The NIH is the premier biomedical research center for the world. Its 27 Institutes and Centers employ approximately 18,000 employees doing a vast array of jobs, all supporting efforts for a healthy nation. For information on the NIH mission, goals, and Institutes and Centers, visitNIH Overview.
This position is located in the Legislative Affairs and Correspondence Management Branch (LACMB), Office of Communications and Government Relations (OCGR), Office of Science Management and Operations (OSMO), National Institute of Allergy and Infectious Diseases (NIAID), National Institutes of Health (NIH) located in Bethesda, Maryland
If you are selected for this position, you will perform the following duties:
- Serve as a health communications specialist under the Section Chief for Controlled Correspondence and Public Inquiries, and participate in all aspects of written and oral inquiry response, ensuring that all inquiries are responded to in a timely, professional and articulate fashion.
- Provide inquirers with the most accurate and up-to-date health information, and ensure that all responses meet OCGR quality and timeliness requirements.
- Receive and analyze inquiries received from the public and determine the information needed to respond, as well as the best sources of that information. Interpret and analyze information on a variety of scientific, technical and health-related subjects and issues. Organize, evaluate and analyze all information and prepare and provide thorough and understandable responses to a broad range of scientific, technical and medical inquires related to NIAID's research programs and activities.
- Perform comprehensive searches of online, print and technical resources on health issues related to inquirer areas of interest, including utilization of PubMed, Medline, Google and other search engines and tools. Develop appropriate responses to inquiries in a timely fashion in accordance with all NIAID and NIH guidelines and procedures.
- Confer with appropriate NIAID staff to validate information and obtain input from the responsible program area.
- Act as an information resource to other health communications specialists in developing comprehensive and appropriate responses to mail, telephone, fax and email inquiries from the public.
- Review and analyze documents for logical, well-organized structure.
- Select and adapt appropriate standard responses to recurring/non-complex inquiries; help to identify and develop custom responses to new or complex inquiries.
- Perform quality control assessments on all out bound written responses. Ensure documents are prepared in accordance with office policies and procedures, including reviewing, revising and editing as needed. Review and analyze documents for logical, well-organized structure.