This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Information Technology Specialist (Customer Support)

Department:Department Of Justice

Agency:Offices, Boards and Divisions

Job Announcement Number:NSD-13-945142(ALT)DEU

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$51,630.00 to $81,204.00 / Per Year

OPEN PERIOD:

Tuesday, September 17, 2013 to Friday, September 27, 2013

SERIES & GRADE:

GS-2210-09/11

POSITION INFORMATION:

Full Time - Permanent

PROMOTION POTENTIAL:

11

DUTY LOCATIONS:

5 vacancies in the following location:
Washington DC, DC United StatesView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

Are you interested in a rewarding and challenging career? Join the U.S. Department of Justice!!

This position is located in the U.S. Department of Justice (DOJ), National Security Division (NSD), Executive Office.

NSD is responsible for supervising the enforcement of all federal criminal laws related to counterterrorism and counterespionage, except those specifically designed to other divisions.  NSD also serves as the Department of Justice’s (DOJ) liaison to the United States Intelligence Community (USIC) and the USIC before the Foreign Intelligence Surveillance Court.  In addition, NSD advises the Attorney General regarding all matters of National Security Policy.

  • One or more positions may be filled using this vacancy.
  • Filling this position is subject to funding availability.
  • You must meet all qualifications requirements by the closing date of this announcement.
  • Only experience obtained by the closing date of this announcement will be considered.

KEY REQUIREMENTS

  • You must be a U.S. Citizen or National.
  • You must be able to obtain and maintain Top Secret Security Clearance.
  • Selective Service Registration is required, as applicable.
  • You may be subjected to undergo a urinalysis for a drug test.
  • Moving and Relocation Expenses are not authorized
  • Resume and supporting documents (See How To Apply Section).

DUTIES:

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Configures, troubleshoots, test and maintain hardware and software to ensure the availability and functionality of the systems.  Schedules and coordinates the acquisition, upgrade and maintenance of customer workstations.  Oversee the recovery of data in the event of hardware or software failure and prepare standard log-in scripts and establishes network access protocols to ensure customers gain local or remote access.  Plans and delivers customer support services, including installations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.  Researches and/or analyzes information technology (IT) problems, issues, or program requirements relative to promoting products and services to agency mission area programs.  Plan the sequence of actions necessary to accomplish assignments which entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. Ability to analyze information technology equipment for compatibility with enterprise architecture requirements and organizational business needs.  Knowledge of computer hardware/software technologies; and monitoring state-of-the art IT development and make recommendations on how to address trends, new technologies, and/or develop alternative approaches.


QUALIFICATIONS REQUIRED:

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For Grade 9: Basic requirement for the GS-9 level requires IT-related experience that demonstrates each of the following four competencies and one year of specialized experience equivalent to the GS-7 level.
Attention to Detail
Customer Service
Oral Communication
Problem Solving

 

Examples of specialized experience for grade 9 typically include:
Having knowledge of IT requirements and techniques sufficient to carry out project assignments consisting of several related tasks.


Developing minor modifications to parts of a system on the basis of detailed specifications.
Work that involves analyzing the interrelationships of pertinent components of a system.
Planning the sequence of actions necessary to accomplish the assignment and is personally involved in a segment of the overall project.
 

 

Substitution of Education for Experience at Grade 9: A master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree.
All academic degrees and coursework must be from accredited or pre-accredited institutions
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

 

For Grade 11:  Basic requirement for the GS-11 level requires IT-related experience that demonstrates each of the following four competencies and one year of specialized experience equivalent to the GS-9 level.
Attention to Detail
Customer Service
Oral Communication
Problem Solving
 

 

Examples of specialized experience for grade 11 typically include:
Diagnosing and resolving problems in response to customer reported incidents.
Researching, evaluating and providing feedback on problematic trends and patterns in customer support requirements.

Developing and maintaining problem tracking and resolution databases.
Installing, configuring, troubleshooting and maintaining customer hardware and software.
Developing and managing customer service performance requirements.

 

Substitution of Education for Experience at Grade 11:  A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.
All academic degrees and coursework must be from accredited or pre-accredited institutions
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.


 

 

HOW YOU WILL BE EVALUATED:

For announcements open to All U.S. Citizens:  Your application will be evaluated and rated under DOJ's Category Rating and Selection Procedures.  Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement.  If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the online assessment questionnaire.  If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job.  Your application will then be placed in one of three categories: Best Qualified, Well Qualified, or Qualified.  Names of all candidates in the best qualified category will be sent to the hiring official for employment consideration. Candidates within the best qualified category who are eligible for veteran preference will receive selection priority over non-veteran preference eligibles.


BENEFITS:

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The Department of Justice offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System. This link provides an overview of the benefits currently offered to Federal employees: http://www.usajobs.gov/EI/benefits.asp#icc.

Conditions of Employment:

  1. Entrance on duty is contingent upon completion of a pre-employment security investigation.
  2. DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
  3. All male applicants born after December 31, 1959, must have registered for the selective service (see http://www.sss.gov/) If selected for this position, the applicant must sign a statement certifying his registration, or the applicant must demonstrate exempt status under the Selective Service Law.



OTHER INFORMATION:

Interagency Career Transition Plan (ICTAP).  The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies.  If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if:  1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy.  To be well qualified, you must satisfy all

qualification requirements for the vacant position and rate equivalent to the highly qualified or better category using established category rating criteria.  You must provide proof of eligibility with your application to receive selection priority.  Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form.  Additional information about ICTAP eligibility is at http://opm.gov/ctap/index.asp

 

Veteran Preference:   If you are entitled to veteran preference, you should indicate the type of veteran preference you are claiming on your résumé.     

In order to verify your veteran preference entitlement, please submit a copy of the Member Copy 4 of your DD-214 (Certificate of Release or Discharge from Active Duty); official statement of service from your command if you are currently on active duty; or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that shows your military service was performed under honorable conditions.

In addition, if you are a disabled veteran, a Purple Heart recipient, or widow/widower of a veteran, the spouse of a disabled veteran or the natural mother of a disabled or deceased veteran, you must submit a Standard Form (SF) 15, "Application for 10-Point Veteran Preference," and the other required documentation identified on the reverse side of the SF-15 to support your preference claim.

 

Five points may be added to the eligible ratings of veterans who:  Entered the  military service prior to October 14, 1976; served on active duty during the Gulf War between August 2, 1992, regardless of where the person served; or served in a military action for which they received a campaign badge or expeditionary medal.  Medal holders and Gulf War veterans must have served continuously for at least 24 months or the full period for which called or ordered to active duty.  Ten points may be granted to the eligible's rating of disabled veterans; Purple Heart recipients; spouses or mothers of a 100 percent disable veteran; or the widows, widowers or mothers of a deceased veteran.

   

Although veteran preference points are not assigned under the category rating procedures described under "How You Will Be Evaluated," veteran preference eligibles are listed ahead of non-veterans within each category for which they are qualified.   In addition, qualified veterans with a compensable service-connected disability of 10% or more are placed at the top of the highest quality category (i.e. Best Qualified).

 

EEO Statement:

The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or other non-merit factor.

 

Schedule A:

The Department of Justice welcomes and encourages applications from persons with disabilities and is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973 to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within the Department.

 

Reasonable Accommodation Statement:

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

 

 



HOW TO APPLY:

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To apply for this position, you must provide a complete Application Package which includes:

1. Your Résumé
2. A complete Occupational Questionnaire
3. Additional Required Documents (see Required Documents section below)

The complete Application Package must be submitted by 11:59 PM (EST) on Friday, September 27, 2013.

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account.  Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
 
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

To fax supporting documents you are unable to upload, complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID 945142.  Fax your documents to 1-478-757-3144.

If you cannot apply online:

1. Click the following link to view and print the occupational questionnaire  View Occupational Questionnaire,
2. Print this 1203FX form to provide your response to the occupational questionnaire
http://www.opm.gov/forms/pdfimage/opm1203fx.pdf, and
3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.

 

Instructions for answering the questions in the Occupational Questionnaire: If you are applying to this announcement by completing the OPM 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.

 

 



REQUIRED DOCUMENTS:

·  Resume showing relevant experience (cover letter optional).

·  Veteran preference documentation, if applicable.

·  CTAP/ICTAP documentation, if applicable.

 

Submitting Documents:  

You are encouraged to apply online.  Applying online will allow you to review and track the status of your application.  If you applied online and your application is complete, DO NOT fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible. 

To verify uploaded documents have been processed, please wait one hour to ensure they have cleared the virus scan. You can verify that your uploaded documents are attached to your application by checking the Details tab of your Application Manager account https://applicationmanager.gov/ for this vacancy announcement.  Your documents will display under the Details tab in the Document area. If you completed the occupational questionnaire online and are unable to upload supporting document(s), you may fax your supporting documents by following the procedures outlined below:

1. To fax your documents, you must use the following cover page http://staffing.opm.gov/pdf/usascover.pdf and provide the required information.  The Vacancy ID is TAG:VacancyID

2. Fax your documents to 1-478-757-3144.

If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM (EST) on  TAG:Closing Date to receive consideration.  Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:

1. Click the following link to view and print the occupational questionnaire TAG:Link to Full Questionnaire

2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items http://www.opm.gov/forms/pdfimage/opm1203fx.pdf

3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.

 

 

AGENCY CONTACT INFO:

Angela L. Tucker
Phone: (202)616-3716
Email: ANGELA.L.TUCKER2@USDOJ.GOV
Agency Information:
Justice Management Division
145 N Street NE suite 9W 300
Washington, DC
20530

WHAT TO EXPECT NEXT:

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful.  After a review of your complete application is made you will be notified of your rating and or referral to the hiring official.  If further evaluation or interviews are required you will be contacted.  After making a tentative job offer, we will conduct a suitability/security background investigation.  We expect to make a final job offer within 80 days after the closing date of the announcement.

 


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Job Announcement Number:

NSD-13-945142(ALT)DEU

Control Number:

351217600