Job Overview

Summary

In today’s interconnected world our country’s security challenges are constantly evolving.  To meet these challenges, the U.S. Department of Homeland Security (DHS) fosters a culture that values and promotes diversity, teamwork, flexibility, and innovation.  With a diverse and critical mission, we lead the unified national effort to secure America.

The mission of DHS is carried out every day by dedicated men and women who answer the noble call to public service with superior courage.  Come be a part of the best in preventing and deterring terrorist attacks, protecting against and responding to potential threats, ensuring safe and secure borders, welcoming immigrants and visitors, and promoting the free-flow of commerce. 

For an overview of the diverse responsibilities DHS carries out within the Government, we welcome you to visit our website at http://www.dhs.gov 

This position serves as the Deputy Chief Readiness Support Officer for Operations Support and provides daily management and oversight for a diverse and critical variety of customer support services, including facilities, real estate projects, property management and accountability, motor pool and transportation, mail screening and delivery, occupational safety and health functions, customer service call center, and other executive customer support activities.

 

 

Duties

The Deputy Chief Readiness Support Officer, Operations Support (DCRSO/OS) manages property and services in support of more than 7000 personnel.  Some of these requirements are in direct support of the shared services mission of the Management Directorate.  Other support functions are those used by multiple mission components, including motor pool, shuttles, parking, transit subsidy and mail management.  The incumbent coordinates with the component Chief Administrative Officers and the OCRSO resource manager to ensure alignment with and delivery of mission requirement.

 

The DCRSO/OS oversees the acquisition, build out and delivery of new office and support space as well as implements the business practices developed by the Office of Asset and Sustainability Management Programs and the Office of Safety and Environmental Programs.  The incumbent ensures that programs for administrative services are delivered on time and on budget and meets all service level agreements required by the programs and customers served.

 

The DCRSO/OS ensures that all space expansion and renovation projects and plans are effective and efficient in accordance with Federal and Department guidance to execute sound capital planning and investment strategies; enters into and manages contracts and leads approval on service level agreement deployment to provide for multi-component support functions and prepares an annual budget report for inclusion in the Department's budget submission to Congress, describing the progress in achieving goals.

 

The DCRSO/OS ensures that adequate security and emergency procedures are followed for appropriate facilities and operations, whether maintained in-house or commercially; promotes and facilitates learning opportunities that ensure all DHS employees and contractors are adequately trained in property management, project management, safety and emergency preparedness issues; and manages the occupant emergency program of all facilities under the Director's management.

 

The DCRSO/OS represents the Department on a variety of administrative services issued with OMB, General Services Administration, Congressional Committees, Inspector General, General Accounting Office, trade associations, and private industry.  In addition, the incumbent represents DHS on public forums and information exchanges with entities such as the CRSO Council, National Capital Planning Commission, Commission on Fine Arts, and other interagency forums for improving practices for functional integration, design, modernization, use of property resources, and the development of recommendations for administrative services.