This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Deputy Chief Information Officer

Department:Department Of Commerce

Agency:Patent and Trademark Office

Job Announcement Number:OCIO-2013-0010

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$119,554.00 to $179,700.00 / Per Year


Friday, July 19, 2013 to Monday, August 19, 2013




Permanent - Full-Time


1 vacancy in the following location:
Alexandria, VA, USView Map


Applications will be accepted from all groups of qualified individuals.


The USPTO Office of the Chief Information Officer (OCIO) is looking for a strategic, energetic and enthusiastic leader. The Deputy Chief Information Officer (DCIO) is the primary assistant to the Chief Information Officer (CIO) and complements the role of the CIO. 

The DCIO directs the development, implementation, maintenance, enhancement, and operation of the USPTO’s automated information systems and the development of supporting strategic and operational plans, manages the USPTO’s computer facilities, equipment, and telecommunications network, manages development, maintenance, and dissemination of patent and trademark information to the public, serves as the USPTO’s Senior CIO Official, and provides administrative and policy direction to the organizational elements reporting to the CIO.

The Deputy CIO provides administrative and policy oversight to and coordinates the activities of:

a.  The Director, Infrastructure Engineering and Operations Organization, who is a senior-level advisor responsible for evaluating emerging technologies, communicating them throughout the OCIO, and provides advice and recommendations surrounding the enterprise-wide technical architecture.  As Director of the Infrastructure Operations Management Group the incumbent is also responsible for the organization that provides day-to-day operational support for the USPTO automated information systems. 

b. The Director, Organizational Policy and Governance Organization that is responsible for the management and oversight of enterprise IT strategies and policies,  builds comprehensive ownership of enterprise IT processes and standards and is responsible for all aspects of system security. 

c. The Director, Program Administration Organization that is responsible for the management of the overall USPTO IT program.  The Office provides the major points of contact for OCIO customers, and is also responsible for ensuring that appropriate budgetary, contractual, and human capital resources are in place to support the planned OCIO investments. 

d. The Application Engineering and Development Organization and Chief Technology Officer (CTO) executes the USPTO’s strategic IT plans and supporting technical architecture in the system design and developments the system, and validates that the business areas’ functional and performance requirements are met prior to delivery to Operations for production testing and deployment.

e.  The Director, Office of Information Management Services delivers quality information products and services to meet USPTO, public, and intellectual property community needs; provides support across the USPTO with software, hardware, network, desktop, and web services; and maintains the content and context configuration item data of the Agency.

You’ll have access to alternative, flexible work schedules and highly competitive benefits in a stable, professional team environment. This is an exciting opportunity for a talented individual to work with cutting edge technology that defines, enforces and protects the Intellectual Property of the United States around the world.



  • You must be a U.S. Citizen or National
  • Be willing to relocate to the Washington, DC metro region
  • Have comprehensive, recent experience in the duties described
  • Successfully complete a security background investigation
  • Work effectively both autonomously and within a matrixed team
  • Financial Disclosure Report (OGE-278) will be required upon appointment


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Major Duties

The incumbent of this position serves as the USPTO Deputy Chief Information Officer (DCIO) and, as such, directs the successful implementation of the strategic and tactical plans of the CIO. 


The DCIO provides administrative and policy oversight to all OCIO offices with particular emphasis on day-to-day IT operations execution.  The DCIO may lead major initiatives that span across Offices, and often represents the CIO to the rest of the OCIO, the USPTO, legislative and policy-making bodies, and to various work groups and committees composed of governmental, public, and industry group stakeholders. 


Specifically, the incumbent performs or supervises the following functions:


  • Provides leadership, direction, and advice to the Senior Leadership Team (SLT).  The Deputy will work with each Director and their Deputies to identify and mitigate risks, monitor progress, set priorities, and resolve issues.  Responsible for insuring that CIO-established direction is followed and that executive resources and deputies successfully execute against established plans.


  • Oversees implementation of the IT Strategic Plan Operational Plan and supporting action plans.


  • Provides operational and tactical leadership, oversight, direction for day-to-day planning management of the OCIO through the Tactical Leadership Team (TLT).


  • Promotes a transparent, open and collaborative culture within the OCIO, Agency and externally.


  • Establishes and maintains effective relationships with OCIO customer/investor organizations, coordinating effective delivery of appropriate information technology products and developing new business for the OCIO.  Educates customers/investors on OCIO strategies and best practices, standards, and policies to facilitate sound decision-making.


  • Understands all USPTO business areas and translate their needs into actionable solutions that result in new work for the OCIO.  Promotes the OCIO as the provider of choice for information technology services to USPTO and international customers.


  • Provides oversight and reports status of portfolios, programs, projects, operational status and events, including monitoring and resolution of items identified in the weekly Director messages, and conducts effective and timely root cause analysis of adverse or problem events.


  • Provides front-line review, approval, and resolution of Equal Employment Opportunity (EEO), Employee Relations (ER), and Labor Relations (LR) grievances and actions.  Resolves grievances, to the maximum extent possible and in the best interest of the Agency and OCIO.


  • Oversees IT security and analytical services such as technical studies, data security, and physical security and risk analysis.


  • Provides direction for periodic (at least four per year) customer focus sessions to identify opportunities for improvement, to determine customer needs, and increase the usefulness of information technology services and to establish service level agreements with customer organizations.


  • Establishes and maintains effective and open business relationships to facilitate communication, cooperation and achievement of Agency goals.  Conducts recurring status meetings with other business area Deputies and Senior staff to foster improved communication and cooperation.


  • Establishes Operational plans that reflects OCIO organizational priorities and accurately reflects business priorities and goals.  Manages and monitors progress against established plans and on-going development and execution of interim plans such as the Quarterly  Plans.  Establishes performance goals and metrics to support the plans, and develops effective and meaningful Service and Operational Level Agreements to ensure accomplishment of the plans and monitor and measure progress.


  • Represents the OCIO at various Agency meetings, as appropriate, including the weekly Deputies Meeting and Communications Working Group.  Accurately presents OCIO positions, issues, and concerns and effectively articulates solutions that are in the best interest of the OCIO.  Utilizes and brings in experts in human resources, finance, and technologies as appropriate.  Ensures that OCIO is not committed to dates and schedules without approval.


  • Represents the OCIO at Department of Commerce (DOC) CIO or other federal meetings when asked or when requested through the USPTO speaking request process. 


  • Provides hands-on technical review and analysis of problems and issues effecting daily operations, productivity or delivery on commitments.


  • Conduct task order and contract reviews to assist VMD in conducting and documenting the performance of contractor artifacts and deliverables and in the effectiveness of government oversight of contractor staff.


  • Provides signatory authority on financial expenditures and data calls. 


This position is classified as Career Reserved because it is necessary to restrict appointment to career employees in order to ensure impartiality of the public’s confidence in the impartiality of the Government.



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The successful candidate possesses recent and comprehensive leadership and technical expertise described in the duties. Ideally, the candidate will have at 10-15 years experience in the areas described above and possess a degree in information technology or an IT-related field. Federal contracting experience and workforce management is desired but NOT required.

To qualify, the applicant’s resume and answers to questions must demonstrate his or her technical and leadership experience/expertise as they relate to the duties described.

You must submit your responses to the Professional Technical Qualifications to be considered for the announcement. The Professional Technical Qualification Questions must be addressed in narrative format. (See Preview Questions link under the "How You Will Be Evaluated Section).

Professional Technical Qualification Questions Preview:

1. Describe your extensive knowledge and experience in portfolio/program management and executing long-range Information Technology (IT) plans through adherence to established systems development life cycle methodologies and practices, and effective use and oversight of federal and contracting resources.

2. Describe your demonstrated experience in developing and leading customer-focused initiatives within an IT service organization to re-engineer practices to better serve customers; evaluating and improving processes, while ensuring product quality and conformance with customer specifications.

3. Provide examples that demonstrate your expert knowledge of IT laws, regulations, policies, and guidance addressing information technology management, including a demonstrated ability to interpret and translate such to address agency-specific needs through the promulgation of agency-wide policies, directives, and guidelines. Relevant mandates include the Clinger-Cohen Act, OMB?s A-130, Federal Enterprise Architecture, and FISMA.

4. Provide examples of your expert knowledge of and demonstrated experience in strategic and operational information technology planning, selection, control, and evaluation of information technology investments and methodologies for translating business needs to technical specifications.

5. Provide examples of your demonstrated knowledge and ability to oversee and lead the design, implementation, and continuing development of modern, reliable, and secure end-to-end IT services and applications, that includes software development, cloud computing, service oriented architecture, collaboration tools, data center and network operations, ,database/application/web servers, Service Desk, and telecommunications.

NOTE: If you are selected for the position you may be required to submit your Executive Core Qualifications (ECQs) to the Office of Personnel Management to be approved before you can be placed into the position. However, at this time you are not required to submit your ECQs.

  •  ECQ 1: Leading Change
  •  ECQ 2: Leading People
  •  ECQ 3: Results Driven
  •  ECQ 4: Business Acumen
  •  ECQ 5: Building Coalitions

You may be required to serve on a one year probationary period.


Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions including the Professional Technical Qualification Questions.

To preview questions please click here.


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The United States Patent and Trademark Office offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, paid holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System.  Alternative Work Schedule(AWS) and Telework Program are available to eligible employees.

Visit USPTO links below for information concerning USPTO New Employee Information: (Please note by clicking on the links below you will be redirected away from this page and to the Website)

USPTO CampusReporting to Work>Work/Life BalanceFinancialEmployee AssistanceLiving in the D.C. Metro Area

Visit the link below to explore the major benefits offered to most Federal employees.

Working for the Federal Government - Benefits


Applicants applying for this position must be a United States Citizen. If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.

This is a Non Bargaining Unit position. This is a Public Trust position and has a risk level designation of "high".

Bckground Investigation - If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation.

Drug Testing- All applicants tentatively selected for this position will be required to submit to a drug test to screen for illegal drug use prior to appointment and, if appointed, the individual will be subjected to random drug testing procedures. All appointments are contingent upon a negative drug test result.

The USPTO participates in E-Verify. For more information on E-Verify, please visit

Probationary Period- If selected, you may be required to complete an initial one-year probationary period.

All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.

Relocation Expenses are not authorized and will not be paid.

Recruitment Incentives may be authorized.

More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued.

All application materials become the property of the United States Patent and Trademark Office.


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You MUST apply online. If you experience difficulties with the application process or do not have access to a computer, it is your responsibility to please contact the HR Specialist listed in the "Contact Information" before the closing date of this job announcement. If you are a new user to the USAJobs Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJobs user AND you must be signed-in to your account in order to apply for this position. For help setting up an account or for general help using USAJobs, go to USAJobs Help Page. Once you have gathered all of the required information and are ready to begin the application process, click the "APPLY ONLINE" button at the right side of the page. You will then be directed away from USAJobs to the Department of Commerce application site for USPTO. NEED HELP? If you experience any difficulties with the application site, help is available! Contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Time. You may call and leave a voice mail message at all other times. All required supporting documents will be collected electronically via the USAJobs "Saved Documents" feature.


Complete application consists of: A resume (cover letter optional) that indicates your citizenship, your educational and work experience including job titles, salary, employment dates, duties and accomplishments, experience and how it relates to the mandatory Professional Technical Qualifications.

You can choose ONE of the following methods to submit your resime: 1) You can upload your documents when you register or update your information on the Department of Commerce application site which you access through the USAJobs site. OR 2) You can fax your documents to 571-258-4052 using the system generated fax cover sheet. Your application and all required documentation must be received by 11:59 p.m. Eastern Standard Time on the closing date of this job announcement. NOTE: The preceding documentation requirements are based on job requirements and individual applicant eligibility. Not all documents are applicable to all applicants--if you are unsure which documents apply to you, contact the HR Specialist listed on this announcement. Review your resume and responses carefully. Responses to job questions that are not fully supported by the information in your application package may result in adjustments to your rating. A Human Resources Representative will validate the qualifications of those candidates eligible to be referred to the hiring official. 


Carolyn Schad
Phone: 571-272-7003
Fax: 571-258-4052
Agency Information:
Office of Human Resources
Elizabeth Townhouse
550 Elizabeth Lane
Alexandria, VA
Fax: 571-258-4052


You will receive a notice generated by the USAJobs System when you have successfully submitted your application. After all application packages have been received, we will review your application to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and you may be contacted for follow-up supplemental documentation. It is the applicant's responsibility to provide any supplemental documents or information requested by the Office of Human Resources within the allocated timeframes. Failure to submit requested documents or information within 5 business days of receiving the request may result in your application not receiving further consideration. You can check the status of your application by logging into USAJobs, where you can sign up to receive automatic emails in "Notifications Settings" anytime the status of your application has changed. You can also expect an email  from the USPTO Office of Human Resources if your application met the basic qualifications and was therefore referred to the hiring manager for further review. If selected for an interview, you will be further notified of timing and expectations around this, as well as subsequent actions and milestones that may result.

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