Supervisory and/or Managerial Responsibilities 100%
Supervises a group of employees performing work at the GS-09 level.
Performs the administrative and human resource management functions relative to the staff supervised. Establishes guidelines and performance expectations for staff members, which are clearly communicated through formal employee performance management systems. Observes workers' performance; conducts work performance critiques. Provides informal feedback and periodically evaluates employee performance. Resolves informal complaints and grievances. Develops work improvement plans, recommending personnel actions as necessary. Provides advice and counsel to workers related to work and administrative matters. Effects disciplinary measures as appropriate. Reviews and approves or disapproves leave requests. Assures that subordinates are fully trained and comply with all safety regulations.
Furnishes employee assignments and a workplace free from recognized hazards; refers matters that exceed the incumbent's authority to higher levels of management. Complies with all rules and regulations and with applicable occupational safety and health standards. Ensures continuing affirmative application of The Library of Congress policies concerning equal opportunity. Ensures that personnel management is accomplished without regard to race, color, religion, sex, age, handicap, or national origin. Keeps abreast of developments, policy issuances, and other similar material in the equal opportunity field. Incumbent initiates nondiscriminatory practices and affirmative action for the area of influence through the following: merit promotion of employees and recruitment and hiring of applicants; fair treatment of all employees; encouragement and recognition of employee achievements; career development of employees; and full utilization of their skills.
Using established procedures, is responsible for the secure transfer of currency, checks, and credit card information received. Personally receives, reviews and delivers all checks/currency to the Accounts Section. Receives, reviews and delivers all material designated as incomplete from staff to assure compliance with Out Processing Section Incomplete Claims Handling Area procedures. Provides guidance on processing the most complex work. Performs in-depth searches of the system to resolve questions for team members and other staff.
Is the primary resource for work statistics, trends, workflow and staffing needs. Serves on committees and work groups representing the Section as required. Sees that all staff process work in a titimely manner and adhere to the first in- first out policy. Develops routine plans and devises schedules.
Determines specific steps to be taken, input required, and/or milestones to be reached. Identifies schedule/time required, and estimates resources required to maintain productivity at optimal levels. Implements procedures and systems, and oversees the operation of equipment handling the ingestion of service request related materials. Sees that agency approved security tags are properly placed on all deposits, all receipts have proper Item Barcode Accession Label labels, and that all ingested items receive the correct receipt date. Sees that team members are trained in proper reporting and handling of potentially hazardous or dangerous materials.
Develops methods of solving new work situations. Develops, recommends, and implements management and administrative policies, plans, and procedures to create maximum flexibility and effectiveness. Provides overall direction on the application of these guides in meeting ever-changing programs and priorities. Monitors regulatory compliance in areas of responsibility with authority to require correction of practices in conflict with established guidelines.
OTHER SIGNIFICANT FACTS:
Performs other duties as assigned.