All qualified candidates must have one year of specialized experience equivalent to the GS-13 level in federal services.
Examples of such experience include: performing quantitative and qualitative analyses of the effectiveness of program operations in meeting goals and objectives; evaluating organizational structures, methods, and procedures; analyzing, developing, and evaluating new or changed program or management policies, regulations, goals or objectives; analyzing management information requirements; and developing procedures and systems for assessing the effectiveness of programs or management processes.
For full qualifications go to: http://www.opm.gov/qualifications/index.asp
Applicants must meet qualification requirements by the closing date of this vacancy announcement.
HOW YOU WILL BE EVALUATED:
WARNING! High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from best-qualified status or result in a lowered score. Your responses to the vacancy questions must be substantiated by your on-line resume. Be sure that the experience/education as described on your resume contains accurate and sufficient information that clearly supports your responses to all of the questions by addressing experience and education relevant to this position. If you exaggerate or falsify your experience, education and/or your responses to questions, your ratings can/will be changed, or you may be removed from employment consideration. You should make a fair and accurate assessment of your qualifications.
Applicants who do not respond to the application questions will be rated ineligible.
Eligible candidates will be placed for selection consideration into three (3) categories as described below:
1 - Qualified Category
2 - Well Qualified Category
3 - Best Qualified Category
Do not overstate or understate your level of experience and capability. You should be aware that your ratings are subject to evaluation and verification.
Applicants are expected to possess the Knowledge, Skills and Abilities (KSAs) listed below to qualify for this position. These KSAs are addressed in the self-assessment questionnaire that you will complete for this announcement. You do not need to respond separately to the KSAs listed below. Your answers to the on-line experience questions will serve as responses to the KSAs. Your application will be evaluated based on your ability to demonstrate the following knowledge, skills, and abilities/competencies (KSAs):
1. Ability to manage people, assign work, direct staff and provide training and development.
2. Ability to communicate effectively with employees, private collection agencies, loan servicers and other contractors, both orally and in writing.
3. Skill in identifying areas for improvement in business operations and developing and implementing new procedures, processes and other enhancements to improve operations.
4. Knowledge of management goals and priorities and align staff and work assignments to meet those goals. To preview questions please click here.