· U.S. citizenship.
· Proficient In the English Language
One year of
experience equivalent to the next lower grade level (GS-5).
Demonstrated Knowledge, Skills, and Abilities. Candidates must
demonstrate the KSAs below:
Ability to collaborate, communicate, set priorities, and organize the work in
order to meet deadlines, ensuring compliance with established processes,
policies, and regulations.
Ability to communicate tactfully and effectively, both orally and in writing,
in order to meet program objectives. This may include preparing reports in
various formats and presenting data to various organizational levels.
3. Advanced knowledge of the
technical health care process as it relates to access to care.
Advanced knowledge of managing a clinic. This includes independently utilizing
reference sources, decision making, and empowering the team to collaborate and
resolve problems within a complex systems environment.
Advanced knowledge of policies and procedures associated with operational
activities that affect the patient flow, patient care, and the revenue process.
6. Advanced knowledge of medical
terminology due to the technical nature of language utilized by clinicians.
VA Handbook 5005 at http://vaww.va.gov/OHRM/Directives-Handbooks/Documents/5005.pdf (also available in the local Human Resources Office)
In describing your experience, please be clear and specific. We may not make assumptions regarding your experience. Please include the starting and end date including the month and year for each position listed on your resume. Also, for each job listed on your resume, state whether the position was full-time, part-time, or occasional and how many hours were worked.
Demands involve standing, walking, bending,
sitting, filing, listening, etc. It
may require occasional physical movement of cartons of paper and stacks of medical records
. There is a emotional stress involved when dealing with the applicants
and the general public, as well as professional
staff and Medical Center personnel
both by personal contact and telephone. Incumbent is routinely
required to deal with confused, debilitated, or verbally
and must remain professional, tactful
, and friendly at all times regardless of the Veteran's
Applicants please note: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 (showing type of discharge) or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx.
Probationary Period: You may be required to complete a one year probationary period.
HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.