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This Position Is No Longer Available

Job Title:  Supervisory Management and Program Analyst GS-343-14 (All Sources)
Department:  Department Of Education
Agency:  Federal Student Aid
Job Announcement Number:  FSA-2013-0164

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$101,035.00 to $131,343.00 / Per Year
Tuesday, July 23, 2013 to Monday, August 05, 2013
Full-time - Permanent
1 vacancy in the following location:
Atlanta, GA, USView Map
This announcement is open to all U.S. citizens.

The area of consideration for this position is "All Recruiting Sources" for Non-status
candidates. Announcement FSA-2013-0178 is open concurrently with an area of consideration of "Federal Agencies" for status candidates.  
Applicants eligible for appointment under special appointing authorities  (i.e. VEOA, Sch. A, etc) should also apply under announcement FSA-2013-0178.


Join our Team! Federal Student Aid (FSA) is Funding America's Future, One Student At A Time.  Our Vision: To be the most trusted and reliable source of student financial aid, information and services in the nation.

This position is located in the U.S. Department of Education, Federal Student Aid, Business Operations, Operations Services Group, Processing Division.  The incumbent will analyze and advise management on the evaluation of the effectiveness of programs and operations or the productivity and efficiency of management, or both.


  • Relocation Expenses will not be paid
  • Must serve one-year probationary period
  • Must complete a Background Investigation and fingerprint check
  • Must be a U.S. citizen
  • Overnight Travel required


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Directs and develops plans for project teams or other groups in accomplishing/producing projects/studies.  Analyzes and evaluates on a quantitative/qualitative basis the effectiveness of line program operations in meeting established goals and objectives.  Evaluates and advises on organization, methods and procedures.  Analyzes management information requirements.  Develops, analyzes and evaluates new or modified program/management policies, regulations, goals or objectives.  Develops procdures and systems for assessing the effectiveness of programs/management processes.


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All qualified candidates must have one year of specialized experience equivalent to the GS-13 level in federal services.

Examples of such experience include: performing quantitative and qualitative analyses of the effectiveness of program operations in meeting goals and objectives; evaluating organizational structures, methods, and procedures; analyzing, developing, and evaluating new or changed program or management policies, regulations, goals or objectives; analyzing management information requirements; and developing procedures and systems for assessing the effectiveness of programs or management processes.

For full qualifications go to:


 Applicants must meet qualification requirements by the closing date of this vacancy announcement.


WARNING! High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from best-qualified status or result in a lowered score. Your responses to the vacancy questions must be substantiated by your on-line resume.  Be sure that the experience/education as described on your resume contains accurate and sufficient information that clearly supports your responses to all of the questions by addressing experience and education relevant to this position.   If you exaggerate or falsify your experience, education and/or your responses to questions, your ratings can/will be changed, or you may be removed from employment consideration.  You should make a fair and accurate assessment of your qualifications. 

Applicants who do not respond to the application questions will be rated ineligible.

Eligible candidates will be placed for selection consideration into three (3) categories as described below:


1 - Qualified Category

2 - Well Qualified Category

3 - Best Qualified Category

Do not overstate or understate your level of experience and capability. You should be aware that your ratings are subject to evaluation and verification.

Applicants are expected to possess the Knowledge, Skills and Abilities (KSAs) listed below to qualify for this position. These KSAs are addressed in the self-assessment questionnaire that you will complete for this announcement. You do not need to respond separately to the KSAs listed below. Your answers to the on-line experience questions will serve as responses to the KSAs. Your application will be evaluated based on your ability to demonstrate the following knowledge, skills, and abilities/competencies (KSAs):


1. Ability to manage people, assign work, direct staff and provide training and development.


2. Ability to communicate effectively with employees, private collection agencies, loan servicers and other contractors, both orally and in writing. 


3. Skill in identifying areas for improvement in business operations and developing and implementing new procedures, processes and other enhancements to improve operations.


4. Knowledge of management goals and priorities and align staff and work assignments  to meet those goals.

To preview questions please click here.


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The Department of Education/Federal Student Aid offers a comprehensive benefits package including paid vacation and sick leave, federal holidays, health and life insurance, and participation in the Federal Employees Retirement System (FERS), including the Thrift Savings Plan (TSP).  Click on  to find out more about federal benefits.

Why Work at ED/FSA?
The U.S. Department of Education (ED)/Federal Student Aid (FSA) is a great place to work. For more detailed information regarding our various work sites, please click on the link below:

As an ED/FSA employee, you will benefit from our family-friendly work environment.  As part of our commitment to maintain a productive balance between work and home, we offer excused leave for Parent/Teacher Conferences (4 hours); excused leave for annual health screenings (4 hours); and matching leave for community volunteer service.  Other incentives such as Telecommuting and Alternative Work Schedules also may be available to you.

ED/FSA offers positions that are fair and competitive in compensation; developmental opportunities to exhibit teamwork and goal-oriented projects to enrich your federal career.

Student Loan Repayment may be paid if negotiated and approved prior to appointment.


"Veterans interested in receiving tips on preparing a Federal resume and/or how to prepare for an interview, may send an email to  to schedule an appointment for a session.   Veterans Counseling Session must be placed in the subject line of the email."

The Federal Government is committed to expanding access to employment by hiring people with disabilities; providing technical assistance and information on reasonable accommodations for people with disabilities; and identifying and removing barriers to work.  Persons with disabilities may apply for jobs filled either competitively (where qualified individuals compete with one another through a structured process), noncompetitively (where a qualified individual may be selected based on a special appointing authority), or through an excepted appointing authority for people with disabilities (i.e. Schedule A).  People who are selected for a Federal job must meet the qualification requirements for the position and be able to perform the essential duties of the job with or without reasonable accommodation. For information on "People with Disabilities" please visit  

Interagency Career Transition Assistance Plan (ICTAP) Career Transition Assistance Plan (CTAP)- Eligible federal employees who were in positions and who were displaced from their positions may be eligible for selective priority over other candidates, under the ICTAP or the CTAP.  Information about these programs may be found at the following links. In order to qualify, your application must receive a score of 85 in comparison with the knowledge, skills and abilities criteria.  If you believe you are eligible for this special consideration, it is critical that you read the information provided in the links below.

Student Loan Default
Applicants selected for positions are subject to a background check to verify that he or she has not defaulted on any loan funded or guaranteed by the U.S. Department of Education.  Applicants found to be in default will be contacted to make arrangements for repayment prior to being made an official offer of employment.



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Please carefully read the information provided under the link listed below. The section entitled "How to Apply" provides detailed instructions on faxing your supporting documentation. All required supporting documentation MUST be received by midnight Eastern Time on the closing date of the announcement. You are encouraged to thoroughly review the list of supplement documents required. It is critical to note that many documents may not pertain to you. You are only required to submit those that apply to you.



Veterans' Preference Documentation (DD214, VA letter, SF-15):  Required from applicants if applying for an appointment under special veterans' appointing authority

No forms will be accepted after the closing date.


Nichelle Bowman
Phone: 202-377-4795
Fax: 202-275-4574
Agency Information:
830 First Street, NE
Room L-118-5
Attn: Human Resources Services
Washington, DC
Fax: 202-275-4574


We will inform you of the status of your application at four stages: (1) Upon receipt of your application; (2) Upon minimum qualification determinations; (3) Upon issuing the highly qualified candidates to the hiring official; and finally (4) once a selection is made. It is essential that you have a current e-mail address on file with USAJOBS. You will be notified of our application status by the servicing Human Resources Specialist via email. You may also check the status of your application at USA JOBS.

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