This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Supervisory Human Services Specialist, GS-301-12

Department:Department Of Homeland Security

Agency:Federal Emergency Management Agency

Job Announcement Number:MG-2013-15505-SLC-954093COR

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$74,872.00 to $97,333.00 / Per Year

OPEN PERIOD:

Tuesday, September 03, 2013 to Monday, September 09, 2013

SERIES & GRADE:

GS-0301-12

POSITION INFORMATION:

Full Time - Temporary NTE 2 Years

PROMOTION POTENTIAL:

12

DUTY LOCATIONS:

2 vacancies in the following location:
Winchester, VA United StatesView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

When disaster strikes, America looks to FEMA. Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. The Federal Emergency Management Agency (FEMA) prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce.

Who May Apply

  • All U.S. Citizens
  • For definitions of terms found in this announcement, please click here

This position is ideal for a professional who has experience as a lead or a supervisor in a high volume customer contact center that provides help to disaster assistance applicants.  This position starts at a salary of $74,872.00 (GS-12 step 1).  Full performance level of this position is at the GS-12.  Apply for this exciting opportunity to become a member of the National Processing Service Center Division in the Recovery Directorate!

This position is being announced under FEMA's CORE Program (Cadre of On-call Response/Recovery employees).  These positions are authorized under P.L. 93-288 to perform temporary disaster work and are funded from the Disaster Relief Fund.  Appointments are excepted service, temporary appointments.  This is a 2 year temporary appointment in the Excepted Service. 

EMERGENCY ASSIGNMENT:  For all nonbargaining unit positions, the following applies:  Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites.  All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

Relocation expenses are not authorized for this position.

KEY REQUIREMENTS

  • You must be a U.S. citizen to apply for this position.
  • You must be able to obtain Public Trust background compliance.
  • You may be required to undergo periodic drug testing.
  • This position may require occasional non-emergency travel.
  • Direct Deposit is mandatory.
  • Males born after 12/31/59 - Selective Service Registration required.

DUTIES:

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In this position, you will ensure that program policies and procedures are implemented in support of the National Processing Service Center Division's disaster assistance activities.  Typical duties include:

  • Provide day-to-day supervision of the assigned registration/helpline/processing operations in support of the delivery of disaster assistance for individual assistance in accordance with the Robert T. Stafford Disaster Relief and Emergency Act.
  • Use the agency's National Emergency Management Information System (NEMIS) software to enter and retrieve information to respond to inquiries from applicants concerning the status of disaster applications.
  • Analyze the procedures for Disaster Housing and Other Needs assistance processing in order to effect timely improvements and develop recommendations for changes in policies and procedures.
  • Monitor, review and evaluate the effectiveness and efficiency of the NPSC in serving disaster victims.
  • Administer the laws, policies, rules, regulations or other directives governing emergency management programs.


QUALIFICATIONS REQUIRED:

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You qualify for this position at the GS-12 level if you possess the following:

One full year of specialized experience at or equivalent to the GS-11 federal grade level. Specialized experience is described as experience in determining the eligibility criteria for the full range of disaster assistance programs administered by federal agencies and voluntary relief organizations in order to assure that callers are referred to the appropriate agencies, as well as knowledge of the principles, policies and standards of a high volume inbound customer call center.

In addition, because this is a supervisory position, candidates must have demonstrated in their work experience or training that they possess, or have the potential to develop, the qualities of successful supervision, such as:

  • Assigning and reviewing the work of subordinates, training and working effectively with subordinates from a variety of backgrounds and with different levels/areas of training
  • Producing the quality and quantity of work expected within set limits of cost and time
  • Developing improvements in or designing new work methods and procedures within their teams
  • Coordinating and integrating the work activities and resources of several organizational segments or of several different projects

The qualification requirements listed above must be met within 30 calendar days of the closing date of this announcement.


Candidates may not substitute education for the required specialized experience in order to qualify for this position.

Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation for Public Trust as a condition of placement into this position. This may include a review of financial issues, such as delinquency, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.

HOW YOU WILL BE EVALUATED:

We will review your resume and supporting documentation to ensure you meet the basic qualification requirements.  All applicants will be evaluated based on responses to the Job Questionnaire for the announcement. Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire.

If you are qualified, you may be referred to the hiring manager for consideration and may be called for an interview.  To preview the Assessment Questionnaire, click the following link:  View Assessment Questions


BENEFITS:

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DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to www.dhs.gov/careers and select “benefits.”



OTHER INFORMATION:

This announcement may be used to fill one or more vacancies.



HOW TO APPLY:

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To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Requested Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Monday, September 09, 2013 to receive consideration.

Applying Online:

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click the Submit My Answers button to submit your application package.
  3. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
  4. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

Faxing Applications or Supporting Documents:

You are encouraged to apply online. Applying online will allow you to review and track the status of your application.

NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):

  1. To fax your documents, you must use the following cover page http://staffing.opm.gov/pdf/usascover.pdf and provide the required information. The Vacancy ID is 954093.
  2. Fax your documents to 1-478-757-3144.

If you cannot complete the Application Package online, you may fax all of your materials. The complete application package must be submitted by 11:59 PM (EST) on Monday, September 09, 2013 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:

  1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.
  2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items http://www.opm.gov/forms/pdfimage/opm1203fx.pdf.
  3. Fax all six pages of the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.


REQUIRED DOCUMENTS:

  1. Your résumé
  2. Your responses to the job questionnaire View Assessment Questions
  3. Are you a current or former Federal employee?  You are encouraged to submit a copy of your most recent SF-50, Notification of Personnel Action, that shows your current/former grade and step.

AGENCY CONTACT INFO:

Sherry Cook
Phone: (800)879-6076
TDD: (800)877-8339
Email: SHERRY.COOK@FEMA.DHS.GOV
Agency Information:
DHS FEMA HCD Talent Acquisition and Processing
PO Box 9900
Winchester, VA
22604

WHAT TO EXPECT NEXT:

Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on “Application Status,” and then click “More Information.” We expect to make a final job offer within 30 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.

For more information on applying for Federal employment, please click here


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Job Announcement Number:

MG-2013-15505-SLC-954093COR

Control Number:

350794000