Job Title: Supervisory Human Services Specialist, GS-301-12Job Announcement Number: MG-2013-15505-SLC-954093COR
Department: Department Of Homeland Security
Agency: Federal Emergency Management Agency
This position is closed and no longer accepting online applications through USAJOBS.
The contents of the announcement can still be viewed.
/ Per Year
Tuesday, September 03, 2013 to
Monday, September 09, 2013
SERIES & GRADE:
Full Time -
Temporary NTE 2 Years
2 vacancies in the following location:
Winchester, VA United StatesView Map
WHO MAY APPLY:
United States Citizens
Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.
When disaster strikes, America looks to FEMA. Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. The Federal Emergency Management Agency (FEMA) prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce.
Who May Apply
- All U.S. Citizens
- For definitions of terms found in this announcement, please click here
This position is ideal for a professional who has experience as a lead or a supervisor in a high volume customer contact center that provides help to disaster assistance applicants. This position starts at a salary of $74,872.00 (GS-12 step 1). Full performance level of this position is at the GS-12. Apply for this exciting opportunity to become a member of the National Processing Service Center Division in the Recovery Directorate!
This position is being announced under FEMA's CORE Program (Cadre of On-call Response/Recovery employees). These positions are authorized under P.L. 93-288 to perform temporary disaster work and are funded from the Disaster Relief Fund. Appointments are excepted service, temporary appointments. This is a 2 year temporary appointment in the Excepted Service.
EMERGENCY ASSIGNMENT: For all nonbargaining unit positions, the following applies: Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.
Relocation expenses are not authorized for this position.
- You must be a U.S. citizen to apply for this position.
- You must be able to obtain Public Trust background compliance.
- You may be required to undergo periodic drug testing.
- This position may require occasional non-emergency travel.
- Direct Deposit is mandatory.
- Males born after 12/31/59 - Selective Service Registration required.
DUTIES:Back to top
In this position, you will ensure that program policies and procedures are implemented in support of the National Processing Service Center Division's disaster assistance activities. Typical duties include:
- Provide day-to-day supervision of the assigned registration/helpline/processing operations in support of the delivery of disaster assistance for individual assistance in accordance with the Robert T. Stafford Disaster Relief and Emergency Act.
- Use the agency's National Emergency Management Information System (NEMIS) software to enter and retrieve information to respond to inquiries from applicants concerning the status of disaster applications.
- Analyze the procedures for Disaster Housing and Other Needs assistance processing in order to effect timely improvements and develop recommendations for changes in policies and procedures.
- Monitor, review and evaluate the effectiveness and efficiency of the NPSC in serving disaster victims.
- Administer the laws, policies, rules, regulations or other directives governing emergency management programs.
QUALIFICATIONS REQUIRED:Back to top
You qualify for this position at the GS-12 level if you possess the following:
One full year of specialized experience at or equivalent to the GS-11 federal grade level. Specialized experience is described as experience in determining the eligibility criteria for the full range of disaster assistance programs administered by federal agencies and voluntary relief organizations in order to assure that callers are referred to the appropriate agencies, as well as knowledge of the principles, policies and standards of a high volume inbound customer call center.
In addition, because this is a supervisory position, candidates must have demonstrated in their work experience or training that they possess, or have the potential to develop, the qualities of successful supervision, such as:
- Assigning and reviewing the work of subordinates, training and working effectively with subordinates from a variety of backgrounds and with different levels/areas of training
- Producing the quality and quantity of work expected within set limits of cost and time
- Developing improvements in or designing new work methods and procedures within their teams
- Coordinating and integrating the work activities and resources of several organizational segments or of several different projects
The qualification requirements listed above must be met within 30 calendar days of the closing date of this announcement.
Candidates may not substitute education for the required specialized experience in order to qualify for this position.
Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation for Public Trust as a condition of placement into this position. This may include a review of financial issues, such as delinquency, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.
HOW YOU WILL BE EVALUATED:
We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. All applicants will be evaluated based on responses to the Job Questionnaire for the announcement. Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire.
If you are qualified, you may be referred to the hiring manager for consideration and may be called for an interview. To preview the Assessment Questionnaire, click the following link: View Assessment Questions