Typical work assignments include:
· Provides assistance to on-site visitors with information and answers to questions using knowledge of Museum resources.
· Assists in regulating traffic flow, manages crowds, and oversees day-to-day visitor flow issues related to Museum admissions. Monitors visitor flow in the Museum exhibits to ensure public safety and quality experience for all visitors.
· Operates computers, visitation management software, fax machines, telephones, and other office-type equipment to serve the public, input statistical information and otherwise provide customer service.
· Maintains statistical reporting of visitors for the day for their station and performs accounting and reporting of visitation activities and customer feedback on a daily basis for their station.
· Receives and responds to routine written and verbal requests from individuals who wish general information on touring or getting to the Museum at the National Archives. As instructed provides information pertaining to the permanent and special exhibits.
· Presents routine introductory talks in the theater, in the Museum exhibits, and to certain groups visiting the Museum.
· As instructed explains Museum policies to general visitors, ensuring all visitors understand National Archives policies and procedures. Communicates Museum mission and goals to the visiting public
· Assists security with emergency procedures and evacuation of Museum and other public areas in an emergency
· Assists the Exhibit, Education, Volunteer, Special Event, Foundation, Security and Facility Management staff with open house events, public programs and other public relations matters promoting the Museum and its mission.