This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Individual Taxpayer Advisory Specialist (Bilingual-Spanish)

Department:Department Of The Treasury

Agency:Internal Revenue Service

Job Announcement Number:13CW2-WIX0070-0501-05-CQ

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$31,315.00 to $45,894.00 / Per Year

OPEN PERIOD:

Wednesday, August 28, 2013 to Tuesday, September 03, 2013

SERIES & GRADE:

GS-0501-05

POSITION INFORMATION:

Full Time; Year Round or Seasonal, Day Shift - Career/Career Conditional

PROMOTION POTENTIAL:

09

DUTY LOCATIONS:

23 vacancies in the following location:
IRS Nationwide Locations, US

WHO MAY APPLY:

U.S. CITIZENS, NO PRIOR FEDERAL EXPERIENCE IS REQUIRED

JOB SUMMARY:

WHY IS THE IRS A GREAT PLACE TO WORK? At the IRS, you will use your skills in accounting, business, finance, law enforcement, information technology, advocacy and more to help make America stronger. The IRS is one of the largest financial institutions in the world and the work we do helps fund America. We are counting on bright, talented and dedicated individuals like you to achieve our goals. You will be both challenged and supported so whether you are just starting out or looking for new opportunities, consider the IRS and start making a difference today.

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow. WHAT IS THE INTERNAL REVENUE SERVICE (IRS)? The IRS is a bureau of the Department of the Treasury and one of the world's most efficient tax administrators. Yearly, the IRS collects more than $2 trillion in revenue and processes over 200 million tax returns. The IRS Mission is to provide the United States taxpayers top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all.
WHAT DOES AN IRS INDIVIDUAL TAXPAYER ADVISORY SPECIALIST DO? Individual Taxpayer Advisory Specialists assist customers to resolve tax issues in person. They promote voluntary compliance by answering tax law questions, assisting with tax preparation, reviewing notices with customers, and taking payments.
WHAT IS THE WAGE & INVESTMENT DIVISION?
The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.
**LOCATIONS**
Seasonal Work Locations:
MD, Baltimore; Wheaton
NM, Albuquerque; Santa Fe
TX, Dallas; Houston Alliance; Houston Leland
VA, Baileys Crossroads
Permanent Work Locations:
AZ, Yuma
MD, Annapolis
NM, Santa Fe
NY, New York - Bronx; Midtown
TX, Beaumont; Corpus Christi;Forth Worth; San Angelo  
UT, Provo
The anticipated start date is November 18, 2013.
 WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

KEY REQUIREMENTS

  • Click "Print Preview" to review the entire announcement before applying.
  • Opportunities for a flexible work place may be available.
  • Moving expenses will not be authorized.
  • Day Shift; Monday-Friday 8:00 am - 4:30 pm
  • Year Round or Seasonal 6 mon (Dec - May). May be extended due to workload.

DUTIES:

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As an Individual Taxpayer Advisory Specialist (ITAS) you will:

  • Assist and advise taxpayers on a wide-range of IRS tax forms, notices and issues.
  • Research and respond to a variety of tax law questions based on customer inquiry.
  • Research tax issues and properly adjust taxpayers' accounts.
  • Interact with the general public, taxpayers and/or their representatives, tax practitioners and accountants, via face-to-face, telephonically and/or in writing.
  • Prepare and file tax returns for customers who meet specific criteria.
  • Review forms and notices and advise customers based on the information ascertained in those forms. This is a bi-lingual position. Applicants will be required to demonstrate proficiency in the Spanish Language.

  • QUALIFICATIONS REQUIRED:

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    You must meet one or more of the following basic requirements by the closing date of this announcement.
    GS-5 LEVEL: (BASIC REQUIREMENTS):
    A. A Bachelor's or higher degree in any subject from an accredited college or university.
    B. Four years of progressive academic study (120 Sem Hrs/180 Qtr Hrs) at an accredited college or university.
    C. A certificate as a Certified Public Accountant (CPA) obtained through written examination in a State, territory or the District of Columbia.
    D. 3 years of general experience, one year of which was equivalent to the next lower level in the Federal government that demonstrated the ability to: Analyze problems to identify significant factors, gather pertinent data, and recognize solutions; Plan and organize work; and Communicate effectively orally and in writing.   Experience may have been gained in administrative, professional, technical, investigative, or other responsible work. Experience in substantive and relevant secretarial, clerical, or other responsible work may be qualifying as long as it provided evidence of the knowledge, skills, and abilities (KSA's) necessary to perform the duties of the position to be filled. Experience of a general clerical nature (typing, filing, routine procedural processing, maintaining records, or other nonspecialized tasks) is not creditable.


    This is a bi-lingual position. Applicants will be required to demonstrate proficiency in Spanish. To be proicient you must be able to speak, read and write in English and spanish.  If you state that you are proficient in a foreign language, you may be assessed at any time during the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate the required level of proficiency, you will be rated ineligible and will not be considered for selection.

    HOW YOU WILL BE EVALUATED:

    1. Your application will be rated based on education, training, and quality of your experience. You will respond to a series of questions designed to assess your possession of the following competencies: Arithmetic, Customer Service, Decision Making, Flexibility, Interpersonal Skills, Oral Communication, Problem Solving, Self Management, Teamwork and Writing. Please be sure that your resume includes detailed information to support your qualifications for this position. Failure to provide sufficient evidence in your resume may result in a "NOT QUALIFIED" determination for this position. For tips preparing your resume click http://www.jobs.irs.gov/downloads/ResumeTips.pdf. for cover letter tips click http://www.jobs.irs.gov/downloads/CoverLetterTips.pdf.
    2. You will be tentatively assigned to a category group (A, B, C) based on your responses to the online questions. Each category group represents a quality level (i.e., A = Superior, B = Highly Qualified, C = Qualified). Candidates will be considered in category group order. Preference eligibles who meet the minimum qualification requirements and who have a compensable service -connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher). All other preference eligibles will be assigned based on their responses to the questions and will be referred for selection before non-preference eligibles with the same category. Applicants are tentatively assigned to a category group pending qualifications validation and/or assessment results.
    3. Your final category assignment determines the order in which you are considered for the position(s). Applicants are referred to the selecting manager in category order (A, B, C). You may be required to participate in a selection interview. The IRS will not reimburse costs related to the interview such as travel to and from the interview site. If you are a displaced or surplus federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a score of Category B or better to be rated as well qualified to receive special selection priority.
    NOTE: Your assessments scores are good for an indefinite period of time. You will only be allowed to take the on-line assessments once in a 12-month period. If you choose to retake the assessments after 12 months, your most current score will be used even if it's lower than your previous score.
    Interviews may be conducted.
    To preview questions please click here.


    BENEFITS:

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    We offer a workplace that is respectful, fair and values diversity. Our comprehensive benefits are very generous - helping you to reach your personal goals by supporting your professional growth, health, well-being and your family needs. We also offer challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards. For additional information view and learn more about our benefits package at: https://my.usajobs.gov/ResourceCenter/Index/Interactive/Benefits#icc

    OTHER INFORMATION:

    REASONABLE ACCOMMODATION
    If you need a reasonable accommodation for any part of the application and hiring process, please contact Cassie Quist at 801-620-7778. Decisions on granting reasonable accommodation will be made on a case-by-case basis. If the State Rehabilitation Center or the State Commission for the Blind has certified you as eligible for reasonable accommodation, you may wish to contact your counselor to apply for employment through the IRS Disability Employment Program in addition to applying for this vacancy announcement.

    CONDITIONS OF EMPLOYMENT:  
    If selected for this position, you will be required to:
  • Complete a one-year probationary period (unless already completed).
  • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment.
  • Provide information to successfully complete a background investigation.  Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (http://www.uscis.gov/files/form/i-9.pdf); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Employees must maintain PIV credential eligibility during their service with the Department of the Treasury.
  • Undergo a pre-employment federal income tax verification.
  • Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification). IRS will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.
  • The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.



  • HOW TO APPLY:

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    The application process has 6 STEPS:
    STEP 1: Create an account at: https://my.usajobs.gov 
    STEP 2: Develop a Resume using the USAJOBS "Resume Builder" or "Upload" your Resume into USAJOBS.
    STEP 3: Search for IRS Vacancy Announcements. To find this announcement, go to http://jobs.irs.gov/USAJOBS , copy and enter the announcement number in the key word search field. Select "Yes", if you are a current or former Federal civilian employee who holds or held a non-temporary appointment. Click "Search for Jobs." Click "Apply Online" on the announcement screen, follow all instructions provided, and click "Apply for this position now!"
    STEP 4: Complete all 5 steps in the CareerConnector Account Creation: 1) Personal Information; 2) Military Service & Veteran Preference; 3) Core Questions 4) Demographic Information and 5) Resume Information. Click "Apply to this Vacancy".
    STEP 5:
    Apply to the Vacancy. Respond to the questions for each of the following sections: Series, Grade, Location; Grade Specific; & All Grade Questions.
    STEP 6: Submit Documents and Review Application. Timely submit the supporting documents requested. Click one of the available options in CareerConnector: Upload; USAJOBS; Fax; or Reuse existing documents. Follow ALL instructions provided. Next, review the summary of the application you completed. Scroll down & click "Finish" at the bottom of the page. You will be automatically redirected to USAJOBS where you can track the status of your application. WHAT IF I FORGOT TO SUBMIT SOMETHING?
    1. Log into My USAJOBS at https://my.usajobs.gov with your user name and password.
    2. Click on "Application Status".
    3. Click "more information" under the "Application Status" column of the announcement.
    4. Click "Review and Update the documents if needed", on the "Application Detail" page.
    5. Select "Upload", "USAJOBS", "Fax", or "Reuse existing document" for each document to be submitted. Ensure you carefully follow ALL instructions provided.
    6. Click "Finish" to save this change.


    REQUIRED DOCUMENTS:

    EDUCATION DOCUMENTATION For positions with an education requirement, or if you are qualifying for this position by substituting education for training or experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree must be accredited (or pre-accredited) and recognized by the U.S. Department of Education. Please refer to: www.ope.ed.govaccreditation/search.aspx. Note: If the position has specific education requirements and you are not currently or have not previously been in the series to be filled, please submit a transcript demonstrating you have the basic education required. If you are qualifying based on foreign education you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to: www.opm.gov/qualifications/SEC-II/s2-e4.asp#e4a
    CTAP/ICTAP DOCUMENTATION If you are a displaced or surplus Federal employee eligible for consideration under the click here. you must submit proof of eligibility.
    VETERANS' PREFERENCE DOCUMENTATION For additional information see link at bottom of announcement.
    Sole Survivorship Preference: Veterans released or discharged under honorable conditions from a period of active duty from the armed forces, after August 29, 2008, by reason of a Sole Survivorship discharge (SSP), may be eligible for Veteran's Preference. To receive credit, please update your application to indicate that you are entitled to "Veteran's Preference by reason of Sole Survivorship Discharge" and include documentation to support your claim. See the section entitled "How to Apply, What if I forgot to submit something" for instructions on updating your application and adding the necessary documentation for consideration.
    NOTE: YOU MUST SUBMIT ALL DOCUMENTATION BY 11:59 P.M. EST ON THE CLOSING DATE OF THIS ANNOUNCEMENT TO BE ELIGIBLE FOR CONSIDERATION.

    AGENCY CONTACT INFO:

    Cassie Quist
    Phone: 801-620-7753
    Fax: 000-000-0000
    Email: ogdenirsrecruiting@irs.gov
    Agency Information:
    INTERNAL REVENUE SERVICE
    1973 N. Rulon White Blvd
    Ogden, UT
    84404
    US
    Fax: 000-000-0000

    WHAT TO EXPECT NEXT:

    You can expect a communication from us concerning your application via email. If you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communications that could affect your consideration for this position. If your contact information changes after the closing date of the announcement, please notify the Employment Office (contact provided in this announcement) and update your USAJOBS profile. You can check the status of your application for this position at any time by logging onto your "My USAJOBS" account and clicking on "My Applications".

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    Job Announcement Number:

    13CW2-WIX0070-0501-05-CQ

    Control Number:

    350548700