This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Information Technology Specialist

Department:Department Of Justice

Agency:Offices, Boards and Divisions

Job Announcement Number:CRS-13-926684(WS)DEU

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$74,872.00 to $115,642.00 / Per Year


Monday, August 05, 2013 to Monday, August 19, 2013




Full Time - Permanent




2 vacancies in the following location:
District of Columbia, DC United StatesView Map


United States Citizens



Are you interested in a rewarding and challenging career?  If yes, then come  and Join the U.S. Department of Justice!!  The U.S. Department of Justice; rated in the Top 10 Best Places to Work in the Federal Government for 2012 (http://www.bestplaces/ to

This position is located in the U.S. Department of Justice, Community Relations Service (CRS) Office of the Director.


One or more positions may be filled using this vacancy. 
Filling this position is subject to funding availability.


  • You must be a U.S. Citizen or National.
  • You must complete a background investigation.
  • Selective Service Registration is required, as applicable.
  • Moving and Relocation expenses are not authorized.
  • Resume and supporting documents (See How to Apply Section)


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As an Information Technology Specialist, you will perform the following:  

·       Analyze and resolve the most difficult customer support requests involving integration or configuration related issues. Provide user support service including installation, configuration, troubleshooting, user assistance, and training in response to user requirements.

·       Identifies performance deviations from service level objectives, and determines problem resolution. Collect, evaluate, and summarize capacity, performance, problem, resource, and workload data to recommend configuration changes for maximizing the effectiveness and efficiency of installed technology.

·       Maintain nationwide responsibility for testing, quality assurance, configuration, installation, implementation, maintenance and management of networked systems used for the transmission of information in data and/or video format.

·       Manage the Active Directory, Group Policies, DNS, DHCP, WINS and TCP/IP, Configure, maintain and support the forest and domain levels, backup and recovery of domain controllers.

·       Prepares systems documentation, such as programming specifications for implementation by computer programmers.

·       Ensures the confidentiality, availability and integrity of IT systems through full compliance with the Federal information Security Management Act, related NIST standards, and agency IT security policies, procedures and tools.




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Basic Requirement:  You must have IT-related experience that demonstrates possession of each of the four required competencies:  attention to detail, customer service, oral communication, and problem solving. Your experience must include For the GS-12: work with user community to translate functional requirements into design specifications; present cost- benefit analysis to program officials for improvements, where appropriate; provide instructions on a wide range of software applications; and plan product suites for one or more of the major enterprise resources; and recommend alternative solutions for project requirements needed to support the complex design of hardware/software applications. 

For the GS-13:  evaluate conflicting requirements affecting a broad range of design issues; anticipate changes in business requirements to integrate existing systems with emerging information technology; provide expert technical advice, guidance, and recommendations for critical issues; and implement one or more of the major enterprise resources; plan product suites for different platforms, operating systems, applications and desktop configurations.

Specialized Experience
For the GS-12:  You  must have at least one year of specialized experience equivalent to the GS-11 grade level in the Federal service performing the following:  1) Configures and maintains servers, hub, and routers and switches. Review design specifications to ensure technical support for compliance with established policies, procedures and standards; 2) assist senior specialist in evaluating incomplete and conflicting data which may impact segments of the project; 3) recommend the acquisition of commercial-off-the shelf software applications that address project work performed; and 4) drafting technical position papers for a large scale project; 5) network administration.

For GS-13:  You  must have at least one year of specialized experience equivalent to the GS-12 grade level in the Federal service performing the following duties: 1) review proposed requirements and software designs to ensure department requirements are met; 2) evaluating critical issues impacting the installation, deployment and implementation of new or modified IT systems; 3) resolve potential integration issues within production or development environments; and 4) preparing and presenting briefings to management officials regarding complex/controversial issues; 5) network administration.

You must meet all qualification requirements by the closing date of this announcement.


Candidates evaluated for this position will undergo a two-step process.  Step 1, includes a review of your resume and assessment questionnaire responses to determine if you meet the minimum qualification requirements for this job.  Step 2, includes an evaluation of your application by a panel review.

Candidates that meet the minimum qualifications for this job will advance to step 2, to have applications further reviewed by a panel.  The panel will rate and rank your application under merit promotion procedures.  The numeric rating you receive is based on resume and supporting documents provided.  The score is a measure of the degree in which your background matches the competencies required for this position.  Only those candidates ranked as Best-Qualified will be referred to the selecting official for further review and a panel will determine which candidates to contact for an interview.

The Category Rating Process does not add veterans preference points or apply the "rule of three", but protects the rights of veterans by placing them ahead of non-preference eligibles within each category.  Preference eligibles who meet the minimum qualification requirements and who have a compensable service connected disability of at least 30 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher).

Qualified candidates will be assigned to a quality category.  If, after reviewing your resume and supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.  Please follow all instructions carefully.  Errors or omissions may affect your rating.  All applicants qualifications will be evaluated on competencies (knowledge, skills, abilities and other characteristics) listed below.  Please ensure that your resume and supporting documents (e.g., cover letter, narrative statement, performance appraisal, etc.) address the following competencies:

-System Administration( Active Directory, Group Policies, DNS, DHCP, WINS and TCP/IP)Maintain and support the forest and domain levels

-Planning and Management 

-System Analysis

-IT Enterprise Architecture - Exchange and BlackBerry Enterprise Server (BES)

-Communicate Orally

-Communicate in Writing





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The Department of Justice offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System.  This link provides an overview of the benefits currently offered to Federal employees:



Interagency Career Transition Assistance Plan (ICTAP). The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies.  If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if:  1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy.  To be well qualified, you must satisfy all qualification requirements for the vacant position and (for scored examining) score 85 or better on established ranking criteria OR (for category rating criteria) rate equivalent to the Highly Qualified or better category using established category rating criteria.  You must provide proof of eligibility with your application to receive selection priority.  Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form.  Additional information about ICTAP eligibility is at:


The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced  competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies.  If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy.  To be well qualified, you must satisfy all qualification requirements for the vacant position and (for scored examining) score 85 or better on established ranking criteria OR (for category rating criteria) rate equivalent to the Highly Qualified or better category using established category rating criteria.  You must provide a copy of your written notification of CTAP eligibility with your application.  Additional information about CTAP eligibility is at:


Veteran Preference: If you are entitled to veteran preference, you should indicate the type of veteran preference you are claiming on your résumé.  

 • In order to verify your veteran preference entitlement, please submit a copy of the Member Copy 4 of your DD-214 (Certificate of Release or Discharge from Active Duty); official statement of service from your command if you are currently on active duty; or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that shows your military service was performed under honorable conditions.

In addition, if you are a disabled veteran, a Purple Heart recipient, or widow/widower of a veteran, the spouse of a disabled veteran or the natural mother of a disabled or deceased veteran, you must submit a Standard Form (SF) 15, “Application for 10-Point Veteran Preference,” and the other required documentation identified on the reverse side of the SF-15 to support your preference claim.


The Department of Justice welcomes and encourages applications from persons with disabilities and is firmly

committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973 to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within the Department.  NOTE:  The Department of Justice also suggests eligibles Schedule A appliants should submit their resume to, and reference "Federal Career Opportunities" in the subject line.  For more information, visit the Bender Consulting Services website at


EEO Statement:

The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or other non-merit factor.


Reasonable Accommodation Statement:

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.



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 To apply for this position, you must provide a complete Application Package which includes:

1. Your Résumé
2. A complete Occupational Questionnaire
3. Additional Required Documents (see Required Documents section below)

The complete Application Package must be submitted by 11:59 PM (EST) on Monday, August 19, 2013.

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account.  Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process. 
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

To fax supporting documents you are unable to upload, complete this cover page using the following Vacancy ID  926684.  Fax your documents to 1-478-757-3144.

If you cannot apply online:

1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire ,
2. Print this 1203FX form to provide your response to the occupational questionnaire, and
3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.


Instructions for answering the questions in the Occupational Questionnaire: If you are applying to this announcement by completing the OPM 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.


 The following documents are required and must be received by closing date of the announcement.


·  Resume showing relevant experience (cover letter optional).

·  Veteran preference documentation, if applicable; proof of disability.

·  CTAP/ICTAP documentation, if applicable.

·  Notification of Personnel Action (SF-50 that includes position information, grade level and competitive status); and Latest performance appraisal received within the last 15 months.

Submitting Documents

It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position.  The Details page will display the status of your application, the documentations received and processed, and any correspondence the agency has sent related to this application.  Your uploaded document may take several hours to clear the virus scan process.


To return to an incomplete applications, log into your USAJOBS account and click Update Application in the vacancy announcement,  You must re-select your resume and/or other documents from  your USAJOBS account or your application will be incomplete.

Faxed documents will take 2-3 business days to process. To fax documents, you MUST use the special cover page. Print the pre-populated cover page on the upload documents screen of Application Manager. Or, you may click this link to print a copy of the cover page. When faxing documents, follow the procedures outlined below.  


  • Include the 8-character Vacancy Identification Number 926684
  • Provide your Social Security Number and full name in the spaces provided or we will not be able to associate your document(s) with the rest of your application.
  • You may submit multiple documents for the same vacancy announcement using one cover page.
  • Fax your cover page and documents to 1-478-757-3144.

Faxed documents submitted with missing information will not be processed. The following will prevent your documents from being processed: 


  • Not using the special cover page mentioned above.
  • Missing, incomplete, or invalid Vacancy Identification Number
  • Missing or incomplete Social Security Number or name

Note: If you have documents in your Application Manager account from a previous vacancy announcement they can be opened, copied and saved then reused as an upload file for this vacancy. Uploading your documents will speed the processing of your application for this announcement.


Your resume, curriculum vitae, the Optional Application for Federal Employment (OF 612), or any other written format you choose to describe your job-related qualifications can be submitted electronically using the document upload process, fax, mail or by hand-deliver. Please be sure to include all of the following information in your resume:

Job Information:
-Vacancy Identification Number, title, grade and location for which you are applying.
Personal Information:
- Full name, mailing address (with zip code) and day/evening telephone numbers (with area code).
- Country of Citizenship.
- If ever employed by the Federal Government, please show the highest Federal civilian grade held, job series, and dates of employment in grade.
- High School name, city, state and zip code, date of diploma or GED.
- Colleges and/or Universities attended, city, state and zip code.
- Major field(s) of study.
- Type and year of degree(s) received. If no degree received, show total credit hours received in semester or quarter hours.
Work Experience for each paid or non-paid position held related to the job for which you are applying (do not provide copies of job descriptions):
- Job title.
- Duties and accomplishments.
- Number of hours per week.
- Employer's name and address.
- Supervisor's name and phone number.
- Starting and ending dates of employment (month and year).
- Salary.
- Indicate if your current supervisor may be contacted.
Other Qualifications:
- Job-related training courses (title and year).
- Job-related skills (e.g., other languages, computer software/hardware, tools, machinery, typing speed, etc.)
- Job-related certificates and licenses.
- Job-related honors, awards, and special accomplishments. (e.g., publications, memberships in professional or honor societies, leadership activities, public speaking, performance awards, etc.) Do not send copies of documents unless specifically requested.


Willie Smith
Phone: (202)616-3742
Agency Information:
Justice Management Division
145 N Street NE suite 9W 300
Washington, DC


Once the online questionnaire is received you will receive an acknowledgement e-mail that your submission was successful.  After a review of your complete application is made, you will be notified of your rating and if you were referred to the hiring official.  If further evaluation or interviews are required, you will be contacted directly.    

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