This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medical Support Assistant

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:KK-13-JJC-948256

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$24,933.00 to $40,706.00 / Per Year

OPEN PERIOD:

Thursday, August 22, 2013 to Thursday, September 05, 2013

SERIES & GRADE:

GS-0679-05

POSITION INFORMATION:

Part Time - Excepted Service Permanent

PROMOTION POTENTIAL:

5

DUTY LOCATIONS:

Few vacancies in the following location:
Berea, KY United StatesView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

Vacancy Identification Number (VIN): 948256 

To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. 

How would you like to become a part of a team providing compassionate care to Veterans?

These vacancies are advertised at the range of grades covered by the VA qualifications standard.  This is an open continuous announcement.  We accept applications for this occupation on an ongoing basis; qualified applicants will be considered as vacancies become available.  Applications will remain on file for one year from the date the application was signed.

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.

NOTE:  The full performance level of this vacancy is GS-5.  The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5.  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.

VA encourages persons with disabilities to apply

Tour of duty: Monday through Friday 8:00 am to 4:30 pm

Duty Locations: 1 part time position in Berea, KY

Relocation expenses are not authorized.

KEY REQUIREMENTS

  • U. S. Citizenship
  • Background and-or Security Investigation required
  • Must pass pre-employment physical examination
  • English Language Proficiency required

DUTIES:

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The incumbent is assigned to a unit located in Ambulatory Care and Processing (AC&P) section of Health Administration Service (HAS), Berea, KY. These units include: Health Benefits Center (HBC), Clinic Management Unit (CMU), Patient Support Unit (PSU – Emergency Department, Bed Control, Decedent Affairs), and Outpatient Clinics at Cooper Drive Division or Leestown Division. The incumbent is responsible for a full range of administrative duties which will differ depending on the unit assigned.

Some of these duties include, but are not limited to, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines, scheduling, canceling, re-scheduling patient appointments and/or consults, entering no-show information, monitoring the electronic wait list and recall lists, preparing for clinic visits, ensuring encounter forms are completed, verifying and updating demographics and insurance information, interpreting complex regulations and laws relating to veteran healthcare benefits, completing means tests, copay tests, hardship waiver determinations, completing routine and special reports. The incumbent may work collaboratively in an interdisciplinary coordinated care delivery model with Primary Care, Specialty Care, Mental Health, etc. Additionally other responsibilities may include, veteran outreach projects, beneficiary travel processing, setting priorities and deadlines, adjusting the flow and sequence or work to meet veteran and team needs, admitting patients to the facility using ADT entry, utilizing ED tracker and bed management system, completing fee consults, taking photos for Veteran Identification Cards, processing inpatient deaths, and processing release of information requests.


QUALIFICATIONS REQUIRED:

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· U.S. citizenship.

· Education:

(1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

(2) Education. One year above high school; or

(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

c. Certification. None required.

GRADE DETERMINATIONS:

(1) GS-3 MSA (Entry Level)

          (a) Experience or Education. None beyond the basic requirements.

(b) Assignment. This is an entry level MSA position. It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision.

(2) GS-4 MSA (Developmental Level)

          (a) Experience or Education. One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.

          (b) Assignment. This is a developmental level MSA position. It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor. Assignments at this level include but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team member.

          (c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.

2. Ability to use various types of office automation equipment and software.

3. Ability to set up, organize, and maintain record systems.

(3) GS-5 MSA (Full Performance Level)

          (a) Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school.

          (b) Assignment. This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient’s appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).

          (c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

2. Knowledge of basic medical terminology.

3. Ability to make appointments in a clinical setting.

4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

5. Ability to communicate effectively and professionally with employees at varying grade levels.

6. Ability to identify customer’s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

REFERENCES: VA Handbook 5005/53, Part II, Appendix II-G45, MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD , dated June 12, 2012.


APPLICANTS PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veterans' Preference:

When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference.  For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx.

HOW YOU WILL BE EVALUATED:

Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.   You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.
To begin the process, click the Apply Online button at the right side of this screen to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.


BENEFITS:

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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at http://www.va.gov/JOBS/Job_Benefits/benefits.asp.



OTHER INFORMATION:

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

 

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.   VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.

HOW TO APPLY:

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YOU MUST INCLUDE VA FORM 10-2850c IN YOUR APPLICATION PACKAGE TO BE CONSIDERED FOR THIS VACANCY.

You may upload the completed form to your USAJOBS or Application Manager account if you apply online.  Then you can use the uploaded form again and again when applying for future vacancies.  Please see this guide http://www4.va.gov/OHRM/joblistings/uploading-and-using-documents-online.doc for more information on uploading and re-using the form in your applications.  Other required forms and documents can also be saved in your account and used the same way.  Applicants are urged to apply online; this process is much easier and faster.

 

Note: To return to a previously Saved or Incomplete application, just reapply through your account in USAJOBS.  Check your account (https://my.usajobs.gov/Account/Login) to see the status of your application after applying, including any messages that may have been sent to you.

 

If you cannot apply online:

 

  1. Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the occupational questionnaire: http://www.opm.gov./forms/pdf_fill/OPM1203fx.pdf.
  3. Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.
  4. Keep a copy of your fax receipt in case verification is needed.

 

To fax supporting documents you are unable to upload:

 

  1. Complete this cover page  http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID: 948256.  You must use this fax cover sheet in order for your documents to be matched with your online application.
  2. Fax your documents to (478)757-3144.

 

The complete Application Package must be submitted by 11:59 PM (EST) on Thursday, September 05, 2013.



REQUIRED DOCUMENTS:

You must provide a complete Application Package which includes:

 

  1. CV or Resume.
  2. VA Form 10-2850c - Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf ) (required).
  3. Occupational Questionnaire View Occupational Questionnaire
  4. If prior military service, include all copies of your DD Forms 214 or proof of service (required).   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf).  
  5. If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action indicating current position, grade and step (required).
  6. Optional Form 306 - Declaration for Federal Employment (Available at http://www.opm.gov/forms/pdf_fill/of0306.pdf) (required unless a current Lexington VAMC Employee).
  7. 7.   Unofficial copy of college transcript, required if used to qualify.

AGENCY CONTACT INFO:

Roger Caruthers
Phone: (859)233-4511x3979
Fax: (859)281-3994
Email: ROGER.CARUTHERS@VA.GOV
Agency Information:
VHA Lexington VAMC
Department of Veteran Affairs
VAMC Human Resources 05 LD
1101 Veterans Drive
Lexington, KY
40502-2236
USA
Fax: (859)281-3994

WHAT TO EXPECT NEXT:

After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

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Job Announcement Number:

KK-13-JJC-948256

Control Number:

350130500