This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Computer Assistant

Department:Department Of Agriculture

Agency:Forest Service

Job Announcement Number:13-51070003-02633-DP-CO

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$38,790.00 to $38,790.00 / Per Year


Friday, August 02, 2013 to Wednesday, August 07, 2013




Full Time - Permanent




1 vacancy - Pine Knot, KY View Map
1 vacancy - Estacada, OR View Map
1 vacancy - Harpers Ferry, WV View Map
1 vacancy - Laona, WI View Map


US Citizens; no prior Federal experience is required.


A career with the Forest Service will challenge you to manage and care for more than 193 million acres of our nation's most magnificent lands, conduct research through a network of forest and range experiment stations and the Forest Products Laboratory, and provide assistance to State and private forestry agencies.

It's an awesome responsibility - but the rewards are as limitless as the views.

This position is being concurrently announced under Merit Promotion Announcement Number 13-51070003-02633-G-CO.  Current or former Federal employees may apply to both announcements, but should be sure to apply to the Merit Promotion Announcement in order to avoid losing consideration since different referral criteria apply to each type of announcement.  Disabled veterans, candidates with 3 or more years of active duty military service, and candidates eligible for special hiring authorities may apply to the Merit Promotion Announcement if they meet the criteria outlined in the announcement and submit supporting documentation.

The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.

There are four separate vacancies at four separate Job Corps Centers.  

1. One position is located at Blackwell Job Corps Civilian Conservation Center in Laona, WI. For additional information about the duties of this position, please contact Holly Kulinski at (715) 674-7369 or

2. One position is located at the Harpers Ferry Job Corps Civilian Conservation Center in Harpers Ferry, WV. For additional information about the duties of this position, please contact Wade Hampton at  (304) 724-3446 or email

 3. One position is located at the Pine Knot Job Corps Civilian Conservation Center in Pine Knot, KY. For additional information about the duties of this position, please contact Allen Vaughn at (606) 354-4245 or email

4. One position is located at the Timber Lake Job Corps Civilian Conservation Center in Estacada, OR. For additional information about the duties of this position, please contact Lisa Geren at (503) 834-3411 or email

Pay rates vary depending on location. See the OPM website at  for additional information on pay rates.

The incumbent is responsible for providing technical support for the Center computer system(s) which may include but not limited to HP, IBM, Compaq, etc., and various software programs such as Microsoft Office, Lotus Notes, Microsoft Outlook, Novell, Corel Word perfect Office Suites, and GroupWise. Incumbent is responsible for WAN and LAN security issues, user support and system maintenance; backups; troubleshooting for network connectivity; space management; submitting requests for creating/deleting/modifying of employee profiles to Forest Service and/or Job Corps National Office; access, i.e. passwords, login verification, etc.; firewall maintenance and virus detection.

If you are claiming 10-point preference as a widow/widower of a certain deceased veteran, spouse of a veteran unable to work because of a service connected disability, or the mother of a deceased or disabled veteran, you must submit an SF-15 (Application for 10-Point Veteran Preference) and all supporting documentation listed on the second page of the SF-15. If you fail to submit the supporting documentation with your application, you will not be granted veterans preference. If you are not able to attach the forms to your application, you may fax to 253-573-9869, please include your name and the announcement number on all documents.

Please read the vacancy announcement thoroughly and follow all instructions to ensure proper consideration. If you are unable to apply on-line or have questions about the meaning of items in the vacancy announcement, please contact Human Resources Management at 1-877-372-7248.

Applications may be reviewed to verify qualifications and eligibility prior to issuing lists to a selecting official.

Applicants must submit all required documentation as stated in the vacancy announcement. Proof of education, license, hiring preference, prior federal service, and entitlement eligibility MUST be attached to your electronic application. Please review the "How To Apply" section within the vacancy announcement for further information. Incomplete applications WILL NOT be accepted. The U.S. Forest Service is not responsible for erroneous eligibilities you list or fail to list.


  • Must be a U.S. Citizen to apply.
  • Males born after 12/31/1959 must be registered with the Selective Service.
  • Willing to live/work in remote locations (volatile/unpredictable).
  • Subject to a negative drug test prior to entrance on duty.


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The incumbent is responsible for providing technical support for the Center computer system(s) which may include but not limited to HP, IBM, Compaq, etc., and various software programs such as Microsoft Office, Lotus Notes, Microsoft Outlook, Novell, Corel Wordperfect Office Suites, and GroupWise. Incumbent is responsible for WAN and LAN security issues, user support and system maintenance; backups; troubleshooting for network connectivity; space management; submitting requests for creating/deleting/modifying of employee profiles to Forest Service and/or Job Corps National Office; access, i.e. passwords, login verification, etc.; firewall maintenance and virus detection. Provides Center personnel with training and user support problem solution related to the areas of software, hardware and data communications. Performs project support assignments for various teams within the organization; assists with data base design, hardware/software acquisition support, imaging, cataloging, indexing, edits, and updating computer databases. Conducts research necessary to assist with creating database(s) and to ensure the most useful database for the assigned subject matter or task is utilized. Uses organizational and record keeping skills to help maintain a substantial amount of service/project information and data. Assists in the planning, scheduling, and directing the transfer of program and/or data files as required, maintaining records of programs and data stored, and scheduling restoration/recovery from backup files when needed for problem solving in subsequent processing.


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To receive consideration for this position, you must meet all qualification requirements as of the closing date of the announcement.

You must possess the Basic Requirements identified below to be considered eligible for this position. Transcripts must be provided for qualifications based on education. Your application or resume must clearly show that you possess the appropriate experience requirements.

Specialized experience directly related to this position should be documented in your resume. Show percentage of time performing these duties if work involved a variety of different duties, i.e., where only a portion of the work experience would be creditable for this position.

GS-7: One year of specialized experience equivalent to at least the GS-6 grade level; or master's or equivalent graduate degree or 1 full year of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related; or an appropriate combination of specialized experience and education (only graduate education in excess of 9 semester hours may be used to qualify applicants for this grade level). The education must have been obtained in an accredited college or university by the U.S. Department of Education and demonstrate the knowledge, skills, and abilities necessary to do the work.

Specialized Experience is defined as one or more of the following:

Provided organizational members technical support in the understanding and operation of personal computers (PC's) and network systems.

Technical knowledge of personal computer (PC) equipment to independently research and resolve computer operation and system problems.

Provided instruction, training, and assistance to groups covering a wide variety of software, hardware, and data communications software/systems.

Independently performed troubleshooting on network systems, determined cause of problems and made repairs.


May be subject to satisfactory completion of one year probationary or trial period. 

DRUG TESTING: This is a Testing Designated Position (TDP). Selectee must submit to a urinalysis to screen for illegal drug use prior to appointment and random testing thereafter. Final appointment and continued employment is conditional on negative results for illegal drug use. This announcement constitutes 30 days advance notice.


You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. Eligible applicants will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Occupational Questionnaire. Applicants with veterans’ preference are listed ahead of applicants who do not have veterans’ preference within each category.

 Clicking the link below will present a preview of the application form; i.e. the online questionnaire. The application form link below will only provide a preview and does not initiate the application process. To initiate the online application process, click the "Apply Online" button to the right.


To view the application form, visit:


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The Federal Government offers a comprehensive benefits package.  Explore the major benefits offered to most Federal employees at: .


Relocation expenses are not authorized.

Bargaining Unit Status: Eligible - Coverage is dependent upon unit location.

BACKGROUND INVESTIGATION AND FINGERPRINT CHECK:  Selection and retention in this position is contingent on a successfully adjudicated FBI National Criminal History Check (fingerprint check) and a background investigation.

Career Transition Assistance Plan(CTAP) or Interagency Career Transition Assistance Plan (ICTAP): If you are claiming CTAP/ICTAP eligibility, provide proof of eligibility. CTAP/ICTAP eligibles must meet the agency's definition for a quality candidate to be considered. Information about CTAP/ICTAP eligibility is on OPM's Career Transition Resources website at

We may select from this announcement or any other source to fill one or more vacancies.  


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Please read the entire announcement and all the instructions before you begin.

You must complete the application process and submit all required documents electronically by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. Assistance is available during business hours (normally 8:00 a.m. - 4:00 p.m., Monday - Friday). Applying online is highly encouraged. If applying online poses a hardship, please contact our office well before the closing date for an alternate method. All hardship application packages with supporting documents must be received no later than noon on the closing date of the announcement in order to be entered into the system prior to its closing. This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.

Step1 – Create a USAJOBS account (if you do not already have one) at It is recommended that as part of your profile you set up automatic email notification to be informed when the status of your application changes. If you choose not to set up this automatic notification, then you will have to log into your USAJOBS account to check on the status of your application.

Step 2 - Create a Resume with USAJOBS or upload a Resume into your USAJOBS account. You may want to customize your resume to ensure it documents duties and accomplishments you have gained that are directly related to this position in order to verify that qualifications are met. In addition, your resume must support your responses to the online questionnaire (you may preview the online questionnaire by clicking on the link at the end of the How You Will Be Evaluated section of the job announcement).

Step 3 - Click "Apply Online" and follow the prompts to complete the Occupational Questionnaire and attach any additional documents that may be required.

You can update your application or documents anytime while the announcement is open. Simply log into your USAJOBS account and click on "Application Status." Click on the position title, and then select "Update Application” to continue.


The following documents must be submitted for your application package to be considered complete. It is your responsibility to ensure all required documents are received within the required timeframes. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, system failure or downtime, etc. Failure to submit required, legible documents may result in loss of consideration.

  1. Resume that includes the following information: 1) job information for which you are applying; 2) personal information; 3) education; 4) work experience including the work schedule and hours worked per week as well as dates of employment; and title, series and grade, if applicable; 5) supervisors phone number and e-mail address for each work period listed and whether or not we may contact them for reference checks; and, 6) other qualifications.
  2. College Transcripts if education is required for meeting basic qualifications and/or you are substituting education for specialized experience and/or you are using education to meet the criteria for the quality category. An unofficial copy is sufficient with the application; however, if selected, an official college transcript will be required.
  3. DD-214 (Member 4 Copy) if claiming Veterans’ Preference. Veterans claiming 10 point preference must also submit an SF-15 Application for 10-point Veteran Preference. Current Active Duty members must submit a certification of expected discharge or release from active duty under honorable conditions dated within the last 120 days.

Other required documents may include:

  • CTAP/ICTAP Required Documentation Reduction-In-Force: Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; AND most recent performance evaluation; AND SF-50 demonstrating your separation or the position you will be separated from.  Worker's Compensation Separation: Agency certification of inability to place employee AND Notification of Separation OR Separation SF-50. Disability Annuity Termination: Notification from OPM of disability annuity termination AND Separation SF-50 of the last position held. Military Reserve or National Guard Technician Special Disability Retirement Annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard Bureau AND Separation SF-50 of the last position held.

NOTE: If a document is resubmitted, it replaces the previous submission, which means the previous document is no longer available to the Human Resources Office. If you are adding to, rather than replacing a previous submission, you must upload both the old document and the new document. Please verify that documents you are uploading from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded resumes must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX).


HRM Contact Center
Phone: 877-372-7248, option 2
Fax: 877-338-4527
TDD: 800-877-8339
Agency Information:
USDA Forest Service
Do not mail in applications, see instructions under the How to Apply tab.
Albuquerque, NM,
United States
Fax: 877-338-4527


If you set up your USAJOBS account to send automatic email notifications, you will receive an acknowledgement email that the submission of your online Occupational Questionnaire and resume was successful, if you were referred to the selecting official for consideration, and if you were selected or not selected.  If you choose not to set up automatic email notifications, you must check your USAJOBS account for the latest status of your application.  Your application may be reviewed to verify that you meet the qualifications and eligibility requirements for the position prior to issuing lists to a selecting official.  If further evaluation or interviews are required, you will be contacted.   Normally, a final job offer to the selected candidate is made within 30-60 days after the issuance of the certificate

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