This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Deputy Chief Readiness Support Officer, Operations Support

Department:Department Of Homeland Security

Agency:DHS Headquarters

Job Announcement Number:CHCO-13-007-DHS-925188

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$119,554.00 to $179,700.00 / Per Year

OPEN PERIOD:

Monday, July 15, 2013 to Friday, July 26, 2013

SERIES & GRADE:

ES-0301-00

POSITION INFORMATION:

Full Time - Senior Executive Service (SES)

DUTY LOCATIONS:

1 vacancy - Washington DC, DC United StatesView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

In today’s interconnected world our country’s security challenges are constantly evolving.  To meet these challenges, the U.S. Department of Homeland Security (DHS) fosters a culture that values and promotes diversity, teamwork, flexibility, and innovation.  With a diverse and critical mission, we lead the unified national effort to secure America.

The mission of DHS is carried out every day by dedicated men and women who answer the noble call to public service with superior courage.  Come be a part of the best in preventing and deterring terrorist attacks, protecting against and responding to potential threats, ensuring safe and secure borders, welcoming immigrants and visitors, and promoting the free-flow of commerce. 

For an overview of the diverse responsibilities DHS carries out within the Government, we welcome you to visit our website at http://www.dhs.gov 

This position serves as the Deputy Chief Readiness Support Officer for Operations Support and provides daily management and oversight for a diverse and critical variety of customer support services, including facilities, real estate projects, property management and accountability, motor pool and transportation, mail screening and delivery, occupational safety and health functions, customer service call center, and other executive customer support activities.

 

 

KEY REQUIREMENTS

  • U.S. Citizenship is Required
  • Must be able to obtain/maintain a Top Secret/SCI security clearance
  • A one-year Career-SES probationary period may be required
  • If selected, Executive Personnel Financial Disclosure (SF-278) is required

DUTIES:

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The Deputy Chief Readiness Support Officer, Operations Support (DCRSO/OS) manages property and services in support of more than 7000 personnel.  Some of these requirements are in direct support of the shared services mission of the Management Directorate.  Other support functions are those used by multiple mission components, including motor pool, shuttles, parking, transit subsidy and mail management.  The incumbent coordinates with the component Chief Administrative Officers and the OCRSO resource manager to ensure alignment with and delivery of mission requirement.

 

The DCRSO/OS oversees the acquisition, build out and delivery of new office and support space as well as implements the business practices developed by the Office of Asset and Sustainability Management Programs and the Office of Safety and Environmental Programs.  The incumbent ensures that programs for administrative services are delivered on time and on budget and meets all service level agreements required by the programs and customers served.

 

The DCRSO/OS ensures that all space expansion and renovation projects and plans are effective and efficient in accordance with Federal and Department guidance to execute sound capital planning and investment strategies; enters into and manages contracts and leads approval on service level agreement deployment to provide for multi-component support functions and prepares an annual budget report for inclusion in the Department's budget submission to Congress, describing the progress in achieving goals.

 

The DCRSO/OS ensures that adequate security and emergency procedures are followed for appropriate facilities and operations, whether maintained in-house or commercially; promotes and facilitates learning opportunities that ensure all DHS employees and contractors are adequately trained in property management, project management, safety and emergency preparedness issues; and manages the occupant emergency program of all facilities under the Director's management.

 

The DCRSO/OS represents the Department on a variety of administrative services issued with OMB, General Services Administration, Congressional Committees, Inspector General, General Accounting Office, trade associations, and private industry.  In addition, the incumbent represents DHS on public forums and information exchanges with entities such as the CRSO Council, National Capital Planning Commission, Commission on Fine Arts, and other interagency forums for improving practices for functional integration, design, modernization, use of property resources, and the development of recommendations for administrative services.


 


QUALIFICATIONS REQUIRED:

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As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible leadership experience that is indicative of senior executive level management capability and directly related to the skills and abilities outlined under Technical Qualifications and Executive Core Qualifications listed below.  Typically, experience of this nature will have been gained at or above the GS-15 grade level in the federal service or its equivalent in the private sector.

 

The application process used to recruit for this position is the  TRADITIONAL METHOD. 

 

A sample Traditional Method package can be viewed using this link http://www.opm.gov/ses/references/GuidetoSESQuals_2010.pdf

 

To meet the minimum qualification requirements for this position, applicants must provide detailed evidence of possession of the Technical Qualification and Five Executive Core Qualifications listed below in a supplemental statement to assist reviewing officials in determining the best qualified candidates to be referred to the selecting official.  Qualification and experience determinations will be based only on the information you submit. 

FAILURE TO MEET and ADDRESS ANY ONE OF THE MANDATORY TECHNICAL OR EXECUTIVE CORE QUALIFICATION STANDARDS WILL ELIMINATE A CANDIDATE FROM FURTHER CONSIDERATION.

Please provide a narrative, not to exceed three (3) pages for the Technical Qualifications (TQ) below and no more than (2) pages for each Executive Core Qualifications (ECQ).

 

NOTE:  If your ECQs have been QRB Certified in the past (i.e. you are a current or former Career-SES or SES CDP Graduate), you do not have to submit your ECQ Narrative Statements, however, you are required to submit your TQ Narrative Statement.

 
Technical Qualification(s) - Mandatory

TQ-1:  Demonstrated ability to drive development, implemenation, consolidation and integration of operational service delivery in coordination with agencies or corporate equivalents, financial operations, human resources, information technology, and security officers in a dynamic, fast-paced environment.

 

TQ-2:  Applied knowledge of customer services processes and procedures including mobile work, facilities, customer management, service call center management, workspace management, working capital fund and supply chain management operations. 

 

You will be evaluated on the following Executive Core Qualifications:

ECQ 1 - LEADING CHANGE. This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

Leadership Competencies:

  1. Creativity and Innovation
    Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting edge programs/processes.
  2. External Awareness
    Understands and keeps up-to-date on local, national, and international policies and trends that affect the organization and shape stakeholders' views; is aware of the organization's impact on the external environment.
  3. Flexibility
    Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
  4. Resilience
    Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
  5. Strategic Thinking
    Formulates objectives and priorities, and implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.
  6. Vision
    Takes a long-term view and builds a shared vision with others; acts as a catalyst for organizational change. Influences others to translate vision into action.

ECQ 2 - LEADING PEOPLE. This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

Leadership Competencies:

  1. Conflict Management
    Encourages creative tension and differences of opinions. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner.
  2. Leveraging Diversity
    Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.
  3. Developing Others (New)
    Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
  4. Team Building
    Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.

ECQ 3 - RESULTS DRIVEN. This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

Leadership Competencies:

  1. Accountability
    Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
  2. Customer Service
    Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
  3. Decisiveness
    Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
  4. Entrepreneurship
    Positions the organization for future success by identifying new opportunities; builds the organization by developing or improving products or services. Takes calculated risks to accomplish organizational objectives.
  5. Problem Solving
    Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
  6. Technical Credibility
    Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.

ECQ 4 - BUSINESS ACUMEN. This core qualification involves the ability to manage human, financial, and information resources strategically.

Leadership Competencies:

  1. Financial Management
    Understands the organization's financial processes. Prepares, justifies, and administers the program budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities.
  2. Human Capital Management
    Builds and manages workforce based on organizational goals, budget considerations, and staffing needs. Ensures that employees are appropriately recruited, selected, appraised, and rewarded; takes action to address performance problems. Manages a multi-sector workforce and a variety of work situations.
  3. Technology Management
    Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

ECQ 5 - BUILDING COALITIONS. This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

Leadership Competencies:

  1. Partnering
    Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.
  2. Political Savvy
    Identifies the internal and external politics that impact the work of the organization. Perceives organizational and political reality and acts accordingly.
  3. Influencing/Negotiating
    Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals.

Fundamental Competencies These competencies are the foundation for success in each of the Executive Core Qualifications.

Competencies:

  1. Interpersonal Skills
    Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
  2. Oral Communication
    Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
  3. Integrity/Honesty
    Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
  4. Written Communication
    Writes in a clear, concise, organized, and convincing manner for the intended audience.
  5. Continual Learning
    Assesses and recognizes own strengths and weaknesses; pursues self-development.
  6. Public Service Motivation
    Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests.


Additional information on the Executive Core Qualifications is available at
http://www.opm.gov/ses/recruitment/qualify.asp 
 


There are no educational requirements for this position and therefore transcripts are not required. 

HOW YOU WILL BE EVALUATED:

You will be evaluated on the quality and extent of your total accomplishments, experience, and education.  Your resume will be evaluated by an SES rating and ranking panel, and highly qualified candidates may undergo an interview and a reference check.  The DHS Executive Resources Board (ERB) will review results and make recommendations on final selections to the appointing authority.  Unless you have already been certified by a Qualifications Review Board (QRB) in the past, your ECQs must be certified by a QRB before appointment can occur. 


BENEFITS:

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Working for The Department of Homeland Security offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. The following Web address is provided for your reference to explore the major benefits offered to most Federal employees.   To find out more click here http://www.usajobs.gov/EI/benefits.asp.



OTHER INFORMATION:

Relocation expenses will NOT be paid.

 

Veterans' Preference does not apply to the SES.

 

Probationary period: You will serve a one-year probationary period unless you previously completed the probationary period in the SES.

 

1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

 

DHS is an equal employment employer: Selection for positions will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status or other differences. 

 

DHS provides reasonable accomodations to applicants with disabilities. If you need a reasonable accomodation for any part of the application and hiring process, please notify us. Decisions on granting reasonable accomodation will be made on a case-by-case basis.



HOW TO APPLY:

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To begin the application process, click the Apply Online button to create an account or log in to your existing USAJOBS account, which will direct you to Application Manager to create an account or log in.

Follow the prompts to complete the occupational questionnaire and use Application Manager to upload your documents as your USAJobs Resumes and Portfolio documents will not be accepted. Please ensure you click the Submit My Answers button at the end of the process. 

To apply for this position, you must provide a complete Application Package which includes:

1. A resume

2. ECQ narrative statements (2 pages max per ECQ)

3. TQ narrative statements (3 pages max per TQ)

4. A complete Online Questionnaire

Please use this link to view an example of an SES application package. http://www.opm.gov/ses/references/GuidetoSESQuals_2010.pdf

 

Any documents submitted that are not listed in the 'Required Documents' section of this announcement will not be considered or forwarded to the rating panel or selecting official.

 

The complete Application Package must be submitted by fax or online via USAStaffing/Application Manager by 11:59 PM (EST) on TAG:Closing Date.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position. 

To fax supporting documents you are unable to upload, complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID  TAG:VacancyID.  Fax your documents to 1-478-757-3144.

If you cannot apply online:

1. Click the following link to view and print the occupational questionnaire  TAG:Link to Full Questionnaire ,
2. Print this 1203FX form to provide your response to the occupational questionnaire
http://www.opm.gov/forms/pdfimage/opm1203fx.pdf, and
3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.



REQUIRED DOCUMENTS:

Attach the following documents through Application Manager.

1.) Resume (5 Pages max)
2.)
ECQ narrative statements (2 Pages per ECQ max) 
3.) TQ narrative statements (3 Pages per TQ max)
4.) Completed online Occupational Questionnaire.

AGENCY CONTACT INFO:

Michelle Monroe
Phone: (202)357-8431
Email: MICHELLE.MONROE@HQ.DHS.GOV
Agency Information:
Department of Homeland Security Headquarters
DO NOT SEND POSTAL MAIL
Washington, DC
00000

WHAT TO EXPECT NEXT:

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and or referral to the rating panel and hiring official.  If further evaluation or interviews are required you will be contacted.  

Instructions for answering the questions in the Occupational Questionnaire:

If you are applying to this announcement by completing the OPM 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.

Social Security Number

Enter your Social Security Number. Providing your Social Security Number is voluntary, however we can not process your application without it.


Vacancy Identification Number

The Vacancy Identification Number is: 925188


1. Title of Job

Deputy Chief Readiness Support Officer, Operations Support


2. Biographic Data

3. E-Mail Address

4. Work Information

5. Employment Availability

6. Citizenship

Are you a citizen of the United States?
7. Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

8. Other Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

9. Languages

If you are applying by the OPM Form 1203-FX, leave this section blank.

10. Lowest Grade

Enter the lowest grade level (00-00) you will accept.


00

11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

If you are applying by the OPM Form 1203-FX, leave this section blank.

14. Veteran Preference Claim

If you are applying by the OPM Form 1203-FX, leave this section blank.

15. Dates of Active Duty - Military Service

If you are applying by the OPM Form 1203-FX, leave this section blank.

16. Availability Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

17. Service Computation Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

18. Other Date Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX, leave this section blank.

20. Occupational Specialties

The occupational specialty will be selected for you if there is only one, otherwise, select/enter at least one occupational specialty code for this position. The specialty code for this position is:


001 U.S. Citizens

21. Geographic Availability

The geographic location code will be selected for you if there is only one, otherwise, select/enter at least one geographic location in which you are intrested and will accept employment. The location code for this position is:


110010001 Washington DC, DC

22. Transition Assistance Plan

If you are applying by the OPM Form 1203-FX, leave this section blank.

23. Job Related Experience

If you are applying by the OPM Form 1203-FX, leave this section blank.

24. Personal Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

25. Occupational/Assessment Questions:

1. Are you willing to take and be subjected to random drug testing?

A. Yes
B. No

2. Have you graduated from an OPM approved, SES Candidate Development Program?  (If you selected 'yes', please submit your CDP certificate.)

A. Yes
B. No

3. Are you a current or former Career SES, and have completed a one-year Career-SES Probationary Period? (if you selected 'yes', please submit an SF-50 with this information)

A. Yes
B. No

4. I acknowledge that I understand that the method of recruitment for this position is the Traditional Method, and I have thoroughly reviewed the 'How to Apply/Required Documents' & 'Qualifications' sections of this Vacancy Announcement to determine which required and supplemental documents to submit as attachments. The required documents include: 5-Page Resume, Narrative Statements responding to the Technical Qualification (TQ) and the five Executive Core Qualifications (ECQs).  I understand that failure to fax or upload required documents by the vacancy announcement's closing date may result in loss of further consideration. I have reviewed this link as a tool to ensure that my application package incorporates the required ECQ and TQ statements.  http://www.opm.gov/ses/references/GuidetoSESQuals_2010.pdf

A. Yes
B. No


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Job Announcement Number:

CHCO-13-007-DHS-925188

Control Number:

347400800