This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:CORE Information Technology Specialist,(CUSTSPT) GS-2210-09

Department:Department Of Homeland Security

Agency:Federal Emergency Management Agency

Job Announcement Number:MG2013-T0213-SAA-948987CORE

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$54,032.00 to $70,236.00 / Per Year


Monday, August 26, 2013 to Wednesday, August 28, 2013




Full Time - Temporary NTE 2 Years


Few vacancies in the following location(s):
Denton, TX United StatesView Map
Winchester, VA United StatesView Map


United States Citizens


Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

When disaster strikes, America looks to FEMA. Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. The Federal Emergency Management Agency (FEMA) prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce.


Who May Apply

  • All U.S. Citizens
  • For definitions of terms found in this announcement, please click here


This position is located within the Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), Mission Support Bureau, Office of the Chief Information Officer, Information Technology Services Division, Operations Branch, Disaster Operations Section, Enterprise Service Desk.  The Enterprise Service Desk provides Tier 1 IT Technical Support to Headquarters, Mount Weather, and National Processing Service Center personnel including FEMA fixed facilities, Disaster Support Centers, and the public in relation to electronic online filing for disaster assistance during peak and non-peak disaster activity.

This position is being announced under FEMA's CORE Program (Cadre of On-call Response/Recovery employees).  These positions are authorized under P.L. 93-288 to perform temporary disaster work and are funded from the Disaster Relief Fund.  Appointments are excepted service, temporary appointments.  This is a 2 year temporary appointment in the Excepted Service. 

EMERGENCY ASSIGNMENT:  For all nonbargaining unit positions, the following applies:  Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites.  All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

Relocation expenses are not authorized for this position.


  • You must be a U.S. citizen to apply for this position.
  • You must be able to obtain a (Public Trust) security clearance.
  • You may be required to undergo periodic drug testing.
  • This position may require occasional non-emergency travel.
  • Direct Deposit is mandatory.
  • Males born after 12/31/59 - Selective Service Registration required.


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Specific Duties:

·         Receives, responds to and ensures the complete resolution of any help center calls supporting from a technical aspect FEMA’s public facing internet Helpdesk Program that directly supports the disaster victims when filing online for disaster assistance, FEMA Grants programs and Disaster Support Centers including JFOs, LTROs and other IT related center support issues.

·         Documents actions taken and given customers guidance or training to prevent reoccurrences of the problems within FEMA’s fixed facilities and disaster support centers.

·         Examines malfunctioning hardware to isolate defective parts and investigates whether inappropriate logical configuration are causing the problem in fixed facilities and Disaster Support Centers.

·         Develops and maintains expertise in selected desktop software packages in order to provide customer assistance; installing, configuring, testing software on customer workstations, processing customer requests to order new hardware and software and assessing its compatibility with existing or planned systems.

·         Serves as a liaison between customers and vendors to solve upgrading and maintenance problems within FEMA disaster center applications and online disaster victim, disaster support related programs; ensuring technical conformance to customer program requirements and agency policies involving technology development and/or modernization efforts.

·         Provides support and assists in the development, configuration, installation and maintenance of a local area network (LAN) in fixed facilities and Disaster Support Centers, performing routine network configuration management functions.

·         Performs diagnostic and resolves operating problems, analyzing usage patterns and ensuring proposed software applications will function in the current network environment and meet optimal performance standards; developing general and special log-on scripts and batch files using prescribed programming techniques.

·         Participates in network systems support for a wide area network (WAN) in fixed facilities and Disaster Support Centers, assisting in the development, configuration, installation, and maintenance of a WAN, performing routing network configuration management functions. 

This position may require working long hours during times of increased disasters activities to support the FEMA mission.  Weekends, nights and extended coverage may be required during large hurricanes or earthquakes or other large disaster events. 


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Qualifications Required: Information Technology (IT) Management Series, 2210 (Alternative A)

To qualify for this position at the GS-09 level you must possess at least one of the following:

You have at least one year of specialized experience receiving, responding and ensuring complete resolution of any help center calls supporting Internet Helpdesk program that directly supports disaster victims when filing online for disaster assistance, grants programs and providing support and assistance in the development, configuration, testing, installation of desktop software packages and maintenance of local are network (LAN) and the area wide network (WAN) in fixed facilities and Disaster Support Centers for delivering and supporting information technology systems and services.


Completion of a master’s or equivalent degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.


Candidates must have experience which demonstrates proficiency in each of the following competencies:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

All qualifications and grade equivalency requirements must be met within 30 calendar days of the closing date of this announcement.

Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation for a Public Trust security clearance as a condition of placement into this position. This may include a review of financial issues, such as delinquency, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.


All applicants will be evaluated based on responses to the Job Questionnaire for the announcement. Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire.

If you are qualified, you may be referred to the hiring manager for consideration and may be called for an interview.  To preview the Assessment Questionnaire, click the following link:  View Occupational Questionnaire


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DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to and select “benefits.”


This announcement may be used to fill one or more vacancies. 


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Your application must be received by 11:59PM EST on   Wednesday, August 28, 2013 . 

To begin your online application, click the Apply Online button and follow the prompts to register or sign into USAJOBS, take the online questionnaire, and submit the required documents. See Required Documents section for more detail.

We strongly encourage you to apply online. If you cannot apply online, you may FAX your résumé, assessment questionnaire, and supporting documents to (478) 757-3144. You must print a copy of OPM Form 1203-FX, document your responses to the assessment questionnaire  View Occupational Questionnaire  and use the official FAX coversheet found here.


  1. Your résumé
  2. Your responses to the job questionnaire View Occupational Questionnaire
  3. Are you qualifying based on education?  Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed. Those with foreign education, click this link.  


Shukry Addou
Phone: (202)646-4127
Agency Information:
DHS FEMA HCD Talent Acquisition and Processing
1201 Maryland Ave SW
Washington, DC


Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on “Application Status,” and then click “More Information.” We expect to make a final job offer within 30 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.

For more information on applying for Federal employment, please click here

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