qualify for this position, applicants must meet all requirements by the closing date
of this announcement TAG:Closing Date.
Optional Application for Federal Employment (OF-612) is now obsolete per The
Office of Personnel Management. In order to be considered for this position you
must provide a resume. It is recommended to include all the information contained
in the OF-612 in your resume. In order to qualify for this position, your
resume must provide sufficient experience and/or education, knowledge, skills,
and abilities, to perform the duties of the specific position for which you are
being considered. Your resume is the key means we have for evaluating your
skills, knowledge, and abilities, as they relate to this position. Therefore,
we encourage you to submit a thorough resume that directly relates to this
position. Your resume MUST include the following: a description of the
duties performed for each position held, the month and year for each position
held, and the number of work hours per week, e.g., 03/09 - 06/11 (or Present),
1. Citizenship: Citizen of the United States.
Experience and/or Education:
months experience of clerical, office or other work that indicates the ability
to acquire the particular knowledge and skills needed to perform the duties of
the position; OR
Education: One year
above high school (copy of official/unofficial transcripts required); OR
Experience/Education combination: Equivalent combination of experience and education
are qualifying for entry level for which both education and experience are
Language Proficiency: Must be proficient in spoken and written English.
To qualify for the GS-7 grade level you must have one year of specialized experience
directly related to the position being filled which is equivalent to the next
lower grade level, GS-6. Your experience
must demonstrate the knowledge, skills, and abilities (KSAs) required at the
GS-6 grade level:
1. Ability to collaborate, communicate, set
priorities, and organize the work in order to meet deadlines, ensuring
compliance with established processes, policies, and regulations.
2. Ability to communicate tactfully and
effectively, both orally and in writing, in order to meet program
objectives. This may include preparing
reports in various formats and presenting data to various organizational
Advanced knowledge of the technical health care process as it relates to
access to care.
Advanced knowledge of managing a clinic.
This includes independently utilizing reference sources, decision
making, and empowering the team to collaborate and resolve problems within a
complex systems environment.
5. Advanced knowledge of policies and procedures
associated with operational activities that affect the patient flow, patient
care, and the revenue process.
Advanced knowledge of medical terminology due to the technical nature of
language utilized by clinicians.
In addition, your
experience must also demonstrate the KSAs required at the GS-7 grade level:
to organize work, set priorities, and delegate tasks/responsibilities in order
to meet deadlines.
2. Skill in
communicating with individuals in order to obtain the desired effect, ensuring
compliance with established policies and regulations.
to provide staff development and training.
to manage staffing requirements, manage priorities, and coordinate work in
order to complete duties in an accurate and timely manner. This includes the
ability to follow-up on pending issues and demonstrating an understanding of
the impact of incomplete work.
to review and monitor data to ensure all reports are complete and accurate.
DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE
ASSUMPTIONS REGARDING YOUR EXPERIENCE. Please be sure to include the month and
year for each position held and a description of the duties performed in each
position. If the position was held on a part-time basis you must include the
number of hours worked each week. Failure to include the required information
in your resume will result in missed consideration for this position. If multiple
resumes are submitted, only the most recent resume submitted will be used to
determine your qualifications for this position.
VA Handbook 5005 at http://www.va.gov/ohrm/joblistings/VAQualStds.doc
(also available in the local Human Resources Office)
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
*IF QUALIFYING WITH EDUCATION, YOU MUST PROVIDE A COPY OF YOUR OFFICIAL/UNOFFICIAL TRANSCRIPTS.*
This work is partly sedentary and requires bending, waling, standing, and carrying or pulling of items weighing up to 25 pounds. May involve travel to and from the parent facility and satellite facilities as needed.
Work is performed in an indoor call center setting with close proximity to other staff members. The employee is not generally subject to unusual exposure risk or discomforts but certain safety precautions may be necessary. The work is generally performed in a temperature-controlled environment with adequate lighting throughout the workplace. Work may also include periods of travel.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.