This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Chief Information Officer, ES-340

Agency:Small Business Administration

Job Announcement Number:13-SES-5-KW

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$119,554.00 to $179,700.00 / Per Year


Friday, July 19, 2013 to Monday, August 12, 2013




Full Time - Permanent


1 vacancy in the following location:
Washington DC, DC United StatesView Map


United States Citizens



Become a part of an Agency that touches the lives of every American!  The U.S. Small Business Administration (SBA) has served the Nation's small businesses for over 50 years, we have successfully served the Nation's small business owners. We recognize that small businesses are critical to our economic recovery and strength, to building America's future, and to helping the United States compete in today's global marketplace. We represent a highly skilled and motivated workforce and welcome those interested in furthering our mission. To learn more about the SBA, please visit our website at


The SBA is seeking a dynamic, high energy, and exceptional business leader to serve as the Chief Information Officer (CIO). The mission of the Office is to provide strategic vision and leadership for the agency's information technology infrastructure and investments. 


SBA's CIO oversees the Office of the CIO with the assistance of the Deputy CIO, the Chief Information Security Officer, the Chief Technology Officer, and other executives who together manage a staff of about 70 full-time employees and about 120 contract staff.  The agency's portfolio of information technology systems and investments total approximately $105 million, with about one-third of that total under the CIO's direct control and the remainder associated with program-specific major applications.  The CIO is the primary executive responsible for information technology and collaborates with peer executives to achieve the agency's program mission through the effective use of information technology.


  • U.S. Citizenship is required
  • You must successfully complete a background investigation and credit check.
  • Must complete a 1 year SES probationary period if not previously completed.
  • Occasional travel may be required.
  • Relocation expenses are not authorized


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Within the context of managing SBA's IT portfolio and ensuring operational efficiency, the CIO is responsible for specific outcomes, including:


1.  A secure computing infrastructure.  SBA's computing infrastructure provides services to over 200 locations throughout the U.S., and supports a wide range of major applications, including credit and loan-making systems.  The CIO ensures that this infrastructure meets all federal security regulations and provides for access controls that meet the rigors of SBA's annual financial audit reviews, and ensures that the IT staff across the organization, in conjunction with program managers implements appropriate security measures to ensure the integrity, confidentiality, and privacy of the Agency's data and the safety and accountability of SBA's IT assets.  The CIO serves as the agency's Chief Privacy Officer and ensures that all privacy laws and regulations are enforced.


2.  Effective capital planning and investment control.  The CIO provides strategic leadership for the agency's IT capital planning processes and delivers an effective portfolio governance process in concert with the Chief Financial Officer and the Chief Acquisition Officer.  The CIO designs and leads a process that ensures a measurable link between project teams and senior executives.  As part of this process, the CIO is accountable for justifying the Agency's IT expenditures to OMB as part of the SBA's overall budget process.


3.  A standards- and commodity-based IT architecture.  The CIO provides for an agency-wide computing infrastructure that connects all operating locations and major applications.  The CIO ensures that this computing infrastructure meets all federal IT guidelines and regulations, and is operating according to government and industry best practices and comports with OMB memoranda and directives.  Additionally, the CIO operates a customer-focused system to track and close all incidents, requests, and problems according to service management standards.  The CIO formulates short- and long-range IT goals and objectives and addresses anticipated agency needs during the next 3 to 5 years.


4.  Building IT coalitions.  The CIO represents the SBA in contacts with Congress, OMB, GSA, Executive Branch regulatory agencies, and other Federal and State agencies and private consulting firms on Agency policies and programs; and may serve on interagency councils, committees, and task forces with authority to address and speak on issues related to information technology.


5.  Collaborate with Agency leadership to strengthen program management.  The CIO continually reviews programs within SBA to advise on IT standards and applicability.  These evaluations must assure that the overall computer plans and policies for the Agency are meeting A-123 requirements.  In addition, the CIO assures the technical accuracy, cost effectiveness, and adequacy of contractor support and products; reviews the use of IT in SBA's field offices to avoid duplication of efforts and the unnecessary expenditure of time and money.


6.  Leading and motivating an IT workforce.  The CIO ensures the provision of all administrative functions including financial management, procurement, internal review, directives management, and a full range of office service programs, and carries out personnel management responsibilities including performance evaluations, selection, and other personnel responsibilities for staff and ensures effective utilization of all staff in OCIO and across the organization.  The CIO delegates authorities to subordinate supervisors and holds them responsible for the performance of the organizational units and the best utilization of their staff, and fosters and promotes equal employment opportunity in all facets of employment. 



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To meet the minimum qualifications for this position, applicants must possess experience at a senior level which demonstrates ability to perform the duties described above; including progressively responsible supervisory or managerial experience demonstrating ability to manage people and resources. Eligibility for this position will be based upon a clear showing that the applicant has experience of the scope and quality sufficient to effectively carry out assignments of the position. Your application must emphasize your level of responsibilities, the scope and complexity of programs managed, program accomplishments and policy initiatives undertaken. Applicants are required to submit a narrative response addressing each Executive Core Qualification (ECQ) and each Mandatory Technical Qualification (MTQ) to receive consideration. Failure to submit a narrative statement or address any of the mandatory ECQs and/or MTQs is considered incomplete and will not be considered.


Applicants currently serving under a career Senior Executive Service (SES) appointment, eligible for reinstatement into the SES, or have successfully completed a Candidate Development Program (CDP) approved by OPM are not required to address the ECQ's, but must address all MTQ's. Failure to address each of the required MTQ's will result in disqualification of your application. All qualified applicants will be evaluated on the relevance of their experience, education and/or training.


For additional guidance in writing ECQ narratives, applicants may visit the Office Of Personnel Management's Guide to Senior Executive Qualifications located at: . Applicants are strongly encouraged to follow the Challenge, Context, Action, and Result model outlined in the guide.


Mandatory Technical Qualifications (MTQ's). Applicants must respond to the MTQs which represent the experience needed to perform the duties and responsibilities of the position. You will be given the opportunity to address these MTQs later in the online application process.


1. The CIO must apply IT innovations to achieve agency objectives.  There are five critical competencies to be assessed for CIO candidates in the program leadership area:

  • Experience in delivering significant results to an organization in a 12-month timeframe.
  • Demonstrating success in implementing innovative IT solutions within an organization.
  • Ability to collaborate in IT strategy and tactics with C-level executives (that is, Chief Financial Officers, Chief Operating Officers, Chief Executive Officers, etc.)
  • Proven competence acquiring IT technology and complex IT systems components in concert with small business partners.
  • Experience with implementing service management within IT functions in organizations.

    2. The CIO must provide a secure computing infrastructure.  There are three critical competencies to be assessed for CIO candidates in the IT security area:

    • Experience with leading IT organizations to achieve successfule responses to regulatory audits, internal control reviews, and risk identification and mitigation efforts.
    • Experience in implementing National Institute of Standards (NIST) and equivalent guidelines for IT security in a federal government computing environment.
    • Ability to provide guidance and education to agency staff on computer security awareness and cybersecurity fundamentals. 


    3. The CIO must ensure that IT investments are reviewed and approved by agency leadership.  There are three critical competencies to be assessed for CIO candidates in the program leadership area:

    • Leadership of a capital planning and investment control process for a federal agency or an enterprise
    • Experience with publishing metrics and performance measures for IT systems
    • Leadership of project management functions and IT investment portfolios


    4. The CIO must provide technology that promotes mobility and productivity within budget and resource constraints.  There are six critical competencies to be assessed for CIO candidates in the service operations area:

    • Demonstrated ability to lead information technology functions at geographically distributed organizations.
    • Experience in implementing video-conferencing capabilities for headquarters and field operations to achieve service improvements and minimize travel expenditures.
    • Experience with implementing standard configurations and commoditization of IT infrastructures.
    • Experience with migrating IT operations to cloud-based providers, especially regarding messaging and communcations infrastructures.
    • Experience with the consideration of data center capabilities.
    • Proven ability to deliver cost efficiencies and demonstrated budget savings from IT operations.


     Executive Core Qualifications (ECQ's). You will be given the opportunity to address these ECQs later in the online application process.


    LEADING CHANGE:  The ability to develop and implement an organizational vision which integrates key national and program goals, priorities, values, and other factors.  Inherent to this is the ability to balance change and continually strive to improve customer service and program performance within the basic Government framework, to create a work environment that encourages creative thinking, and to maintain focus, intensity and persistence, even under adversity.

    Leadership Competencies: Creativity & Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, Vision.


    LEADING PEOPLE:  The ability to design human resource strategies which maximize employee potential and foster high ethical standards in meeting the organization's vision, mission, and goals.

    Leadership Competencies: Conflict Management, Leveraging Diversity, Developing Others, Team Building.


    RESULTS DRIVEN:  The ability to make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of program and policies.

    Leadership Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving, Technical Credibility.


    BUSINESS ACUMEN:  The ability to acquire and administer human, financial, material, and information resources in a manner which instills public trust and accomplishes the organization's mission, and to use new technology to enhance decision making.

    Leadership Competencies: Financial Management, Human Capital Management, Technology Management.


    BUILDING COALITIONS:  The ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally.  It also involves the ability to develop an expansive professional network with other organizations, and to identify and internal and external politics that impact the work of the organization.

    Leadership Competencies: Partnering, Political Savvy, Influencing/Negotiating. 



    Applicants will be evaluated on their narrative responses to the Executive Core Qualifications (ECQs) and all Mandatory Technical Qualification (MTQs). Applicants will be evaluated by a Merit Staffing panel using only the information submitted within their application to determine the degree to which they possess each of the listed qualifications. Applicants who do not demonstrate sufficient possession of the ECQ and MTQ will be ineligible for further consideration. Based on the Panel's evaluation, applicants who are determined best qualified will be referred for further consideration.


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    Working for SBA offers a number of really exciting flexibilities. The Federal government offers a number of other exceptional benefits to its employees. The following web address is provided for your reference to explore the major benefits offered to most Federal employees. To find out more click here



    Veteran's preference does not apply to the Senior Executive Service.


    CTAP/ICTAP: If you are applying for a special selection priority under SBA's Career Transition Assistance Plan (open to surplus SBA employees only) or the Interagency Career Transition Assistance Program (open to surplus and displaced Federal employees), you must submit proof of eligibility. Information about CTAP and ICTAP eligibility is on OPM's Career Transition Resources website at: CTAP/ICTAP.

    Suitability, Clearance & Requirements: A background security investigation may be required for all new hires. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.

    Selective Service:  If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information click here


    EEO/Diversity Policy and Privacy Act Selection for this position will be based solely on merit, fitness, and qualifications without regard to race, sex, color, religion, age, marital status, national origin, non-disqualifying handicap conditions, sexual orientation, or any other non-merit factors. This agency provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodations for a disability, please contact, TAG:Contact Name at TAG:Contact Phone. If you have a hearing impairment, you may call the Federal Information Relay Service at 1-800-877-8449 for assistance in contacting the person named above.


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    You are strongly encouraged to read the entire announcement before you submit your application for this position.


    The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Standard Time (EST) on the closing date of this announcement to receive consideration.


    1. REGISTER (ON-LINE): To begin the application process, click the "Apply On-Line" button to the right of the screen, follow the prompts to log-in/register at USAJOBS.


    2. RESUME (ON-LINE): You must create or upload your resume on-line or you will not be considered. Creating your resume using the USAJOBS' Resume Builder allows you to create a uniform resume that provides all of the information required by government agencies.


    3. RESPOND TO QUESTIONS (ON-LINE): The first time you apply, you will be asked several general questions before proceeding to the assessment questions for the vacancy you have selected. If you have applied before, you will be given the option either to update the general information, or to proceed directly to the assessment questions. Respond online to the application questions. Failure to complete the ECQ and MTQ's will result in an incomplete application and you will be disqualified from further consideration. If you have successfully submitted your on-line application, you will see a screen telling you that your application has been sent. If you do not see these words, you have not successfully completed your application. If you wish to edit your application, you may return to USAJOBS and re-apply; previous responses will be saved and can be updated. Be sure to click "Finished" and look for the screen indicating your application was sent. You may edit your information until 11:59 EST of the closing date of the announcement.


    4. If applying online poses a hardship please contact the Human Resources Specialist listed on the announcement between the hours of 8:00 a.m. to 5:00 p.m. Eastern Standard Time (EST).


     Note: To return to a previously Saved or Incomplete application you may use the following link: .


    To fax supporting documents you are unable to upload, complete this cover page Cover Page using the following TAG:VacancyID Fax your documents to 1-478-757-3144. Failure to use the cover page may result in your application not being considered.

    Applications will only be accepted online or by fax.   If you are unable to apply online:

    1. Click the following link to view and print the occupational questionnaire View Assessment Questions ,
    2. Print this 1203FX form to provide your response to the occupational questionnaire
    1203FX , and
    3. Fax the completed 1203FX form along with any supporting documents to 1 -478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.  The vacancy ID is  TAG:VacancyID.  If you need assistance applying online or by fax, please contact OPM at 


    1. Submit your completed application which includes your resume, responses to all online assessment questions, and all required supplemental documents in order to be considered.


    2. If you are a current, retired or former Federal employee, please submit a copy of your most recent SF-50, Notification of Personnel Action, to verify your status.


    3. If you are a graduate of an SES Candidate Development Program (CDP), please submit a copy of your certificate for non-competitive eligibility. 


    Phone: (202)205-7089
    Agency Information:
    Small Business Administration
    721 19th Street
    Denver, CO


    Once your application is received it will be evaluated by the HR Specialist who will determine which candidates meet basic qualifications. Applicants who meet the basic qualifications will be rated and ranked by a merit staffing panel. The panel will make recommendations to the selecting official for further consideration and possible interview. You may receive updates notifying you of the status of your application via USAJOBS. It is recommended that you update your USAJOBS profile to receive these status updates via email after the announcement closes. You will receive updates to your status on-line as changes are made. All applicants will be notified by e-mail of the outcome of their application once a final selection is made.

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