- U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
MSA GS-5 (Full Performance Level)
(a) Experienceor Education. Oneyear of experience equivalent to the next lower grade level or 4 years ofeducation above high school.
(b) Assignment. This is the full performance level forMSAs. At this level, the MSA performs a full rangeof duties. The MSA is responsible forscheduling appointments, including interpreting and verifying provider ordersin accordance with VHA national scheduling guidelines. Assignments at this level include, but arenot limited to: scheduling, canceling, re-scheduling patient's appointmentsand/or consults; entering no-show information; monitoring the electronic wait list;preparing for clinic visits; monitoring both inpatient and outpatientappointments for areas of responsibility; ensuring encounter forms arecompleted in order to obtain appropriate workload credit; verifying andupdating demographics and insurance information; processing all emergency andnon-emergency transfers to other VA facilities or private hospitals; performingbasic eligibility, co-pays and preauthorization requirements for specificcoverage (i.e., TRICARE, sharing agreements, etc.).
(c) Demonstrated Knowledge, Skills, andAbilities. Candidates mustdemonstrate the KSAs below:
1 . Ability to operate computerized programs and databases in order toenter, modify and retrieve sensitive information/data into or from electronicmedical records, scheduling systems and/or reports.
2 . Knowledge of basic medical terminology.
3 . Ability to make appointments in a clinical setting.
4 . Ability to work independently in the accomplishment of a wide variety ofduties, including setting priorities and coordinating work.
5 . Ability to communicate effectively and professionally with employees atvarying grade levels.
6 . Ability to identify customer's concerns, perform the tasks required toresolve the issue accurately and timely, and follow-up as necessary to ensure asatisfactory resolution.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Reference: VA Handbook 5005/53 Part II Appendix G45 (Dated June 7, 2012)
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Physical Requirements: Work is primarily sedentary, although some physical effort may be required. Must be able to lift 15lbs.
HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.