This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medical Support Assistant, GS-0679-00, Surgical & Specialty Care

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:BA-13-927057-NDM

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$26,418.00 to $43,131.00 / Per Year


Tuesday, July 16, 2013 to Friday, July 19, 2013




Full Time - Excepted Service Permanent




1 vacancy in the following location:
Saint Cloud, MN United StatesView Map


United States Citizens


Vacancy Identification Number (VIN) 927057

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  
Note:  The full performance level of this vacancy is GS-5.  The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5.  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Relocation Expenses: Relocation expenses are not authorized for this position.


  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required


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1.      Medical Support Assistance is defined as support staff for the professional, non professional and ancillary staff.


a). Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA National Scheduling Guidelines.  This would also include scheduling, canceling, re-scheduling patient appointments/or consults.

b). Will appropriately cancel/no-show appointments in accordance to scheduling guidelines.

c). Ensure that appointments are scheduled correctly by doing order checks.

d). Monitor Electronic Wait List (EWL).

e). Prepare for clinic visits

f). Monitor both inpatient and outpatient appointments in your area for responsibility.

g).  Ensure encounter forms are completed, research to monitor if appointment should be canceled or no-showed, have basic knowledge on helping provider close/open encounters.

h). Pre-registration process – Verifying and updating demographics, ICB scanners for insurance.

i). Enters appropriate documentation in patient records correctly.

j). Process complex medical orders with minimal to no guidance.

k). Fax documents as asked and appropriate.

l). Mail letters when needed.

m). Process all emergency and non-emergent transfers to other facilities.

n). Performs basic eligibility, co-pay and pre-authorization requirements (i.e. TRICARE, shared agreements, etc…).


2.       Provide Veterans, visitors and fellow staff members’ guidance with directions to various places within the St. Cloud VAHCS, both physical locations as well as via telephone.

3.       Follows HIPPA rules and shares data with others on an as needed basis.

4.       Has the ability to answer phones and transfer as appropriate.  Has the knowledge and understanding of how to handle a suicide call.


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  • U.S. citizenship.  Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.   
  • One year of education above high school or six months experience of clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the postion.
  • Proficient in spoken and written English.




GS-3: Basic requirements


GS-4: One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform duties of the position or 2 years of education above high school.


GS-5: One year of experience equivalent to the GS-4 level in Federal Service or 4 years of education above high school.


References: VA Handbook 5005/53, Part II, Appendix G45 dated June 7, 2012

PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: Must pass a pre-employment physical.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit


Your application, résumé and/or supporting documentation will be verified.  Please follow all instructions carefully.  Errors or omissions may affect consideration for employment.


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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.   VA may offer newly-appointed Federal employees credit for their active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.


This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.


This position is located at the St. Cloud VA Health Care System which is part of the VA Midwest Health Care Network (VISN 23). 


Service Line: Surgical & Specialty Care

Tour of Duty: 8:30am-5pm, Monday-Friday


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HOW TO APPLY: All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Friday, July 19, 2013 to receive consideration.
  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.  

To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


NOTE: You must use your full legal name when completing all required documents


  1. A complete VA Form 10-2850C, Application for Associated Health Occupations

  1. A copy of your most recent SF-50B “Notification of Personnel Action” (if a federal employee)
  2. A photocopy of your transcripts with degree awarded if you are using education to qualify
  3. DD-214, Certificate of Release or Discharge from Active Duty (if applicable)
  4. Documentation of Service-Connected disability: Service-Connected disability letter and SF-15 Application for 10-Point Veteran Preference (if applicable)
  5. Documentation of eligibility to be considered as surplus or displaced federal employee (if applicable)


Forms can also be found at:


Faxing Applications or Supporting Documents:

You are encouraged to apply online.  Applying online will allow you to review and track the status of your application.

NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):
  1. To fax your documents, you must use the following cover page and provide the required information.  The Vacancy ID is 927057.
  2. Fax your documents to 1-478-757-3144.
If you cannot complete the Application Package online, you may fax all of your materials.  The complete application package must be submitted by 11:59 PM (EST) on Friday, July 19, 2013Friday, July 19, 2013 to receive consideration.  Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:
  1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.
  2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items  
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144.  Your 1203FX will serve as a cover page for your fax transmission.


Alyssa S. Hawkins
Phone: (320)255-6301
Agency Information:
4801 Veterans Drive
St Cloud, MN


After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

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