In order to qualify for this Supervisory IT Specialist position you must have at least one full year of specialized experience comparable in scope and responsibility to the GS-13 level in the Federal service (obtained in either the public or private sectors). This experience must include activities such as: 1) Developing reference models to identify and document software components, functions, and relationships; 2) Leading studies to identify improvements in the way IT architecture is applied to key business functions; 3) Developing plans and strategies to modify the IT infrastructure to support short and long range organizational goals, objectives, and plans; and 4) Advising others on the application of architecture modeling tool sets used to document, maintain, and enhance the architectural planning process. Note: The contents of your resume must fully support this response in order to be found qualified.
BASIC IT COMPETENCIES
In addition to the specialized experience described above, in order to be found qualified for a Federal Information Technology position you must have IT-related experience in each of the following four competencies listed below which must be supported by the information contained in your resume.
1. ATTENTION TO DETAIL: Reviews moderately complex data from multiple sources and determine relevant information to a given situation. Drafts, edits, and disseminates written reports and status updates that are factual, timely and relatively error free.
2. CUSTOMER SERVICE: Maintains relationships with customers with diverse needs. Provides moderately technical or complex information about products and services. Assesses customers' needs and identifies products and/or services to meet their needs. Resolves fairly complex or non-routine problems, questions, or complaints; directs the most complex problems, questions, or complaints to the appropriate person.
3. ORAL COMMUNICATION: Communicates, explains or defends complex information technology ideas and information clearly and adapts to the audiences level of knowledge. Thoughts are well organized. Listens to others, and recognizes potential miscommunications.
4. PROBLEM SOLVING: Uses logic to identify alternatives to solve complex or sensitive technological problems; anticipates problems and identifies and evaluates potential sources of information and generates alternatives to solve problems where precedents do not exist.
Time-in-Grade Requirements: Current Federal employees must have served 52 weeks at the next lower grade in the Federal service. All qualifications and time-in-grade requirements must be met by the closing date of this announcement.
New employees must serve a one year probationary period.
Employees new to the Federal Government will be appointed at the Step 1.
This position may be designated as essential personnel. Essential personnel must be able to serve during continuity of operation events without regard to declarations of liberal leave or government closures due to weather, protests, and acts of terrorism or lack of funding. Failure to report for or remain in this position may result in disciplinary or adverse action in accordance with applicable laws, rules, and regulations (5 U.S.C. 7501-7533 and 5 CFR Part 752, as applicable).
Selectee may be subject to random drug testing.
NOTE: As this is a supervisory position, applicants must have demonstrated in their work experience that they possess, or have the potential to develop, the qualities of successful supervision. An interview may be included in the evaluation process to assess these abilities.
Applicants should possess proficiency or the potential to develop proficiency in the following ten competencies: 1) accountability; 2) customer service; 3) decisiveness; 4) flexibility; 5) integrity/honesty; 6) interpersonal skills; 7) oral communication; 8) problem solving; 9) resilience; and 10) written communication.
Employees who are initially appointed to supervisory positions must serve a supervisory probationary period of one year.
HOW YOU WILL BE EVALUATED:
Once the application process is complete, a review of resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. Qualified candidates will be assigned to a quality category. The categories are defined as follows:
Best Qualified Demonstrates better overall or key knowledge, skills, or abilities for a specific position.
Well Qualified Possesses the knowledge, skills, and abilities which clearly exceed the minimum qualification requirements for the position, but does not necessarily meet the definition of best qualified.
Qualified Meets the minimum qualifications standards, including any selective placement factors, for a specific position.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
- Knowledge of systems analysis concepts, techniques and best practices
- Ability to develop enterprise architecture planning components
- Ability to communicate to individuals or groups effectively concerning enterprise architecture requirements
- Ability to lead and supervise a team of technical staff in carrying out enterprise architecture development activities
Application of Veterans' Preference: Category rating and selection procedures place those with veteran's preference above non-preference eligible within each category. Veterans who meet the eligibility and qualification requirements and who have a compensable service-connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher.