You must meet the following requirements by the closing date of the announcement.
In addition to meeting specialized experience, applicants must demonstrate that they have demonstrated knowledge and expertise in support, setup and/or use of Oracle Finanicals.
For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service that is directly related to the position as listed above and includes basic knowledge of Oracle Federal Financials or PRISMS applications, help desk procedures and customer service techniques. Such duties may include: application maintenance and basic troubleshooting, following established help desk procedures and practices and experience providing customer service by telephone and/or mail. OR
You may substitute education for specialized experience as follows: Two full years of progressively higher graduate education or Master's degree or an LL.B. or J.D. if related to the posted position. A copy of transcript or list of college courses designating semester or quarter hours earned is required.
For the GS-11, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service that is directly related to the position as listed above and includes advanced knowledge of Oracle Federal Financials or PRISM applications, help desk procedures and customer service techniques. Such duties may include: application setup and advanced troubleshooting, creating or improving help desk procedures and practices and experience handling complex customer issues. OR
You may substitute education for specialized experience as follows: Three (3) full academic years of progressively higher graduate level education or Ph.D. or equivalent doctoral degree or LL.M., if related to the posted position. A copy of transcript or list of college courses designating semester or quarter hours earned is required. OR You may qualify by a combination of experience and education.
The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
HOW YOU WILL BE EVALUATED:
Your application includes your: 1. Resume, 2. Responses to the online questions, and 3. Required supporting documents. We use a multi-step process to evaluate and refer applicants:
1. Minimum Requirements: Your application must show that you meet all requirements, including the education and/or experience required for this position. You may be found "not qualified" if you do not possess the minimum competencies required for the position. If your application is incomplete, we may rate you as ineligible.
2. Rating: Your application will be evaluated in the following areas: Knowledge of Oracle Applications and Knowledge of Business Theory. We may lower your rating if your responses to the online questions are not supported by the education and/or experience described in your application. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three categories, Superior, Good, or Satisfactory, depending on your experience and education related to this position. Veterans'preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category. 3. Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration and possible interview. If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)), you must be assigned the middle category or better to be rated as well qualified to receive special selection priority.
We recommend that you preview the online questions for this announcement before you start the application process. To preview questions please click here.