This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:IT Specialist (Network/Customer Support)

Department:Department of Defense

Agency:Defense Contract Management Agency

Job Announcement Number:SWH813P4662898945129D

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$63,945.00 to $83,126.00 / Per Year


Tuesday, August 20, 2013 to Thursday, August 29, 2013




Full Time - Permanent


1 vacancy in the following location:
Anaheim, CA United StatesView Map


All U.S. Citizens and Nationals with allegiance to the United States; Interagency Career Transition Assistance Plan (ICTAP) eligible


Join Team DCMA -- Challenge yourself!


The Defense Contract Management Agency is a rich resource of indispensable partners who contribute to and benefit from integrated missions and programs. We are an independent combat support agency within the Department of Defense (DoD). We are the Department's contract manager, responsible for ensuring Federal acquisition programs, supplies, and services are delivered on time, within cost and meet performance requirements.

About the Position:

This position is a Special Programs position in the Special Programs Directorate of the Defense Contract Management Agency (DCMA) Special Program West with duty location in Anaheim, California

Moving Expenses and or Incentive will not be authorized

Business Travel required 15% of the time.

Defense Contract Management Agency

Who May Apply:

·         All U.S. Citizens and Nationals with allegiance to the United States

·        Interagency Career Transition Assistance Plan (ICTAP) eligible


  • U.S. Citizenship Required
  • Appointment subject to background investigation and favorable adjudication
  • See Other Requirements


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Major Duties:

  • Serves as an Information Technology Specialist within assigned organizational field activity (e.g., a DCMA standard or streamlined Contract Management Office (CMO)or other field office, responsible for network administration and support of automated information technology activities and related telecommunications requirements.
  • Assists with administration of one or more Local Area Networks(LAN).
  • Provides technical guidance, advice and assistance to organization personnel.
  • Supports a full range of hardware and software applicationsincluding personal computers, and network servers.
  • Provides end-user support, troubleshoots problems and implements changes in assigned areas.
  • Diagnose system failures to isolate the source of problems between equipment, hardware components, and software applications.


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    Specialized experience: To qualify, applicants must possess one year of specialized experience equivalent to the next lower grade/level (GS-09).  Specialized experience is defined as:experience in IT principles, methods, and practices in order to provide technical assistance on Internet, intranet, and extranet systems and services. Experience in network protocols and information security; troubleshooting and resolving technical problems.

    Please refer to the OPM Qualification Standards for specific Education/Experience requirements for this position located at:

    For the GS-11 Level - 3 full academic years of progressively higher level graduate or Ph.D. or equivalent doctoral degree

    Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at -  and

    Foreign education must be evaluated for U.S. equivalency in order to be considered for this position. Please include this information in your resume.

    Other Requirements:

    ·    The experience described in your resume will be evaluated and screened for the Office of Personnel Management's basic qualification requirements, and the knowledge, skills, and abilities needed to perform the duties of this position as described in this vacancy announcement. Resumes are rated using Category Rating procedures. If you meet the minimum qualification requirements, based on your possession of job-related knowledge, skills, and abilities your resume will be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans.

    ·    You will be required to provide proof of U.S. Citizenship.

    ·    Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.

    ·    One year trial/probationary period may be required.

    ·    Must comply with Drug Abuse Testing Program requirements.

    ·    Must file annual financial statement.

    ·    Ability to communicate orally and in writing.

    ·    Direct Deposit of Pay is required.

    ·    Must be able to obtain and maintain a Top Secret security clearance.

    ·    Selectee and their immediate family must hold a United States citizenship to obtain the required clearance.

    .      A Top Secret/Sensitive CompartmentedInformation (TS/SCI) level security clearance is required with SPECIAL ACCESS PROGRAM eligibility. This position requires consent to a randomCounter-intelligence Scope Polygraph, prepublication review, and randomurinalysis testing. For additional information, visit: and . If selected, you will besubject to a Single Scope Background Investigation (SSBI) and must be able toacquire a Top Secret Clearance with Sensitive Compartmented Information (SCI)access in order to fully perform the duties and responsibilities of thisposition. The clearance process may take 120 days or longer to complete. Youwill also be required to undergo a drug test to screen for illegal drug useprior to appointment and periodically thereafter.

    ·    If selected you will be subject to passing polygraph examination.



    Your application package (resume, supporting documents, and responses to the questionnaire) will be reviewed to verify that you meet the basic eligibility and qualification requirements.  Your responses to the questionnaire will be used to evaluate your relevant personal, educational, and work experiences.


    Interagency Career Transition Assistance Program (ICTAP).  The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies.  If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if:  1) this vacancy is within your ICTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy.  Well-qualified is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualification requirements for the position. Under competitive delegated examining, an ICTAP eligible will be considered well-qualified if they attain an eligibility rating of 90 or higher, not including points for veterans' preference. You must provide proof of eligibility with your application to receive selection priority.  Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form.  Information about ICTAP eligibility is on OPM's Career Transition Resources website at


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    The Department of Defense offers excellent benefits programs some of which may include:

    ·  Comprehensive health and life insurance

    ·  Competitive salaries

    ·  Generous retirement programs

    ·  Paid holidays, sick leave, and vacation time

    ·  Flexible work environment and alternate work schedules

    ·  Paid employment related training and education

    ·  Possible student loan repayment

    ·  Payment of licenses, certification, and academic degrees as applicable

    ·  Bonuses, incentives, and awards as appropriate for the job.

    Click here for more information.


    · Tour of Duty: Full Time

    · FLSA:Non-Exempt

    · Bargaining Unit: No

    · Emergency Essential Position: No

    · Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.

    · The Department of Defense (DoD) policy on employment of annuitants will be used in determining eligibility of annuitants. The DoD policy is available at

    · In accordance with section 9902(h) of title 5, United States Code, annuitants reemployed in the Department of Defense shall receive full annuity and salary upon appointment. They shall not be eligible for retirement contributions, participation in the Thrift Savings Plan, or a supplemental or redetermined annuity for the reemployment period. Discontinued service retirement annuitants (i.e. retired under section 8336(d)(1) or 8416(b)(1)(A) of title 5, United States Code) appointed to the Department of Defense may elect to be subject to retirement provisions of the new appointment as appropriate. (See DoD instructions 1400.25, Volume 300, at

    · May require overtime work.

    · Salary includes applicable locality pay or Local Market Supplement.

    · Payment of Permanent Change of Station (PCS) costs Will Not Be authorized, subject to the provisions of the Joint Travel Regulations.

    · Defense National Relocation Program Will Not Be authorized.

    · Temporary Duty (TDY) travel is approximately 15 percent.

    · Further certification from this announcement may take place up to 180 days beyond the closing date of this announcement.

    · Credit will be given for appropriate unpaid experience or volunteer work.

    . May be required to take the COMPTIA Security+ exam IAW DoD 8570-01-M


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    To apply for this position, you must provide a complete Application Package which includes:

    1. Your resume
    2. Your responses to the questionnaire
    3. Additional required documents (see Required Documents section below)


    The complete Application Package must be submitted by 11:59 PM (EST) on Thursday, August 29, 2013


    To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account.  Follow the prompts to complete the questionnaire. Please ensure you click the Submit My Answers button at the end of the process.


    To fax supporting documents you are unable to upload, complete this cover page using the following Vacancy 945129.  Fax your documents to 1-478-757-3144.



    If you cannot apply online, you will need to provide the same information

    obtained in the online process.  You will need three documents to complete

    this process:  the Occupational Questionnaire, the scan response form, U.S.

    Office of Personnel Management Occupational Questionnaire (OPM Form

    1203-FX), and a separate document described in item #3. below. 


    1. Download the scan response form, OPM Form 1203-FX, from


    2. View Occupational QuestionnaireUse this information to guide you in

    completing the OPM Form 1203-FX.  Note that you may be instructed to leave

    some responses blank on the scan response form.


    3.  On a separate document, please identify which position(s) on your resume

    (include title, organization, and employment dates) support any response of

    "E" ("I am considered an expert in performing this task...."). 


    4. Fax the completed OPM Form 1203-FX, along with your required and

    supporting documents, to 1-478-757-3144. Your OPM Form 1203-FX will serve as

    a cover page for your fax transmission.


    PLEASE NOTE: The numbering on the OPM Form 1203-FX will not match the

    Occupational Questionnaire.  Section 25 of the OPM Form 1203-FX continuously

    numbers from number one, while the Questionnaire starts each section of

    questions with number one.  When entering your responses please continue

    regardless of number sequence.  This issue has been identified and will be

    resolved as soon as possible. 


    It is your responsibility to verify that information entered, uploaded, or

    faxed (i.e., resume) is complete, accurate, and submitted by the closing

    date.  Uploaded documents may take up to one hour to clear the virus scan.

    Faxed documents must be completely transmitted by 11:59p.m. Eastern Standard

    Time on the closing date of the announcement.

    Defense Contract Management Agency (DCMA) provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the servicing civilian personnel unit. Requests for reasonable accommodation are made on a case-by-case basis.


    The following documents are required:

    ·       Resume


    ·       If the position has an education requirement or you are qualifying based on a combination of education and experience or solely on education, you must submit your college transcripts with your application.


    ·       You MUST submit documents verifying your eligibility with your application package. These documents may include, but are not limited to: for current employment verification, a non-award SF-50 or DD3434; for MSP claims, PCS orders and marriage certificate; for verification of Veteran status, DD214 (which indicates character of service), SF-15, VA Letter and/or Activation/Deactivation orders.

    ·       Applicants Currently Serving on Active Duty: A statement of service from the armed forces that certifies you are expected to be retired, discharged, or released from active duty service under honorable conditions not later than 120 days from the date the written documentation is signed. The statement must include the branch of service, period(s) of service, campaign badges and/or expeditionary medals earned, type of discharge, character of service, and the date of expected separation as well as the date terminal leave will commence, if applicable. Active duty service members who are selected may not be appointed unless on terminal leave before the effective date of employment. Your preference/eligibility will be verified by a DD 214 (Member 4 Copy) upon your separation from the military.



    If you fail to provide these documents, you will be marked as having an incomplete application package and will not be considered any further.

    PLEASE NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office.   Some supplemental documents like military orders and marriage certificates may contain personal information for other than the applicant. These documents may be sanitized to remove such personal information before submission with the application. Applicants may be asked to provide an un-sanitized version of the documents upon selection to confirm eligibility.


    Central Resume Processing Center
    Phone: (410)306-0137
    Agency Information:
    302 Marshall Avenue
    Ft Riley, KS
    United States


    To check the status of your application or return to a previous or incomplete application, log into your USAJOBS or Application Manager account.

    Applicant is responsible for checking status updates and notifications in USAJOBS or Application Manager.  Hard copy notifications will not be sent to applicant.

    For questions regarding the status of your application, eligibility or qualifications determination contact:

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