Job Overview

Summary

This position is a Student Trainee (Public Affairs) information clerk in the Exhibits Division of the Legislative Archives, Presidential Libraries, and Museum Services at the National Archives and Records Administration in Washington, D.C.

Whether you are new to the Federal Government or an experienced professional seeking a career change, you can make history at the National Archives.  Our dedicated staff works across a variety of career fields to safeguard the records of the Federal Government - more than 10 billion of them.

Visit our Employee Gallery at www.archives.gov/careers to see the kinds of dynamic projects our staff are undertaking.  If you want a career where you can see the difference your work makes, then join the National Archives!

For more information visit:  http://archives.gov/dc-metro/washington/

Who May Apply: Student Program Eligibles, Student Program Eligibles must be U.S. Citizens.

Student Intern Program:  This position is being filled under the new Pathways – Internship Program which provide opportunities for high school, vocational and technical, undergraduate, graduate, and professional students to be exposed to the work of the Federal government.

Student Definition:  Students must be accepted for enrollment or enrolled and seeking a degree (diploma, certificate, etc,) in a qualifying educational institution, on a full or half-time basis (as defined by the institution in which you are enrolled) throughout the duration of the appointment, including awardees of the Harry S. Truman Foundation Scholarship Program under Public Law 93-842.

Position Duration/Expectation:  Positions will be temporary not-to-exceed 1 year.  May be extended in 1 year increments based on continued need/funds for the position and the student's continued compliance in the Intern Program. Completion of this internship will not lead to permanent or term employment with NARA.

 

Duties

Typical work assignments include:

·      Provides assistance to on-site visitors with information and answers to questions using knowledge of Museum resources. 

·      Assists in regulating traffic flow, manages crowds, and oversees day-to-day visitor flow issues related to Museum admissions. Monitors visitor flow in the Museum exhibits to ensure public safety and quality experience for all visitors.

·      Operates computers, visitation management software, fax machines, telephones, and other office-type equipment to serve the public, input statistical information and otherwise provide customer service.

·      Maintains statistical reporting of visitors for the day for their station and performs accounting and reporting of visitation activities and customer feedback on a daily basis for their station.

·      Receives and responds to routine written and verbal requests from individuals who wish general information on touring or getting to the Museum at the National Archives. As instructed provides information pertaining to the permanent and special exhibits. 

·      Presents routine introductory talks in the theater, in the Museum exhibits, and to certain groups visiting the Museum.

·      As instructed explains Museum policies to general visitors, ensuring all visitors understand National Archives policies and procedures. Communicates Museum mission and goals to the visiting public

·      Assists security with emergency procedures and evacuation of Museum and other public areas in an emergency

·      Assists the Exhibit, Education, Volunteer, Special Event, Foundation, Security and Facility Management staff with open house events, public programs and other public relations matters promoting the Museum and its mission.