Job Overview


The Library of Congress serves the Congress in fulfilling its duties and preserves and promotes knowledge and creativity for the benefit of the American people. It is the nation's oldest federal cultural institution and the world's largest library, with more than 155 million items in its physical collections (including books, manuscripts, prints, photos, film, video, and sound recordings) and over 37 million items online. Located on Capitol Hill in Washington, D.C., the Library is the home of the U.S. Copyright Office, the Congressional Research Service (CRS), the Law Library of Congress and the National Library Service for the Blind and Physically Handicapped.

This position is located in the Reference Section, Network Division, National Library Service for the Blind and Physically Handicapped, Partnerships and Outreach Programs, Library Services.

The position description number for this position is 137280.

This position has no promotion potential.

The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

The incumbent of this position will work a flextime work schedule.
This is a supervisory, non-bargaining unit position.

Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.


Supervises employees performing technical and professional work up to the GS-13 level. Provides administrative and technical supervision necessary for accomplishing the work of the section.  Performs the administrative and human resource management functions related to the staff supervised. Establishes guidelines and performance expectations for staff members, which are clearly communicated through the formal employee performance management system. Observes workers' performance; demonstrates and conducts work performance critiques. Provides informal feedback and periodically evaluates employee performance. Resolves informal complaints and grievances. Develops work improvement plans, recommending personnel actions as needed. Provides advice and counsel to workers related to work and administrative matters. Effects disciplinary measures appropriate to the authority delegated in this area. Reviews and approves or disapproves leave requests.  Ensures subordinates are trained and fully comply with safety regulations.
Plans, establishes, and directs a library reference program. Coordinates staff efforts related to NLS reference services, instruction and training, and access services.

Initiates, establishes, and maintains professional relationships with librarians and other specialists to share resources and information. Collaborates with librarians and others to develop and provide access to library resources through the web and other means. Participates in implementing and evaluating reference and public service policies, procedures, and publications. Implements new reference services and techniques to improve and expand services. Explores applications of automated search techniques for providing improved reference service and coordinates the development of such services. Develops tools and techniques for disseminating information of use to blind and physically disabled persons and to libraries serving them.

Assignments consist of a broad range of technical information activities and/or require substantial depth of analysis, typically requiring solving problems in information access and dissemination in particularly difficult and responsible circumstances. Reviews and analyzes major issues in information research and dissemination. Renders services to scholars, research scientists, professionals, military personnel, legislators and their staffs, or other clientele, and officials inside and outside The Library of Congress. Oversees assistance given to research scholars. Conducts research and analysis in topics in field of expertise (visual and physical disability related information), providing authoritative and definitive results. Provides in-depth analysis on complex customer questions, requirements, and priorities. Develops research methods and/or techniques that serve as models for other libraries and library systems.

Provides information analysis and research to resolve a wide range of highly complex issues. Plans and develops new organizational strategies and maintains currency of existing products in area of expertise, disability related fields. Oversees information analysis and research to resolve a wide range of issues. Identifies, examines, and evaluates major publications and trends. Provides consultative services with respect to use of informational services. Prepares reports, analyses, and other documents related to information and research efforts. Prepares written guidelines for the handling of specific types of requests. Writes and/or edits information on The Library of Congress programs, policies, functions, and research as a recognized expert in disability related fields. Written products articulate, interpret, and explain the highly complex and important topics of the particular project. Plans all phases of the production process for the specific project. Directs a group of editors in the writing process. Reviews their work, and makes recommendations for improvements when needed. Presents papers at conferences, seminars, or meetings in librarianship and other relevant fields. Prepares articles for publication. Serves as a principal liaison for the organization at professional conferences, seminars and exhibits.

Serves as an expert in the organization, development, and implementation of multiple projects. Serves as a project leader, team leader, or chairperson for working groups, task forces, committees, etc., which have been assigned responsibility for specific automated system development or enhancement projects or tasks. Coordinates the details involved in special projects of lasting importance. Organizes and develops projects using critical judgment to determine scope, emphasis, approach, appropriate techniques, and manner of presentation. Develops technical standards or protocols applicable to a library function. Participates in planning the work of a section, including formulating goals and objectives and identifying opportunities for improvements in methods and procedures.