Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management's website located at: http://www.opm.gov/qualifications.
There is no education requirement or substitution of education for experience.
You must have IT-related experience demonstrating each of the following four competencies:
1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
SPECIALIZED EXPERIENCE: GS-12: One full year (52 weeks) of specialized experience equivalent to the (GS-11) of the Federal service. Such experience is defined as follows: managing and supporting remote data acquisition (e.g., seismic monitoring sites and sea level recording instruments) and communication systems; maintaining and configuring LAN/WAN equipment; and securing IT environments in accordance with appropriate policies.
SPECIALIZED EXPERIENCE: GS-13: One full year (52 weeks) of specialized experience equivalent to the (GS-12) of the Federal service. Such experience is defined as follows: Administering ADP systems (e.g., patching, upgrading, scanning, and maintaining Windows and Linux computer systems); managing and supporting remote data acquisition (e.g., seismic monitoring sites and sea level recording instruments) and communication systems; maintaining and configuring LAN/Wan equipment; and securing IT environments in accordance with appropriate policies.
HOW YOU WILL BE EVALUATED:
We will review your resume, optional cover letter and supporting documentation to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the vacancy announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions) and place you in one of the three pre-defined categories. The categories are “gold”, “silver” and “bronze”. However, your resume or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered. Candidates place in the “gold” category will be identified for referral to the hiring manager and may be invited for an interview.How you will be evaluated for preference eligibility: Within each category, those entitled to veterans’ preference will be listed at the top of the pre-defined category for which they are placed. Preference eligible with a service-connected disability of 10% or more will be listed at the top of the highest quality category (gold) depending on the position and grade level of the job. For more information on Category Rating, please go to
The scored occupational questionnaire will evaluate you on the following competencies; please do not provide a separate written response:
* Expert knowledge of systems theory, interface and operating characteristics, configuration management, operating system software maintenance, and the software development life cycle.
*Knowledge of maintenance and logistic support of complex computer, telecommunications, and data acquisition systems (e.g. seismic monitoring sites and sea level recording instruments).
*Skill and ability in the supervision and direction of a small electronics maintenance and IT support staff.
*Knowledge of interactive systems operations and management concepts and procedures; software development and maintenance, module replacement, and recovery techniques; hardware and software configuration, and data base maintenance procedures.
*Ability to interpret complex documentation such as technical manuals, system software manuals, block diagrams, and schematics.
*Ability and skill in interpersonal relationships to enable effective contractor interface and effective supervision.
For more information about Category Rating, please go to: Category Rating
To preview questions please click here.