This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Supervisory Program/Management Analyst

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:OF-13F-195-950686-VMD

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$81,823.00 to $106,369.00 / Per Year


Friday, August 30, 2013 to Thursday, September 05, 2013




Full Time - Permanent


1 vacancy in the following location(s):
Buffalo, NY United StatesView Map
Canandaigua, NY United StatesView Map
Rochester, NY United StatesView Map
Syracuse, NY United StatesView Map
Albany, NY United StatesView Map
More Locations  (1)


Status Candidates (Merit Promotion and VEOA Eligibles)


Vacancy ID# 950686 


OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have borne the battle, and for his widow, and his orphan” – by serving and honoring the men and women who are America’s Veterans.


How would you like to become a part of a team providing compassionate care to Veterans?


As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to”]

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more.

NOTE:  This recruitment is for one Virtual position with VISN 2. This vacancy will be filled at one of the duty stations listed.


Relocation Expenses: Relocation expenses are not authorized for this position.


  • Relocation Expenses Not Approved
  • U.S. Citizenship
  • Must pass pre-employment examination.
  • Background and/or Security Investigation may be required.
  • Designated and-or Random Drug Testing may be required
  • Must be proficient in written and spoken English


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Major Duties: The Director of Call Center Evaluation works within the framework of the Program Evaluation Centers of the Office of Mental Health Operations (OMHO). The Evaluation Centers are responsible for providing strategic guidance in program evaluation to improve the quality and availability of mental health care for over one million veterans with mental health conditions and related problems such as suicidality and homelessness. They provide this guidance directly to the Office of Mental Health Operations, but also have Mental Health Services, the Office of Suicide Prevention, and the Homeless Program Office as primary customers.

The principal responsibilities of this position will be to lead program planning and evaluation activities for the Veterans Crisis Line and the National Call Center for Homeless Veterans, and to characterize the need for resources and their allocation, the need for services, the services provided, and the outcomes of services in terms of call volume, lost and dropped calls, quality, efficiency, and effectiveness.

The incumbent serves as the operations management lead for the call center program management, analysis, projections and evaluations. While s/he reports to the Senior Consultant for Mental Health Program Analysis (an SES level position) for the general conduct of operations management and evaluation studies, s/he makes major contributions to the design, formulation, and implementation of the evaluation program independently of supervision.

The incumbent works to ensure that stakeholder programs including the call center, the Office of Mental Health Operations, the Office of Suicide Prevention, and the Homeless Program Office receive timely information essential to their programs. As such, the incumbent is highly involved with all phases of the development, conduct, and implementation of demand projection, workforce management analysis and program evaluation activities for the Veterans Crisis Line and the National Call Center for Homeless Veterans, and their interactions with other components of the VHA and its mental health system. As projects and priorities are assigned to the call center, the incumbent must work with considerable independence to evaluate their impact on resource needs, the programs’ performance, and the outcomes of its activities.





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Position Description Number: 101-01157-0 Management & Program Analyst GS-0343-13


Tour of Duty:Monday through Friday, 8:00 AM - 4:30 PM. Tour of duty is subject to change based upon program needs.

Duty Location:Virtual for The National Veteran Suicide Hot line Crisis Hot line at the Canandaigua VA Medical Center.


Relocation expenses are not authorized for this position.


To qualify for this position, applicants must meet all requirements by the closing date of this announcement [Thursday, September 05, 2013

Time-in-grade: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

Specialized Experience: is experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled.

You will be rated on the following Knowledge, Skills,Abilities and Other characteristics (KSAOs) based on your application for this position.

1. Data Collection & Extraction

2. Formulation & Conduct of Program Planning Activities

3. Commincation with Key Stakeholders

4. Facilitating Research

5. Supervision of Staff

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s).


APPLICANTS PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. 


Applicants can verify accreditation at the following website:  All education claimed by applicants will be verified by the appointing agency accordingly.

PHYSICAL REQUIREMENTS: Physical Requirements: Moderate walking and standing, Near vision correctable at 12" to 16" to Jaeger 1 to 4, Far vision correctable in one eye to 2020 and to 20/40 in the other, Hearing (aid permitted), Clear speech, emotional stability.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit








Your application, résumé and/or supporting documentation will be verified.  Please follow all instructions carefully.  Errors or omissions may affect consideration for employment. 



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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.  This position may be authorized for telework.  Telework eligibility will be discussed during the interview process.





The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 90 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

This job opportunity announcement may be used to fill additional vacancies.


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HOW TO APPLY: All applicants are encouraged to apply online. 

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified
in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Thursday, September 05, 2013 to receive consideration.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting
documents and complete the occupational questionnaire.

2. Click the Submit My Answers button to submit your application package.

It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. 

To verify your application is complete, log into your USAJOBS account,, select the 
Application Status link and then select the more information link for this position. The Details page will display the status of your
application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may
take several hours to clear the virus scan process. 
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Faxing Applications or Supporting Documents: 

You are encouraged to apply online.Applying online will allow you to review and track the status of your application. 

NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in
you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):
1. To fax your documents, you must use the following cover page and provide the required information. The Vacancy ID is TAG:VacancyID. 

2. . Fax your documents to 1-478-757-3144. 

If you cannot complete the Application Package online, you may fax all of your materials. The complete application package must be submitted by 11:59 PM (EST) on TAG:Closing Date to
receive consideration. Keep a copy of your fax confirmation in the event verification is needed. 

To complete the occupational questionnaire and submit via fax: 

1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire
2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items
3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.




All applicants are required to submit the following supporting document type(s):
   ·Cover Letter

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
   ·Other Veterans Document



Vickie M. Delforte
Phone: (585)393-7561
Agency Information:
VHA Canandaigua VAMC
Department of Veterans Affairs
400 Ft Hill Avenue
Canandaigua, NY


After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements. You will be notified when this decision is made.

Additional Duty Location Info

1 vacancy in the following locations:
Buffalo, NY United StatesView Map
Canandaigua, NY United StatesView Map
Rochester, NY United StatesView Map
Syracuse, NY United StatesView Map
Albany, NY United StatesView Map
Bath, NY United StatesView Map

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