You are encouraged to apply online.  Applying online will allow you to review and track the status of your application.

NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):

  1. To fax your documents, you must use the following cover page and provide the required information.  The Vacancy ID is 952405.
  2. Fax your documents to 1-478-757-3144.
If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM (EST) on Tuesday, September 17, 2013Tuesday, September 17, 2013 to receive consideration.  Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:
  1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.
  2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items  
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.


Lucas E. Bittenbender
Phone: (304)623-3461x3400
Agency Information:
VHA Clarksburg VAMC
Online Applications Accepted ONLY
Clarksburg, WV


After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

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Job Announcement Number:

T38H-13-53-LEB 952405

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