This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Visitor Use Assistant

Department:Department Of The Interior

Agency:National Park Service

Job Announcement Number:AZSHRO 13-117 DEU-TRM

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$31,315.00 to $40,706.00 / Per Year

OPEN PERIOD:

Wednesday, July 03, 2013 to Friday, July 19, 2013

SERIES & GRADE:

GS-0303-05

POSITION INFORMATION:

Full Time - Term NTE 4 Years

DUTY LOCATIONS:

1 vacancy in the following location:
Grand Canyon, AZ United StatesView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

Experience your America and build a fulfilling career by joining the National Park Service. Become a part of our mission to unite our past, our cultures and our special places, to establish important connections to the present and build a rich and lasting legacy for future generations. For more information about the National Park Service, click National Park Service.

WHO MAY BE CONSIDERED: Open to all qualified U.S. citizens. You do not have to be a current or former government employee to be considered for this position.

This is a Term position. Initial appointment is 13 months with possible extensions up to 4 years. This position is also career-seasonal in nature and does not provide employment on a year-round basis. You may work a minimum of 26 weeks but generally not more than 48 weeks a year. Actual work schedule and period of furlough is contingent upon funding and operational needs.

For position specific information contact John Arnold 928-638-7081.

KEY REQUIREMENTS

  • U.S. Citizenship Required
  • Appointment subject to background investigation and favorable adjudication.

DUTIES:

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Visitor Use Assistants are uniformed employees of the National Park Service and serve as a front-line representative of the agency. The incumbent provides information and assistance to all visitors,collects and accounts for fees at the entrance stations. The incumbent provides information on the park's recreational opportunities and services, distributes maps and other printed information, and provides directions. Employees are responsible for collecting fees and accounting for the funds collected. The incumbent performs opening and closing shift functions, enters information into an electronic Point of Sale system, issues entrance receipts, park passes, and verifies entrance passes. The incumbent completes shift reports to verify money collected and accountable stock sold from all transactions. The employee safeguards funds collected and accountable stock and may perform other duties associated with the fee collection program such as restocking supplies,performing traffic control, minor maintenance, and campground duties.

PHYSICAL DEMANDS: Standing for long periods of time, walking, bending, lifting of moderately heavy items and sedentary work is required. Mental stress and physical fatigue occur due to high volume of personal contacts and the responsibility of dealing with large amounts of money. Extreme physical exertion may be required while performing search and rescue, wildland firefighting and other emergency response duties.

WORK ENVIRONMENT: Work is often performed in small, outdoor structures with open windows, which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain, or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone in isolated locations.

AREA INFORMATION/HOUSING INFORMATION: Desert View is located on the East Rim of Grand Canyon National Park located innorth west Arizona approximately 83 miles north of Williams and 82 miles north west of Flagstaff at an elevation of 7,000 feet. Temperatures range from approximately 85 degrees in the summer to about 17 degrees in winter.   Desert View has a general store and a gas station.   Approximately 28 miles West is Grand Canyon Village which has school from K-12, daycare facilities, postoffice, banking facilities, general store, and a medical clinic with resident physicians, churches and various restaurants. Complete shopping, education, medical, and professional services arelocated in Flagstaff and Williams.

Employees obtain housing either through a bid system or by assignment intoshared furnished quarters.   Because of limited housing, when an employees is assigned shared quarters, the park is notable to provide accommodations for family member and pets.  For additional housing information contact the park Housing Office at 928-638-7796.


QUALIFICATIONS REQUIRED:

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All qualifications must be met by the closing date of this announcement, Friday, July 19, 2013.  Qualifying experience may be obtained in the private or public sectors.  

QUALIFICATIONS: To be eligible for this position, you must possess the qualifying specialized experience and/or education as well as selective factors as described in the occupational/assessment questionnaire and as outlined below.

To qualify for this position you must have one year of specialized experience (equivalent to at least the GS-04 level of the Federal service)which is in or related to the line of work of the position and which provided the knowledge, skills, and abilities necessary to successfully perform the duties of a Visitor Use Assistant. This experience includes providing information or assistance to the public; handling, tracking and depositing monies; and using office software programs. OR
You must have successfully completed four years of education above high school level from an accredited college or university in any field for which high school graduation or the equivalent is the normal prerequisite. One year is generally defined as 30 semester hour or 45-quarter hours. OR
You must have a combination of the type of education and experience described which would qualify for this position. (Only education in excess of the first 60 semester hours may be used to meet the standard).


Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Applicants can verify accreditation HERE 

Transcripts do not need to be official but if you are selected for this position and you used your education to qualify then you will need to provide official transcripts before you enter on duty.

You can receive credit for education received outside the United States if you provide evidence that it is comparable to an accredited education institution in the United States when you apply. For further information click HERE.

Requirements

1. You may be required to serve a trial period of 1 year.

2. National Park Service (NPS) uniformed position. Employee will be required to wear a uniform and comply with NPS uniform standards. A uniform allowance will be provided to defray the cost of the uniform.

3. You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued drivers license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued drivers license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid drivers licenses, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State drivers license. 

4. Position may require some travel.

HOW YOU WILL BE EVALUATED:

Your rating will be based on your responses to the Assessment Questionnaire and the information stated in your resume. The assessment questions relate to the following competencies that are required to perform the work of this position.

   * Ability to accurately process and account for funds collected.

   Skilled at delivering quality Customer Service under various conditions

   * Effective in both oral and writtencommunication

   * Knowledge of computers, software and other technical applications

   * Displays a commitment towards performing work and responsible behavior

 

All answers provided in the online process must be substantiated in your application package, If your work history, competencies, and/or your supporting documents do not support your answer choices, you will not be referred to the selecting official. Please ensure that your work history provides enough detail to support your answers to the competencies.

You must include months, years and hours per week worked to receive credit for your work experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies".

Category rating procedures will be used to rate and rank candidates. Candidates will be ranked into 3 categories:
Category Group I (Best Qualified) - applicants who possess experience and/or education that well exceeds the minimum qualifications of the position, including all selective factors and all quality ranking factors. Applicants considered best qualified must be highly proficient in all requirements of the job and be able to perform effectively in the position. 
Category Group II (Well Qualified) - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job.
Category Group III (Qualified) - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all of the requirements of the job.

VETERANS PREFERENCE: Veterans Preference applies to category rating. Within each quality category, veteran's preference eligibles are listed first, including CP, CPS, XP, and TP. In addition, veterans who have a 10% or more service-connected compensable disability (CP or CPS) are placed at the top of the highest quality category (except in the case of scientific or professional positions at the GS-9 level or above or if they fail to meet positive education requirements, training, selective placement factor, etc.). Applicants referred are listed on the selection certificate alphabetically (veteran's preference eligibles before non-veterans) without scores.

Order of Consideration:  Candidates who meet the minimum qualifications required by the position will be considered in the following order:   (1) best qualified applicants entitled to 10-point veterans' preference who have a compensable service-connected disability of 10 percent or more (except in the case of scientific or professional positions at the GS-9 level or above or if they fail to meet positive education requirements, training, selective placement factor, etc.), best qualified applicants entitled to 10-point or 5-point veterans' preference, and then all other best qualified applicants, (2) well qualified applicants entitled to 10-point or 5-point veterans' preference and then all other well qualified applicants, (3) qualified applicants entitled to 10-point or 5-point veterans' preference and then all other qualified applicants.


BENEFITS:

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The Federal government offers a number of exceptional benefits to its employees.  Such as:

Flexible Spending Accounts

Health Insurance

Leave

Life Insurance

Long Term Care Insurance

Retirement Program

NOTE: Retirement contributions into the Federal Employees Retirement System (FERS) have changed for National Park Service employees who will be hired after January 1, 2013. New full-time employees will have to pay higher employee contributions, an increase of 2.3 percent of salary.  New FERS employees will contribute 3.1% into the FERS pension fund and new Law Enforcement and Fire Fighters will contribute 3.6% into the FERS pension fund. To read more about the law, go to http://www.opm.gov/retire/pubs/bals/2012/12-104.pdf



OTHER INFORMATION:

1. CTAP/ICTAP: If you are an eligible Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 80 or above on the rating criteria for this position. CTAP/ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. For additional information go to www.opm.gov/ctap

2. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

3. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach legible a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must attach an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. You must submit the required documentation to verify/confirm your claim, or you will NOT be given veteran's preference. Additional veteran's information is found at http://www.opm.gov/veterans/html/vetguide.asp

4. You can apply for a non-competitive appointment if you meet the basic eligibility requirements and you are eligible for special appointment such as those authorized for the severely disabled; certain Vietnam era and disabled veterans; returned volunteers from the Peace Corps or Vista, etc. Please indicate the type of special appointment you are seeking, if any, on your application and follow all other instructions for applying shown in this announcement. For additional information regarding Schedule A appointment eligibility visit:  https://www.opm.gov/disability/PeopleWithDisabilities.asp

5. Relocation expenses may be paid if the person selected for the position is from outside the local commuting area and is otherwise eligible for reimbursement of relocation expenses under the current Federal Travel Regulations; however, there will be no guaranteed home sale. Expenses may be limited in some cases if new to the government.

6. Number of Vacancies: This announcement may be used to fill additional similar vacancies if necessary.

7. NOTE: Applicants must submit their application packages electronically or by fax. Applications/resumes and supporting documentation sent by mail (including email) WILL NOT BE ACCEPTED.

Applicants are advised that a variety of public facilities such as schools, public libraries, state employment offices and regional job centers provide access to computers at no charge. Help may also be available to targeted groups through a variety of public assistance agencies.



HOW TO APPLY:

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To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Friday, July 19, 2013 to receive consideration.
* To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
* Click the Submit My Answers button to submit your application package.
* It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. 
* To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login , select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.  Your uploaded documents may take several hours to clear the virus scan process.
* To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.  You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Faxing Applications or Supporting Documents:

You are encouraged to apply online. Applying online will allow you to review and track the status of your application.
NOTE:  If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):
1. To fax your documents, you must use the following cover page http://staffing.opm.gov/pdf/usascover.pdf and provide the required information. The Vacancy ID is 919820.
2. Fax your documents to 1-478-757-3144.

If you cannot complete the Application Package online, you may fax all of your materials. The complete application package must be submitted by 11:59 PM (EST) on Friday, July 19, 2013 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:
1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.
2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items http://www.opm.gov/forms/pdfimage/opm1203fx.pdf.
3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.


REQUIRED DOCUMENTS:

Required Documents:
Resume -- We encourage you to use the USAJobs online resume builder to ensure that all required information is in your resume.  If you choose to use your own resume make sure it lists all of the required information needed (including hours per week worked and month and year of employment).
Transcripts -- if qualifications are based on education

  • Qualifications -- example, typically used for licenses or other documents that attest to the qualifications of the applicant.
  • Veterans Preference documentation -- Legible copy of DD-214 that shows honorable discharge, VA letter dated 1991 or later, SF-15 plus proof required by that form, if applicable.
  • Response to Assessment Questionnaire
  • Miscellaneous -- any supporting document that does not already have its own type listed


DO NOT SEND
PHOTOGRAPHS.  Any resumes with these attachments cannot be forwarded to the hiring official.

AGENCY CONTACT INFO:

Christina J. Shuman
Phone: (928)638-7404
Email: CHRISTINA_SHUMAN@NPS.GOV
Agency Information:
Arizona Servicing Human Resources Office
MAIL NOT
ACCEPTED, AZ
86001

WHAT TO EXPECT NEXT:

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted.

Instructions for answering the questions in the Occupational Questionnaire: If you are applying to this announcement by completing the OPM 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.

View Occupational Questionnaire


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Job Announcement Number:

AZSHRO 13-117 DEU-TRM

Control Number:

346772200