Job Overview

Summary

Our mission: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan," - by serving and honoring the men and women who are America's Veterans.

YOU CAN MAKE A DIFFERENCE

Every job at the VA impacts the Veterans that we serve. You can be part of that team, helping to make sure that our Veterans receive the top-quality care they deserve.

Location: This position is within the Denver Acquisitions and Logistics Center at Golden, CO

More selection(s) may be made from this announcement should the need arise. 

Area of Consideration. To be eligible under Merit Promotion, you must have an eligibility listed below:  

Competitive Merit Promotion:

  • Transfer or Reinstatement eligibles: current Federal or former employees with career or career-conditional appointments in the competitive service that hold, or have held a career or career-conditional position at a lower grade level as the position being announced. An SF-50 must show appointment in the competitive service.
  • Veterans Employment Opportunity Act (VEOA) eligibles.  

Non-Competitive Merit Promotion:

  • ICTAP/CTAP eligibles
  • Disabled veterans receiving 30% or more disability compensation from the VA
  • Individuals with severe disabilities (eligible for Schedule A appointments)
  • Individuals eligible under other non-competitive appointment authorities such as: Military spouses under E.O. 13473; Certain former overseas employees; Present and former Peace Corps, Vista or Action volunteers; Former White House staff; Present and former Foreign Service officers and employees; Certain National Guard technicians.
  • Current and former Federal employees who meet the established criteria outlined in an Office of Personnel Management Interchange Agreement
  • Transfer or reinstatement eligibles that hold, or have previously held a career or career-conditional position at the same or higher grade level with the same or higher promotion potential as the position being announced.
  • Veterans Recruitment Authority (VRA), allows appointments of eligible veterans up to the GS-11 level. 

Note: This position is also being announced under VY-13-JS-956198-DEU to all U.S. citizens. Applicants who meet the eligibility criteria are encouraged to apply under both announcements.  

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities (i.e. intellectual disabilities, severe physical disabilities, or psychiatric disabilities) and/or Disabled Veterans with a compensable service-connected disability of 30% or more.

Duties

This position is located in the Hearing Aid Repair Lab Section Major Duties

·         Responsible for the placement of all hearing aid service/orders received at the Denver Acquisition & Logistics Center.

·         Apply hearing aid knowledge to customer requests to determine accurate repair order descriptions.

·         Define and describe the hearing aid malfunction or other service required on the repair service delivery order.

·         Process repair orders in accordance with established timeliness standards.

·         Perform quality control on commercially repaired hearing aids using sound measurement test instruments, visual inspection, listening operational checks and manufacturer's technical data.

·         Initiates, maintains, and disposes of computer records for veterans and medical facilities.

·         Build positive and professional relationships with patients, health care facility medical staff, and member of various service organizations.

View Assessment Questions