This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medical Support Assistant

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:HYB 13-953942-72

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$34,907.00 to $45,376.00 / Per Year

OPEN PERIOD:

Friday, August 30, 2013 to Tuesday, September 10, 2013

SERIES & GRADE:

GS-0679-06

POSITION INFORMATION:

Full Time - Excepted Service Permanent

DUTY LOCATIONS:

2 vacancies in the following location(s):
Cadillac, MI United StatesView Map
Grayling, MI United StatesView Map
Traverse City, MI United StatesView Map
Gaylord, MI United StatesView Map
Oscoda, MI United StatesView Map
More Locations  (4)

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

Vacancy Identification Number (VIN): 953942

To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. 

 

Michigan is in the heart of the Great Lakes region, a diverse, medically-advanced community that is the gateway to Michigan's famous four seasons recreational opportunities, such as hunting, skiing, and boating. With an affordable cost of living, exemplary public schools, and various museums, you can spend your winters in snow and your summers on sandy beaches, all while serving America's heroes.

Note:  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the step at which the candidate will be placed in that specific grade.  The salary is based on the grade and step approved for the selected candidate.

 

Special Employment Consideration:  VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more.

 

VA professionals feel good about their careers and their ability to balance work and home life.  VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.

For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/

KEY REQUIREMENTS

  • U. S. Citizenship
  • Must pass pre-employment examination
  • English Language Proficiency required
  • Designated and-or Random Drug Testing may be required
  • Background and-or Security Investigation required

DUTIES:

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This position provides medical administrative support to one or more outpatient clinics and is an integral member of the outpatient clinic team to effectively carry out day-to-day administrative operations of the clinic. The incumbent is responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient. This includes updating and verifying demographic information, scheduling appointments, collecting insurance information, data entry, administratively managing consultation requests and the electronic waiting list, and notifying the patient of his/her scheduled appointment.

 

Schedule:

          May vary between three eight hour schedules:

7:30 am to 4:00 pm

8:00 am to 4:30 pm

8:30 am to 5:00 pm

This position may be located at one of the following clinics: Alpena, Bad Axe, Cadillac, Cheboygan, Clare, Gaylord, Grayling, Oscoda or Traverse City.  

Relocation assistance is not authorized for this position


QUALIFICATIONS REQUIRED:

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Basic Requirements:  

·         U.S. citizenship.  

·         English language proficiency

 

 

Grade Determinations:

 

Specialized Experience for GS-06 Level:   

 

Must possess a minimum of 3.5 years of specialized experience in a Medical Support Assistant role or its equivalent. Examples of specialized experience are:

 

Working with an interdisciplinary coordinated care team in a clinical setting

Coordinating patient flow for an entire clinic

Sharing information between providers to ensure follow up care is coordinated appropriately

 

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

 

1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

 

2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.

 

3. Advanced knowledge of the technical health care process as it relates to access to care.

 

4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

 

5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

 

6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

 

 

In describing your experience, please be clear and specific. We may not make assumptions regarding your experience. Please include the starting and end date including the month and year for each position listed on your resume. Also, for each job listed on your resume, state whether the position was full-time, part-time, or occasional and how many hours were worked.

 

References : VA Handbook 5005 at http://www.va.gov/ohrm/joblistings/VAQualStds.doc (also available in the local Human Resources Office) and OPM Group Coverage Qualification Standard for Professional and Scientific Positions at http://www.opm.gov/qualifications/standards/IORs/GS0100/0185.htm.

 

Physical Requirements: 

Position requires some walking, standing, bending, and prolonged periods of sitting, as well as emotional stability to handle difficult problem solving situations.

Administrative tasks are primarily sedentary. Incumbent may need to meet with veterans and families who may be emotional, confused or overwhelmed due to circumstances encountered.


Applicants please note:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veterans' Preference:

When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 (showing type of discharge) or other proof prior to appointment to document entitlement to preference.  For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx.

 

Probationary Period: You may be required to complete a one year probationary period.

HOW YOU WILL BE EVALUATED:

Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.   You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.


BENEFITS:

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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at http://www.va.gov/JOBS/Job_Benefits/benefits.asp.



OTHER INFORMATION:

This job opportunity announcement may be used to fill additional vacancies.

 

This position is in the Excepted Service and does not confer competitive status. 

 

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.   VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.

 

Equal Employment Opportunity: Actions to fill this position will not be based on discriminatory factors such as sex, race, color, national origin, lawful political affiliation, marital status, physical handicap, age, gender identity, or expression, which are prohibited by law.

 

Reasonable Accommodations: Department of Veterans Affairs provides reasonable accommodation to applicants and employees with disabilities. If you need reasonable accommodations for any part of the applicant and hiring process, please notify Ms. Beth Keyser, Selective Placement Coordinator at (989) 497-2500, extension 13084. Reasonable accommodation decisions are made on a case-by-case basis.



HOW TO APPLY:

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To begin the process, click the Apply Online button at the right side of this screen to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

 

You must include VA Form 10-2850c in your application package to be considered for this vacancy.   You may upload the completed form to your USAJOBS or Application Manager account if you apply online.  Then you can use the uploaded form again and again when applying for future vacancies.  Please see this guide (http://www4.va.gov/OHRM/joblistings/uploading-and-using-documents-online.doc) for more information on uploading and re-using the form in your applications.  Other required forms and documents can also be saved in your account and used the same way.  Applicants are urged to apply online; this process is much easier and faster.

 

Note: To return to a previously Saved or Incomplete application, just reapply through your account in USAJOBS.  Check your account (https://my.usajobs.gov/Account/Login) to see the status of your application after applying, including any messages that may have been sent to you.

 

If you cannot apply online:

 

1.       Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.

2.       Print this 1203FX form to provide your response to the occupational questionnaire: http://www.opm.gov./forms/pdf_fill/OPM1203fx.pdf.

3.       Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.

4.       Keep a copy of your fax receipt in case verification is needed.

 

To fax supporting documents you are unable to upload:

1.       Complete this cover page  http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID: 953942.  You must use this fax cover sheet in order for your documents to be matched with your online application.

2.       Fax your documents to (478)757-3144.

 

The complete Application Package must be submitted by 11:59 PM (EST) on Friday, September 20, 2013.



REQUIRED DOCUMENTS:

You must provide a complete Application Package which includes:

 

1.       CV or Resume.

2.       VA Form 10-2850c - Application for Associated Health Occupations (Available at  http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (required).

3.       If you are unable to apply on-line the Occupational Questionnaire is required.  If you were able to successfully apply on-line, this is not required.

4.       If prior military service, include all copies of your DD Forms 214 or proof of service (required).   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf).  

5.       If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action. (required).

 

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guideto-career-transition/

AGENCY CONTACT INFO:

Kimberly Laitila
Phone: (989)497-2500x13079
Email: KIMBERLY.LAITILA@VA.GOV
Agency Information:
VHA Saginaw VAMC
Department of Veterans Affairs
HRMS 05
1500 Weiss Street
Saginaw, MI
48602

WHAT TO EXPECT NEXT:

After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

Additional Duty Location Info

2 vacancies in the following locations:
Cadillac, MI United StatesView Map
Grayling, MI United StatesView Map
Traverse City, MI United StatesView Map
Gaylord, MI United StatesView Map
Oscoda, MI United StatesView Map
Clare, MI United StatesView Map
Cheboygan, MI United StatesView Map
Bad Axe, MI United StatesView Map
Alpena, MI United StatesView Map

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Job Announcement Number:

HYB 13-953942-72

Control Number:

350777900